credibility
-reputation for being trustworthy
-the degree to which others believe or trust in you
-trustworthy to perform your work with excellence; to
... [Show More] care about those you work with
establishing creditability
1. establish credibility through competence
2.estbalish credibility through caring
3. establish creditability through character
operating from a position of ___ or ____ is one of the first things you should consider as you communicate
trust, creditability
goal should be to gain trust or credibility from...
colleagues, clients, customers, and other contacts
the public increasingly views companies with
less trust
a ____ also exists within companies
deficit of trust
surveys show that employees often do not trust their own
business leaders
post trust era
the public overwhelmingly views businesses as operating against the public's best interests, and the majority of employees view their leaders and colleagues skeptically
competence
refers to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done
competence is based on your?
track record of success and achievement
people develop competence through ___, ___, and ____
study, observation, and practice and real world business experiences
two traits associated with competence:
focus on action and
emphasis on results
caring
implies understanding the interests of others, cultivating a sense of community and demonstrating accountability
once an indidviual is perceived as unconquered about the interests of others or disinterested in causes above and beyond himself others....
distrust such a person
your ability to gain credibility strongly depends on
your ability to show that you care for the needs of others
effective communicators
gain trust by connecting with others- that is, seeking to understand others' needs, wants, opinions, feelings, and aspirations
the most effective business leaders in todays corporate environment have generally risen to their positions because of their
sense of community and teamwork
speaking about "our needs" or "your needs" as opposed to "my needs...
engenders trust and helps you come up with solutions that achieve mutual benefit
a sense of accountability
involves a feeling of responsibility to stakeholders and a duty to other employees and customers
by placing a rationale for accountability in your communications,
you will generate substantial trust and goodwill from others
character
refers to a reputation fro staying true to commitments made to stakeholders and adhering to high moral and ethical values
character is central in creating
trust
business ethics
the commonly accepted beliefs and principles in the business community for acceptable behavior
business ethics involve...
adhering to laws, safeguarding confidential or proprietary information; avoiding conflicts of interest; and refraining from accepting or providing inappropriate gifts
transparency
involves sharing all relevant information with stakeholders
trust building behaviors include
-entending trust
-sharing info
-telling it straight
-providing opportunities
-admitting mistakes
-setting a good example by following rules
often employees fail to speak up when they observe potentially..
unethical behavior
business professionals remain silent for four basic reasons
1. they assume its standard practice
2. they rationalize that its not a big deal
3. they say to themselves its not their responsibility
4. they want to be loyal
corporate values
the stated and lived values of a company
personal values
those values that individuals prioritize and adhere to
if ones cop orate values do not match personal values then there is a
lack of integrity
by avoiding open and honest communication of business problems,
employees doom a business to poor financial performance
___ is among the primary reasons for lower employee morale
dishonesty
dishonesty can be reason for
dismissal [Show Less]