Civil Service Practice Exam 207 Questions with Verified Answers
An item in the budget to correct a service deficiency is called a _________; a budget
... [Show More] request to improve working conditions is a ___________. - CORRECT ANSWER Service betterment; service betterment
(Budget)
When a vacancy is to be filled in Department X, the list which would be most appropriately certified THIRD is the: - CORRECT ANSWER General reserve list
(Personnel)
Once the final budget has been submitted to the Council, it can only be modified by - CORRECT ANSWER Council Only
(Budget)
Authority for emergency appoints is contained in: - CORRECT ANSWER Charter
(Personnel)
What requires that every office or board of the City government make and present to the Mayor and Council, an annual report relating to their work? - CORRECT ANSWER Admin Code
(Structure and Function of City Government)
To whom does an employee appeal a suspension or discharge? - CORRECT ANSWER Civil Service Commission
(Personnel)
In Los Angeles, charges of unfair employee relations practices would most appropriately be investigated by the: - CORRECT ANSWER Employee Relations Board
(Personnel)
Under Charter Section 355 (1), budgetary transfers involving less than $5000 can be made with the approval of the CAO. An important limitation to this process is that it only applies to: - CORRECT ANSWER Intra-department accounts
(Budget)
As a result of a disciplinary hearing under Civil Service Commission Rule 12, the Board finds that the charges against the employee are insufficient and/or not sustained. In this case the Board: - CORRECT ANSWER May or may not find the penalty sustained
(Personnel)
Appropriations are stated in ________ terms in the budget document. - CORRECT ANSWER Line-item
(Budget)
The biggest disadvantage of line-item budgeting is that it: - CORRECT ANSWER Lacks the ability to measure how efficiently work is performed
(Budget)
CAO Rule 3 governing departmental annual reports is intended to achieve increased: - CORRECT ANSWER Economy
(Budget)
According to the employer/employee relations provisions of the Admin Code, an impartial third party acting as an intermediary between the City's management and representatives of the recognized employee organizations in order to resolve disputes through interpretation, suggestion and advice is a/an: - CORRECT ANSWER Mediator
(Personnel)
The City pays its employees a salary that relates, in a certain way, to that paid by private business. According to the City Charter, that amount must be: - CORRECT ANSWER At least equal to the prevailing wage
(Personnel)
The establishment of positions in non-proprietary City departments is by: - CORRECT ANSWER Council
(Structure and Function of City Government)
The principal difficulty in setting quantitative work standards for professional employees is: - CORRECT ANSWER Comparable units of work are difficult to devise
(Organization and Management)
Most modern analysts claim that a high level of cooperation and motivation in an organization can be accomplished by linking employees' motivation with organizational goals through: - CORRECT ANSWER Informal meetings of groups in regularly scheduled face to face work groups
(Organization and Management)
On the organization charts prepared in connection with the City's budget, which one of the following needs usually be shown only to the extent it is feasible to do so? - CORRECT ANSWER Staffing of established positions
(Organization and Management)
To be considered measurable for budgeting purposes, work must be measured with respect to: - CORRECT ANSWER Both time and workload
(Budget)
This document is normally used as a delivery receipt and often to confirm emergency orders from a vendor: - CORRECT ANSWER Sub-purchase order
(Purchasing)
Basic documents controlling City activities require the general managers of departments to submit monthly reports to the Mayor on the work of the department. Of the following documents, which explains the materials that must be included in the report? - CORRECT ANSWER Executive Directive
(Structure and Function of City Government)
A Civil Service rule which is reasonable and not in conflict with any law: - CORRECT ANSWER Has the same force and effect as the City Charter
(Personnel)
The determination of what combination of duties and responsibilities is involved in a given position in a given department is the responsibility of: - CORRECT ANSWER Department head
(Personnel)
An employee having full civil service status is discharged for cause and appeals the discharge to the Civil Service Commission. Ordinarily, the proof needed to sustain the discharge against such an appeal is: - CORRECT ANSWER Sufficient evidence of particular facts and incidents to show a reasonable basis for the action taken
(Personnel)
Responsibility of department managers for affirmative action programs is explained in: - CORRECT ANSWER Mayor's Executive Directives
(Personnel)
In the context of affirmative action, "discrimination" as defined by the Supreme Court and the EEOC is: - CORRECT ANSWER Consequences of employment practices without regard to motivation
(Personnel)
The Budget Manual issued by the CAO provides that work units must meet all of the following criteria except that they need not: - CORRECT ANSWER Be expressed in monetary items
(Budget)
According to the Employee Relations Board provisions of the Admin Code, a "qualified employee organization" is best defined as: - CORRECT ANSWER An organization whose primary purpose is to represent employees
(Personnel)
Quantified work performance standards are of value in administrative preparation chiefly because they: - CORRECT ANSWER Provide a basis for determining the number of workers needed
(Budget)
The most significant measure of success of a safety program is the extent to which it affects the workers': - CORRECT ANSWER Performance
(Supervision)
Which one of the following elements of an accident is not included in the investigation of an accident? - CORRECT ANSWER Extent of injury
(Personnel)
Program budgeting permits a higher degree of ________ for the attainment of objectives. - CORRECT ANSWER Accountability
(Budget)
The following are all criteria for the selection of a Department work unit except: - CORRECT ANSWER It must express output, have consistency, expressed in familiar technology, and must be countable.
