All of the following are forms of incivility Except:
a. discourteousness
b. impatience
c. social swearing
d. rudeness
____ 2. You witness an incident
... [Show More] at work where a supervisor loudly criticizes an employee in front of several other employees. Later, you learn that the employee didn't make any mistake. The supervisor's communication is an
example of:
a. nondefensive communication
b. a territorial space violation
c. paralanguage
d. dominant defensiveness
____ 3. Seating arrangements and dynamics can be examined in a/an _____ study.
a. paralanguage
b. proxemics
c. kinesics
d. attitude
____ 4. To facilitate direct and open communication, which of the following seating arrangements would be most appropriate?
a. seat the other party beside you, facing the
same direction
b. seat the other party across a corner of your
desk from you or in a place where you will be
at right angles
c. seat the other person directly across from you
d. seat the person inside your social distance
zone
____ 5. The best way to determine whether someone may be lying is to look for:
a. inconsistencies in nonverbal cues
b. rapid speech rate
c. stuttering or stammering
d. rapid eye movement
____ 6. Netflix places an emphasis on the individual and organizational influences on creativity and innovation. They
take great care in hiring the right individuals and targeting top performers with high energy and a willingness
to do the work of two or three people. Netflix also has implemented other activities to reinforce the individual and creativity and they include which of the following?
a. unlimited vacation time
b. flexibility in how they perform their jobs
c. paying employees well
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d. All of the above
____ 7. Netflix has been regarded as one of the most innovative and creative companies ever. Which of the following
add a significant impact on lowering Netflix’s overall costs?
a. moving to a subscription based service
b. purchasing movies for their library based on
contracts that provided producers a percent of
revenues based on movies viewed
c. producing original programming
d. developed proprietary recommendation system
____ 8. Intuition would be a major part of the input for a manager making what kind of decision?
a. programmed
b. rational
c. breakeven point
d. nonprogrammed
____ 9. Research indicates that women are:
a. less averse to risk than men
b. more averse to risk than men
c. the same as men with respect to risk aversion
d. less inclined to commit resources to a losing
course of action than men
____ 10. An organizational influence that may encourage creativity but may also bring about lower levels of creativity
is/involves:
a. supportive supervision
b. participative decision making
c. linking monetary rewards to creativity
d. open and flexible structural arrangements
____ 11. Which of the following is NOT considered to be an individual prerequisite for participation and empowerment?
a. capability for psychological involvement
b. motivation to act autonomously
c. reliance on external rewards
d. ability to see relevance for one's own well being [Show Less]