Dynatrace ActiveGate - ANSWER-Dynatrace ActiveGate serves as a proxy between
Dynatrace OneAgent and Dynatrace Server. ActiveGate is highly recommended
... [Show More] for
both SaaS and Managed deployments.
Dynatrace Managed (Managed deployments only) - ANSWER-If you're setting up a
Dynatrace Managed deployment, your first step is to obtain a Dynatrace Managed
license. Following that, you can install Dynatrace Managed. Dynatrace SaaS customers
should skip this step and begin by installing ActiveGate.
Dynatrace OneAgent - ANSWER-Dynatrace OneAgent is responsible for collecting all
monitoring data within your monitored environment.
Don't have access to your application's web server? Consider these other deployment
options - ANSWER-If you don't have access to your web server and can't install
OneAgent you can set up agentless monitoring.
If setting up agentless monitoring isn't feasible in your environment, try the RUM
browser extension.
For applications that can't be monitored by OneAgent, like traditional rich-client
applications, digital service terminals (for example, ATMs), or smart IoT applications,
use Dynatrace OpenKit.
How does Mission Control pro-active support work? - ANSWER-Dynatrace Managed
automatically solves many common maintenance and support challenges for you. With
Dynatrace Mission Control, you get fully automated management capabilities in a proactive way that keep Dynatrace Server secure, reliable, and up-to-date—all while saving
you from the hassles of administrative tasks like upgrades and troubleshooting. Once
you've granted the required permissions, our Mission Control team can remotely access
your Dynatrace Server to assist with upgrades and troubleshooting when you run into
problems.
How Mission Control works - ANSWER-To facilitate pro-active support, your Dynatrace
Server transmits status information to and from Dynatrace Mission Control. The only
data that our Mission Control team can access comes from the server component of
your Dynatrace Managed installation. At no time can our Mission Control team access
your operating system or file system.
Our goal is to provide the highest possible system uptime (> 98%) and processing rate
(> 99.5%) for collected monitoring data.What Mission Control does - ANSWER-Dynatrace Mission Control is responsible for
sending
Usage and billing information
Dynatrace Server health statistics
Once permission is granted, our Mission Control team can remotely analyze the
hardware utilization of your Dynatrace Managed installation and alert you if more
resources are required.
Dynatrace Server event tracking
Events like server starts/shutdowns, added/removed nodes, and ActiveGate
registrations are tracked automatically. Our Mission Control team can remotely analyze
and address problems or incompatibilities with your Dynatrace Server, so you don't
need to track and react to system events. If you should ever need to contact Dynatrace
Support, you won't need to collect the required log files for problem details—Mission
Control gathers this data for your automatically. To see the list of Dynatrace Server
system events that are automatically logged, click the Events tile on your Dynatrace
Managed home page.
System settings
Our Mission Control team can remotely optimize your Dynatrace Managed settings to
ensure optimum performance and stability.
Software updates
Dynatrace Managed software updates are mandatory and are typically published every
four weeks. You can customize the timing of Dynatrace Managed updates (daily or
weekly). Updates are automatically communicated to your users at least 24 hours in
advance. Dynatrace Managed updates are fast and allow monitoring to continue
seamlessly.
Mission Control security - ANSWER-All communication with Mission Control is secure
and performed via HTTPS with browser-like certificate checks. All Dynatrace Managed
configuration changes are fully audit-logged and each remote access is logged as a
separate event (click the Events tile on your Dynatrace Managed home page to view the
list of recorded events). The Mission Control team can't access certificates or user
credentials. They also can't gain root access to any servers.
How are new problems evaluated and raised? - ANSWER-Dynatrace continuously
measures incoming traffic levels against defined thresholds to determine when a
detected slowdown or error-rate increase justifies the generation of a new problem
event. Rapidly increasing response-time degradations for applications and services are
evaluated based on sliding 5-minute time intervals. Slowly degrading response-time
degradations are evaluated based on 15-minute time intervals. [Show Less]