(Budget)
Of the following, the most serious disadvantage of a straight line organization in a large unit with various functions is: - CORRECT ANSWER Poor coordination
(Organization and Management)
Construction cost estimates for budget requests for the development of a branch library are supplied by: - CORRECT ANSWER Engineering
(Budget)
According to the Charter, the Council, when considering the proposed budget of the mayor, may: - CORRECT ANSWER Increase, decrease, omit, insert
(Budget)
According to CAO Rules, the departmental organization charts must be presented to the CAO concurrently with: - CORRECT ANSWER Departmental Work Program
(Budget)
The employer/employee relations provisions of the Admin Code can best be described as applicable to all: - CORRECT ANSWER Departments under the budgetary control of the Mayor and Council
(Personnel)
Which of the following established the maximum number of days on emergency appointments? - CORRECT ANSWER Charter
(Personnel)
According to the City Charter, the request of a City department to employ a person on an exempt basis to perform professional services of an exceptional character must be approved by: - CORRECT ANSWER Both the Council and the Civil Service Commission
(Personnel)
If the problem of administrative problem solving can be said to have formal steps, the final phase can most aptly be described as: - CORRECT ANSWER Evaluation
(Problem Solving and Analysis)
A study of the admin set up in an organization yields several recommendations to be made in the structure of the organization and work procedures. In preparing a written report, the best approach to employ in "selling" the recommendations to operating personnel is by: - CORRECT ANSWER Acceptability, i.e., first explain those changes in which the operating personnel are most likely to assent
(Organization and Management)
Analysis of departmental work programs in conjunction with the City's budget is performed by the CAO's staff by review of which of the following: - CORRECT ANSWER Personnel utilization charts
(Budget)
The main disadvantage of a large organization establishing its internal structure on a purely line basis is: - CORRECT ANSWER Executives tend to get overloaded with details
(Organization and Management)
Of the following, which is not required on a request for a transfer of funds: - CORRECT ANSWER Alternate source of funds
(Budget)
The governmental agencies, ad hoc committes are used as: - CORRECT ANSWER Staff, in the technical sense as compared to line
(Structure and Function of City Government)
Council Committees' power in relationship to City functions: - CORRECT ANSWER They have no control over departmental operations
(Structure and Function of City Government)
Who draws the distinction between curative medical visits and preventative medical visits in regard to sick time usage? - CORRECT ANSWER City Attorney
(Personnel)
Protection of the rights set forth in the California Fair Employment Practices act is done under what particular authority of the State? - CORRECT ANSWER Police Power
(Personnel)
Of all the feasible possibilities, the soundest solution to the problem of increasing job opportunities and availability for the disadvantaged in a governmental setting operating under a merit system is: - CORRECT ANSWER Analysis and redesign of jobs
(Personnel)
The value of in-service training can be judged by: - CORRECT ANSWER Employee's performance on the job after training
(Supervision)
In most cases, if a department wishes to designate an employee as management or confidential, the approving authority is: - CORRECT ANSWER Personnel Department
(Personnel)
The cost accounting aspect of the City's Program Budget provides cost information for two basic purposes. One is for programs where cost is a recurring factor in decision making, the other is for: - CORRECT ANSWER Reimbursable services
