Job Analysis - correct answer - a systematic method for collecting the information needed to identify the nature of the job, knowledge and abilities an
... [Show More] employee must have for the job, and how the job performance can be evaluated
- clarifies the requirements of the job
Position Analysis Questionnaire (PAQ) - correct answer - worker-oriented job analysis
- provides information on six dimensions of worker activity
- helpful in designing training programs and deriving criterion measures
Job Evaluation - correct answer - determines the relative worth of jobs in order to set salaries and wages
- identifies demands of the job in terms of skills and effort, previous experience and education, and degree of autonomy and responsibility
Comparable Worth - correct answer - attempts to overcome gender differences in wages that are due to discrimination
- looks at job's inherent value rther than on the job title or who usually performs the job
Rater Biases: Leniency/Strictness Bias - correct answer - rater tends to avoid the middle range of the rating scal and rate all employees as low or high
Rater Biases: Central Tendency Bias - correct answer - rater consistently uses only the middle range of the rating scale
Rater Biases: Halo Effect - correct answer - raters evaluation of an employee on one dimension of job performance affects her evaluation of that employee on other unrelated dimensions
- can be positive or negative
Frame of Reference Training - correct answer - helps allevaite problems with subjective measures
- defines what constitutes effective and ineffective
- has rater rate specific behaviors rather than global behaviors or traits
Critical Incidents - correct answer - descriptions of specific job behaviors that lead to either successful or unsuccessful job performance
- ex. make suggestions to employees on how to improve their performance or publicly insult employees who make mistakes
Rating Scales:
Relative (Comparative) Technique - correct answer - compare the performance of two or more employees
- can help alleviate central tendency, leniency, and strictness bias
- can be illegal and less useful in providing specific feedback
- paired comparison and forced distribution
Rating Scales:
Paired Comparison - correct answer - rater compares each ratee with every other ratee in pairs on one or several dimensions of job performance
Rating Scales:
Forced Distribution - correct answer - similar to "grading on the curve"
- assign ratees to a limited number of categories based on a predefined normal distribution
Rating Scales:
Critical Incident Technique - correct answer - derive a checklist of incidents through observing employees and recording specific behaviors associated with outstanding and poor performance
Rating Scales:
Forced Choice - correct answer - rating scale consists of two to four alterantives that are considered about equal in terms of desirability [Show Less]