1) Senior management is responsible for directing the day-to-day activities of the business. Answer: FALSE
Diff: 1 Page Ref: 43
AACSB: Application of
... [Show More] knowledge CASE: Comprehension
2) Operational-level manufacturing systems deal with the firm's long-term manufacturing goals, such as where to locate a new plant.
Answer: FALSE Diff: 2 Page Ref: 43
AACSB: Analytical thinking
CASE: Analysis in terms of categorize; differentiate
3) Transaction processing systems are most commonly encountered at the senior management level of an organization.
Answer: FALSE Diff: 2 Page Ref: 45
AACSB: Information technology CASE: Comprehension
4) TPS help managers monitor the firm's relations with the external environment. Answer: TRUE
Diff: 3 Page Ref: 46
AACSB: Information technology CASE: Comprehension
5) A hotel reservation system is a typical example of a management information system. Answer: FALSE
Diff: 2 Page Ref: 46
AACSB: Analytical thinking; Information technology CASE: Analysis in terms of categorize
6) The decision to grant credit to a customer is normally made by a senior manager. Answer: FALSE
Diff: 2 Page Ref: 45
AACSB: Application of knowledge CASE: Comprehension
7) Transaction processing systems are the basic business systems that serve the operational level of the organization.
Answer: TRUE
Diff: 2 Page Ref: 45
AACSB: Information technology CASE: Comprehension
8) Management information systems primarily support nonroutine decision making. Answer: FALSE
Diff: 2 Page Ref: 48
AACSB: Information technology CASE: Comprehension
9) Most MISs use sophisticated mathematical models or statistical techniques. Answer: FALSE
Diff: 2 Page Ref: 47
AACSB: Information technology CASE: Comprehension
10) Deciding whether to introduce a new product line is the responsibility of an operational manager.
Answer: FALSE Diff: 2 Page Ref: 50
AACSB: Analytical thinking
CASE: Analysis in terms of categorize
11) Decision-support systems often use information from external sources. Answer: TRUE
Diff: 2 Page Ref: 48
AACSB: Information technology CASE: Comprehension
12) ESSs are designed to serve the middle management of the organization. Answer: FALSE
Diff: 2 Page Ref: 50
AACSB: Information technology CASE: Comprehension
13) ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.
Answer: TRUE
Diff: 2 Page Ref: 50
AACSB: Information technology CASE: Comprehension
14) ESSs are designed primarily to solve specific problems. Answer: FALSE
Diff: 2 Page Ref: 50
AACSB: Information technology CASE: Comprehension
15) Information supplied by an enterprise system is structured around cross-functional business processes.
Answer: TRUE
Diff: 2 Page Ref: 52
AACSB: Information technology CASE: Comprehension
16) Supply chain management systems are more externally oriented than enterprise systems. Answer: TRUE
Diff: 2 Page Ref: 53-54
AACSB: Analytical thinking; Information technology CASE: Analysis in terms of compare
17) A business is a formal or informal organization created to sell services or products. Answer: FALSE
Diff: 1 Page Ref: 39
AACSB: Application of knowledge CASE: Comprehension
18) Enterprise systems do not utilize order transaction data. Answer: FALSE
Diff: 2 Page Ref: 53
AACSB: Information technology CASE: Comprehension
19) Teams are formal business groups that are created to accomplish a specific task. Answer: TRUE
Diff: 2 Page Ref: 56
AACSB: Application of knowledge; Interpersonal relations and teamwork CASE: Comprehension
20) A business process is a single step taken in a set of logically related activities that accomplish a specific business task.
Answer: FALSE
Diff: 2 Page Ref: 40-41
AACSB: Application of knowledge CASE: Comprehension
21) The five basic entities that make up any business are suppliers, customers, employees, products and services, and:
A) its environment.
B) manufacturing and production.
C) sales and marketing.
D) invoices and payments. Answer: D
Diff: 2 Page Ref: 40
AACSB: Application of knowledge CASE: Comprehension
22) Promoting the organization's products or services is a responsibility of the
function.
A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing Answer: D
Diff: 1 Page Ref: 41
AACSB: Application of knowledge CASE: Comprehension
23) Checking for product quality is an activity associated with the function.
A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing Answer: C
Diff: 1 Page Ref: 41
AACSB: Application of knowledge CASE: Comprehension
24) Which of the following is a cross-functional business process?
A) Hiring an employee
B) Identifying a customer
C) Fulfilling a customer order
D) Creating an invoice Answer: C
Diff: 2 Page Ref: 41 AACSB: Analytical thinking
CASE: Analysis in terms of compare
25) Employees that assist with paperwork at all levels of the firm are called:
A) data workers.
B) knowledge workers.
C) operational management.
D) service workers. Answer: A
Diff: 1 Page Ref: 43
AACSB: Application of knowledge CASE: Comprehension
26) The three principal levels of hierarchies within a business organization are:
A) management, knowledge workers, and service workers.
B) senior management, middle management, and operational management.
C) management, data workers, and operational management.