(Budget)
Work units are determined by: - CORRECT ANSWER Department head
(Budget)
How may of the CAO's criteria must be satisfied when establishing work units? - CORRECT ANSWER 5; all
(Budget)
Advancement in salary from a third step to the fourth step for most City employees is contingent upon completion of one year's service at the third step and on: - CORRECT ANSWER A service rating other than unsatisfactory
(Personnel)
When personal property is sold in the City, the proceeds received from it are placed in the City treasury and - CORRECT ANSWER Credited to the department fund
(Purchasing)
The letting of contracts by the City Council is a/an ________ function and not a/an __________ function. - CORRECT ANSWER Admin, legislative
(Purchasing)
By Charter, the Controller is required to report on anticipated revenues from the following sources except one, the exception is: - CORRECT ANSWER Property taxes
(Structure and Function of City Government)
The Charter states that the Controller is required to exercise close supervision over all of the accounts of the officers and departments of the City except one. The one department which is exempted from the above provision is: - CORRECT ANSWER None, there is no exemption from the above
(Structure and Function of City Government)
The Admin Code consists of the following: - CORRECT ANSWER Procedural ordinances of the City
(Structure and Function of City Government)
A successful bidder must post his performance bond - CORRECT ANSWER 10 days after award of contract (in Charter)
(Purchasing)
The audit and approval requirement that must be met before payment of all demands for funds drawn on the City fund is provided by - CORRECT ANSWER City Charter
(Budget)
That all City offices remain nonpartisan is imposed upon the City by - CORRECT ANSWER State Legislature
(Structure and Function of City Government)
The basic authority which states that class descriptions are descriptive and explanatory and not restrictive is: - CORRECT ANSWER Admin Code
(Personnel)
The enactment of the Budget, including authorization of funds and the establishment of the tax rate and adoption of necessary resolutions to effectuate the budget plan is referred to as: - CORRECT ANSWER Budget adoption
(Budget)
The two budget items that a manager has least control over are: - CORRECT ANSWER Salaries and Equipment
(Budget)
The budgeting of funds of operating expenses is based primarily on: - CORRECT ANSWER An analysis and review of all details of the operation over a specific period
(Budget)
You have a budget that is for $2 million over a four year period. The expenditures in FY 98-99 increase (or the expenditures were) $50000. The expenditure in FY 99-00 increased (or the expenditures were) $75000. The expenditures in FY 00-01 increase (or the expenditures were) $100000. Based on this information, what do you expect the increase to be for FY01-02 (or What is the budget for FY01-02)? - CORRECT ANSWER $125,000
(Budget)
You need to determine the value of the commodities X and Y. The total of the commodities is $24,000 and the difference is $4,000. - CORRECT ANSWER You can determine both X and Y (the value of X=$10,000 and the value of Y=$14,000)
(Problem Solving and Analysis)
A Sr. MA is reviewing an analysis on tardiness and absence on job productivity. The research indicates that there is a 0.75 between tardiness and job performance and there is a 0.65 between absence and job productivity. Therefore, the result of the analysis indicates - CORRECT ANSWER There is a correlation
(Stats)
The average of the citizens in 2 districts is 44. The average age is 6 districts is 38, the average age in 4 districs is 40, and the average age in 3 districts is 37. The City has 15 council districts. What is the average age of the citizens in all council districts combined. - CORRECT ANSWER ?
