Which of the following is good practice when listening to patients?
Show your genuine interest in the patients replies
What is the an event,
... [Show More] incident, or condition that could have resulted in harm to a patient?
Close call/Near miss?
Which of the following is an important principle for the healthcare professional to provide ethical care?
Allow the patient the right of self-determination regarding health decisions
What practices do interpreters use to improve communication?
Use of words that are appropriate to both providers and patients
When MUST two patient identifiers be used?
Collecting a blood specimen
What is an example of patients' rights?
Patients are entitled to refuse an experimental drug that may be prescribed by their provider
According to The Joint Comission's ethical standards, which of the following is accurate concerning your role as a healthcare worker?
You must safeguard confidences and privacy at all times
According to the NPSGs, which type of therapy poses a risk to patients due to its complex dosing?
Anticoagulation therapy
When delivering care, you need to determine which type of language in patients?
Primary
According to the NPSG, acceptable patient identifiers include which of the following?
Patient's name and birthdate
What should your goals in end-of-life care include?
Ensuring that decisions made are consistent with the values and desires of the patient
Which of the following is a patient responsibility?
To ask for pain relief when pain first begins
What does a comprehensive systematic analysis following a sentinel event help identify?
The contributory factors associated with the event
Which of the following is important to remember when providing care to adults ages 80 and older?
There is no reason to assume mental decline has occurred
According to the NPSGs, which of the following components will assist in improving the effectiveness of communication among healthcare professionals regarding critical tests and diagnostic procedures?
Reporting critical test results and diagnostic procedures on a timely basis according to policies and procedures
Which of the following is an example of a non-judgmental question?
What do you think caused your illness?
Which of the following is part of the Integrated Ethics model?
How the organization supports ethical behavior in everyday interactions in the workplace
Which of the following is accurate concerning patient rights?
Health information must be provided in a language that patients understand
Which of the following is accurate concerning nonverbal communication?
Touching another person's head is considered offensive in some cultures
What should patients be told when they have a grievance regarding any part of the care provided to them?
Be told about the process involved in filing a coplaint [Show Less]