what are the components of the definition of interpersonal conflict?
(Ans-
a problematic situation with the following characteristics:
-the
... [Show More] conflicting parties are interdependent
-they seek incompatible goals or outcomes or they favor incompatible means to the same ends.
-there is a sense of urgency about the need to resolves
what are the stages of successful conflict and what is involved in each? (Ans-
-competent communicators not only try to repeat the skill, they are also able to perform
-how are you going to communicate?
-meta conflict: you can look back on conflicts you have experienced, and learn from mistakes
what is involved in the "process" view of conflict communication?
(Ans-
-triggering event: behavior that the parties in conflict forms the group for the conflict we are experiencing
-initiation phase: conflict has become "overt" (one person makes known to the other that conflict exists
-differentiation phase: participants use constructive or destructive strategies and tactics. (serves as as useful purpose by allowing parties to explain how they see the situation
-resolution phase: those accept some out to the conflict (win-win)
how do the linear and transactional views of conflict differ?
(Ans-
linear model: using words-- sender, receiver, channel, noise and feedback
--emphasize the end product; it is a narrow view, we limit our view of interpersonal conflict as something we do to someone
transactional model: managing and coordinating
--exchange of verbal and nonverbal messages
--implication- we view communicators as working together
PRIMARY DIFFERENCE: linear model is a conveyor belt, transactional model, communication is seen more as a dance that 2 people do together
define civility
(Ans- constituted by an attitude of respect toward others manifested in our behavior toward them.
--commitment to learn
--attentive, acknowledging, thinking the best of others, listening, inclusive, kind works, apologize when necessary
define incompatible goals
(Ans- occur when we are seeking outcomes
--i.e. we want to buy a different car, but can only afford to but one OR deciding on where to take a trip
what are the functional and dysfunctional conflict cycles?
(Ans-
dysfunctional conflict cycles: are scripted
- confrontation avoidance/accommodation- those who first impulse is to avoid initiating conflict or to quickly give in
-avoidance
-communication apprehension
-accommodating
-gunnysacking
what is the "preferred" approach?
(Ans- Collaboration
how does collaboration relate to goal achievement?
(Ans-
-use low avoidance and high collaboration, show preparedness to use accommodation
- genuine and mutual understanding
-committed to a win-win solution
rigid in terms of the goal of developing mutually satisfying solutions, but are flexible on how to achieve them.`
what are scripts?
(Ans- routine events that we perform with little deviation each time that we do them.
-- behaviors are repeated
what is involved in attribution theory?
(Ans- stakes that people act as they do in conflict situations because of their inferences
-disapprove of your actions-internal attribution: name calling
-approval of the behavior- external: avoid blame
-attributions affect the way people define conflicts
attribution error: trying to blame it on someone else [Show Less]