D) senior management, operational management, and workers. Answer: B
Diff: 2 Page Ref: 43
AACSB: Application of knowledge CASE: Comprehension
27) Key forces in a business's immediate environment include:
A) regulations.
B) technology.
C) economy.
D) politics. Answer: A
Diff: 3 Page Ref: 44
AACSB: Application of knowledge CASE: Comprehension
28) Engineers and architects are examples of:
A) senior management.
B) production workers.
C) knowledge workers.
D) middle management. Answer: C
Diff: 1 Page Ref: 43
AACSB: Application of knowledge CASE: Comprehension
29) Which of the following is an example of a key force in a firm's broader, less immediate environment?
A) Stockholders
B) Regulations
C) Shipping firms
D) Economic trends Answer: D
Diff: 3 Page Ref: 44
AACSB: Application of knowledge CASE: Comprehension
30) A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n):
A) executive support system.
B) management-level system.
C) decision support system.
D) transaction-processing system. Answer: D
Diff: 1 Page Ref: 45
AACSB: Information technology CASE: Comprehension
31) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
A) ESS
B) TPS
C) MIS
D) DSS Answer: B
Diff: 2 Page Ref: 45
AACSB: Analytical thinking; Information technology CASE: Analysis in terms of appraise
32) A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of:
A) knowledge management systems.
B) transaction support systems.
C) executive support systems.
D) management information systems. Answer: D
Diff: 3 Page Ref: 47
AACSB: Analytical thinking; Information technology CASE: Analysis in terms of categorize
33) The term "management information systems" designates a specific category of information systems serving:
A) integrated data processing throughout the firm.
B) transaction process reporting.
C) senior management.
D) middle management functions. Answer: D
Diff: 1 Page Ref: 46
AACSB: Information technology CASE: Comprehension
34) These systems are designed to summarize and report on the company's basic operations.
A) Management information systems
B) Decision support systems
C) Executive information systems
D) Transaction processing systems Answer: A
Diff: 2 Page Ref: 46
AACSB: Information technology CASE: Comprehension
35) support making decisions that are unique, rapidly changing, and not easily specified in advance.
A) Management information systems
B) Transaction processing systems
C) Executive support systems
D) Decision support systems Answer: D
Diff: 1 Page Ref: 47
AACSB: Information technology CASE: Comprehension
36) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?
A) ESS
B) TPS
C) MIS
D) DSS Answer: C
Diff: 2 Page Ref: 47
AACSB: Analytical thinking; Information technology CASE: Analysis in terms of appraise; differentiate
37) These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.
A) Management information systems
B) Transaction processing systems
C) Decision support systems
D) Knowledge management systems Answer: C
Diff: 2 Page Ref: 47
AACSB: Information technology CASE: Comprehension
38) Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?
A) ESS
B) TPS
C) MIS
D) DSS Answer: D
Diff: 2 Page Ref: 48
AACSB: Analytical thinking; Information technology CASE: Analysis in terms of categorize
39) DSS and MIS are also referred to as systems.
A) business information
B) business intelligence
C) executive support
D) business model Answer: B
Diff: 2 Page Ref: 46
AACSB: Information technology CASE: Comprehension
40) Executive support systems are information systems that support the:
A) long-range planning activities of senior management.
B) knowledge and data workers in an organization.
C) decision-making and administrative activities of middle managers.
D) day-to-day processes of production. Answer: A
Diff: 1 Page Ref: 50
AACSB: Information technology CASE: Comprehension
41) From your reading of the case study discussing TELUS's employee learning initiatives, which of the following statements best expresses their experience?
A) Converting the learning environment from formal classes to a collaborative learning can achieve significant reductions in an organization's learning budget.
B) Employees learn more rapidly in a well-designed, structured environment.
C) Informal, one-to-one learning sessions impart greater knowledge, more quickly, than group learning technologies.
D) Enterprise information systems of all types, including educational systems, represent significant investments and risk to the organization's budget.
Answer: A
Diff: 2 Page Ref: 37-38
AACSB: Analytical thinking; Information technology CASE: Analysis in terms of appraise; differentiate
42) Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?
A) ESS
B) TPS
C) MIS
D) DSS Answer: A
Diff: 2 Page Ref: 50
AACSB: Analytical thinking; Information technology CASE: Analysis in terms of categorize
43) Which of the following best describes the goals of the Vail Ski Resort's implementation of new information systems, as described in the chapter case?
A) Improve speed of gondolas in order to increase number of customers.
B) Improve slope feedback in order to better manage customer use and slope quality.
C) Improve quality and breadth of products and services to engage more customers.
D) Increase customer data in order to better market products and services Answer: C
Diff: 3 Page Ref: 49-50
AACSB: Analytical thinking; Information technology CASE: Analysis in terms of appraise; differentiate
44) These systems are designed to support organization-wide process coordination and integration.
A) Decision support systems
B) Management information systems
C) CRM
D) Enterprise applications Answer: D
Diff: 1 Page Ref: 52
AACSB: Application of knowledge; Information technology CASE: Comprehension
45) A(n) collects data from various key business processes and stores the data in a
single comprehensive data repository, usable by other parts of the business.
