which of the following would be classified as a noncommercial food service operation?
a. snack bar in an airport terminal
b. meal program at a
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c. concession stand at a sports facility
d. an upscale, fine dining facility at a resort - correct answer b
which of the following would be classified as a commercial food service operation?
a. meals served in a nursing home
b. lunch program at a local school
c. cafeteria food service at a shopping mall
d. government food service facilities on a military base - correct answer c
which of the following is true?
a. hotel marketing efforts focus exclusively on attracting hotel guests to dine at the property's food and beverage outlets
b. room service is typically the most profitable food service operation in a hotel
c. the restaurant manager in a hotel has greater decision making powers than a manager of a freestanding restaurant
d. catering responsibilities in a hotel are generally a function of the marketing and sales department - correct answer d
which of the following types of food and beverage operations faces the greatest challenge in relation to food transport and delivery systems?
a. freestanding restaurant
b. hotel food service
c. cafeteria food service
d. concession stand - correct answer b
which of the following is a support center within a hotel?
a. accounting department
b. banquet operation
c. rooms department
d. room service - correct answer a
which of the following components of management best describes the tasks involved in motivations, training, evaluating, and disciplining employees?
a. controlling
b. directing
c. staffing
d. coordinating - correct answer b
increased tension between the dining room service staff and the kitchen production staff has prompted the restaurant manager to create a team of supervisors to review current procedures for placing and picking up orders. which of the following management functions best describes the kind of work that the team of supervisors will be performing?
a. staffing
b. coordinating
c. controlling
d. supervising - correct answer b
a restaurant manager notes that actual labor costs exceed the expected labor costs for the volume of business during the week. the manager calls a management meeting to discuss the situation and, if necessary, take corrective action to prevent excessive labor costs for upcoming weeks. which of the following management functions best describes the kind of work that management team will be performing?
a. planning
b. staffing
c. controlling [Show Less]