advocacy
Acting on behalf of those who are not able to speak for or represent themselves. It is also defending others and acting in their best interest.
... [Show More] A person or group involved in such activities is called an advocate.
autonomy
A form of personal liberty of action in which the client holds the right and freedom to select and initiate his or her own treatment and course of action, taking control for his or her health; that is, fostering the client's independence and self-determination.
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beneficence
The obligation and duty to promote good, to further and support a client's legitimate interests and decisions, and to actively prevent or remove harm; that is, to share with the client risks associated with a particular treatment option.
board-certified case manager
A case manager who has earned the certified case manager (CCM) credential offered by the Commission for Case Manager Certification (CCMC). This involves passing an evidence-based certification examination after meeting a set of criteria that qualifies the case manager to sit for the examination. Once certified, the case manager must maintain the certification by acquiring ongoing education through means of continuing education units (CEUs), and uphold the CCM Code of Professional Conduct for Case Managers.
complainant
The party who files a complaint or on whose behalf a complaint is filed. A client, a member of the client's support system, an employer, a payor representative, or another case manager may file a complaint with CCMC.
conflict of interest
A situation in which there are competing sides (e.g., personal interest versus professional obligation or fiduciary duties) and/or parties involved, which potentially may undermine one's ability to act in an impartial manner. Such conflict may arise when one attempts to perform his/her duty while at the same time focusing on personal gain.
disclosure
Written authorization regarding the sharing of a client's information with other parties or in proceedings such as a complaint of an alleged ethical violation, which otherwise parties have no business being aware of such information.
dual relationship
Dual relationships exist when a case manager has responsibilities toward a third party other than the client (e.g., case manager/payor/client or case manager/employer/client).
fidelity
The ethical principle that directs people to keep commitments or promises.
hearing
A live proceeding done before a formal body with decision-making authority (e.g., CCMC's Committee on Ethics and Professional Conduct) for the purpose of presenting evidence about an issue (e.g., a complaint of an alleged ethical violation by a case manager) where concerned opposing parties (e.g., complainant and person complained against) are given the opportunity to share their side of the issue (e.g., experience, documentation of evidence, witnesses). This procedure ultimately allows the decision-making body to determine the outcome and share its conclusions with the opposing parties. [Show Less]