A) transaction processing system
B) enterprise system
C) automatic reporting system
D) management information system Answer: B
Diff: 2 Page Ref: 53
AACSB: Application of knowledge; Information technology CASE: Comprehension
46) What is the most important benefit of an enterprise application?
A) Enabling speed of communicating
B) Enabling business functions and departments to share information
C) Enabling a company to work collaboratively with customers and suppliers
D) Enabling cost-effective, e-business processes Answer: B
Diff: 3 Page Ref: 52
AACSB: Analytical thinking; Information technology CASE: Analysis in terms of assess; compare
47) systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.
A) Collaborative distribution
B) Supply-chain management
C) Reverse logistics
D) Enterprise planning Answer: B
Diff: 1 Page Ref: 53
AACSB: Information technology CASE: Comprehension
48) systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.
A) CRM
B) MIS
C) ESS
D) CPS Answer: A
Diff: 1 Page Ref: 54
AACSB: Information technology CASE: Comprehension
49) Which type of information system would an intranet be most easily adapted to?
A) CRM
B) MIS
C) TPS
D) KMS Answer: D
Diff: 3 Page Ref: 54-55
AACSB: Analytical thinking; Information technology CASE: Analysis in terms of assess
50) Which of the following types of systems could be used to enable different firms to work collaboratively on a product?
A) Intranet
B) Extranet
C) KMS
D) CRM Answer: B
Diff: 2 Page Ref: 55
AACSB: Analytical thinking; Information technology CASE: Analysis in terms of assess; choose
51) You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics, such as views and click-throughs, about their current banner ads. Which type of system will most efficiently provide a solution?
A) CRM
B) Enterprise system
C) Extranet
D) Intranet Answer: C
Diff: 2 Page Ref: 55
AACSB: Application of knowledge; Information technology CASE: Analysis in terms of assess; choose
52) Buying or selling goods over the Internet is called:
A) e-commerce.
B) e-business.
C) an intranet.
D) an extranet. Answer: A
Diff: 1 Page Ref: 55
AACSB: Application of knowledge CASE: Comprehension
53) The use of digital technology and the Internet to execute the major business processes in the enterprise is called:
A) e-commerce.
B) e-business.
C) enterprise applications.
D) MIS. Answer: B
Diff: 1 Page Ref: 55
AACSB: Information technology CASE: Comprehension
54) You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve these needs?
A) A wiki
B) An extranet with KMS capabilities
C) A TPS with KMS capabilities
D) A virtual meeting system Answer: B
Diff: 3 Page Ref: 54-55
AACSB: Analytical thinking; Information technology CASE: Analysis in terms of assess; choose
55) Interaction jobs are those jobs which:
A) are in the service sector and require close coordination and collaboration.
B) involve knowledge that can't be put into an information system.
C) are performed typically by operational-level employees.
D) require intense levels of interaction with clients. Answer: A
Diff: 2 Page Ref: 56
AACSB: Application of knowledge; Interpersonal relations and teamwork CASE: Comprehension
56) You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?
A) Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
B) CRM, to maintain easily accessible customer records to minimize the time spent looking for client data
C) KMS, for minimizing redundant work on similar clients
D) Video conferencing system, for improving collaboration Answer: A
Diff: 3 Page Ref: 53-63
AACSB: Analytical thinking; Information technology; Application of knowledge CASE: Evaluation in terms of assess; compare
57) In a business environment, the focus of collaboration is to:
A) accomplish the task at hand.
B) provide a sense of community.
C) foster better communication.
D) prevent miscommunication. Answer: A
Diff: 2 Page Ref: 56
AACSB: Application of knowledge; Interpersonal relations and teamwork CASE: Comprehension
58) Which of the following statements is not true about collaboration in a business setting?
A) Collaboration may be a short-lived activity, lasting just a few minutes.
B) Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.
C) Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure.
D) The evidence of the business benefits of collaboration are largely anecdotal. Answer: B
Diff: 2 Page Ref: 56
AACSB: Application of knowledge; Interpersonal relations and teamwork CASE: Comprehension
59) Each of the following is a quality of business organization and structure that serves to enable productive collaboration, except:
A) open culture.
B) strong hierarchy.
C) decentralized structure.
D) breadth of collaboration. Answer: B
Diff: 2 Page Ref: 59-60
AACSB: Analytical thinking; Interpersonal relations and teamwork CASE: Analysis in terms of compare
60) What is the primary benefit of using information services to enhance business processes?
A) Improve collaboration
B) Speed up information sharing
C) Improve products and services
D) Automate manual processes Answer: D
Diff: 2 Page Ref: 42
AACSB: Analytical thinking; Information technology CASE: Analysis in terms of appraise; assess
61) A wiki is a type of collaborative:
A) social network.
B) blogging.
C) virtual world.
D) web site. Answer: D
Diff: 1 Page Ref: 60
AACSB: Application of knowledge CASE: Comprehension
62) Second Life is an example of a:
A) virtual world.
B) wiki.
C) social networking site.
D) mind mapping tool. Answer: A
Diff: 1 Page Ref: 60
AACSB: Application of knowledge CASE: Comprehension [Show Less]