What Department is responsible for removing graffiti? - CORRECT ANSWER Public Works
(Structure and Function of City Government)
What Department operates the City's equine facilities? - CORRECT ANSWER Rec and Parks
(Structure and Function of City Government)
What Department would you call if a billboard obstructs vision? - CORRECT ANSWER Building and Safety
(Structure and Function of City Government)
What Department is responsible for removing dead animals? - CORRECT ANSWER Public Works - Bureau of Sanitation
(Structure and Function of City Government)
What Department is responsible for collecting business taxes? -OR- What department is responsible for issuing business permits? - CORRECT ANSWER Office of Finance
(Structure and Function of City Government)
What Department is responsible for licensing bingo games? - CORRECT ANSWER Police
(Structure and Function of City Government)
What Department is responsible for enforcing zoning regulations? - CORRECT ANSWER Building and Safety
(Structure and Function of City Government)
What Department of Commission would you recommend for assistance with a troubled youth? - CORRECT ANSWER Commission for Children, Youth and Their Families
(Structure and Function of City Government)
Besides the proprietary departments (Airports, Harbor, Water and Power), what other departments have control over their own funds? - CORRECT ANSWER City Employees Retirement System, Fire and Police Pensions, Library, Rec and Parks, Building & Safety
(Structure and Function of City Government)
The number of council members that must be in attendance to form a quorum is: - CORRECT ANSWER Ten (two thirds of all council members)
(Structure and Function of City Government)
The purpose of the Office of the Chief Legislative Analyst is to provide _________ services to the _________. - CORRECT ANSWER Support/Council
(Structure and Function of City Government)
Who does the Chief Legislative Analyst report to? - CORRECT ANSWER City Council
(Structure and Function of City Government)
A person wants to file a claim (lawsuit) against the city, you would first direct them to: - CORRECT ANSWER City Clerk
(Structure and Function of City Government)
What authority creates a standing committee? - CORRECT ANSWER Charter and Ordinances
(Structure and Function of City Government)
The Affirmative Action Program can be considered: - CORRECT ANSWER A program to hire and promote the most qualified
(Personnel)
According to the charter, if a department wishes to employ a person on an exempt basis to render professional or technical services of an exceptional nature, the appointment must be approved by: - CORRECT ANSWER The Council, only
(Personnel)
As a result of disciplinary hearing under Civil Service Commission Rule 12, the Board finds that the charges against the employee are insufficient and/or not sustained. In this case, the Board: - CORRECT ANSWER May or may not find the penalty sustained
(Personnel)
A Civil Service rule which is reasonable and not in conflict with any law: - CORRECT ANSWER Has the same force and effect as the City Charter
(Personnel)
An employee having full civil service status is discharged for cause and appeals the discharge to the Civil Service Commission. Ordinarily, the proof needed to sustain the discharge against such an appeal is: - CORRECT ANSWER Sufficient evidence of particular facts and incidents to show a reasonable basis for the action take
(Personnel)
What is the maximum amount of time a contract can be awarded without additional approval from Council? - CORRECT ANSWER Three Years
(Purchasing)
The maximum amount of time for a departmental leave is: - CORRECT ANSWER 15 calendar days
(Personnel)
Responsibility, for establishing administrative procedures for assigning of an employee to special pay grades (I to II to III) lies with: - CORRECT ANSWER Involved department and the Personnel Department with CAO approval
(Personnel)
In the case of a proposed transfer under Charter Section 1014 (formerly 108) who determines the inability of an employee to perform his duties? - CORRECT ANSWER The Personnel Department
(Personnel)
The act of Congress which established the Equal Employment Opportunity Commission was: - CORRECT ANSWER Civil Rights Act of 1964
(Personnel)
How much time can a city employee take for Family Leave? - CORRECT ANSWER Four months
(Personnel)
How long can family leave be extended (without pay)? - CORRECT ANSWER Four months
(Personnel)
Who is responsible for monitoring Cal/OSHA? - CORRECT ANSWER Federal government
(Personnel)
Which one of the following is not a valid excuse for Family Leave? - CORRECT ANSWER Taking your spouse to the hospital for therapy
(Personnel)
For emergency purchases, council-controlled departments have the following limits: - CORRECT ANSWER $500 per purchase, $5000 per month
(Purchasing)
Which of the following steps can you have union representation? - CORRECT ANSWER Disciplinary hearing, Appeal process
(Personnel)
The intent of the MBE/DBE/WBE program is so that: - CORRECT ANSWER Minorities and disadvantaged groups are given every opportunity to compete for contracts
(Personnel)
How long can a employee be separated from the City and still receive benefits? - CORRECT ANSWER 1 year
(Personnel)
An employee is entitled to review his/her personnel folder: - CORRECT ANSWER 24 hours a day/7 days a week
(Personnel)
When did the Americans with Disability Act take effect? - CORRECT ANSWER In 1992 (the ADA took effect on Jan 26, 1992 for state and local governments) (Personnel)
An employee was arrested after work hours. As a supervisor, what do you do? - CORRECT ANSWER No action is necessary
(Personnel)
You have requested that all of your staff work together as a team on a project. One of your staff members is extremely hardworking, however, he has requested not to be a part of the team and that he can do the assignment on his own. As a supervisor, what do you do? - CORRECT ANSWER Rethink your request and allow him to work on his own
(Supervision)
Two members of your staff are not getting along. What do you do? - CORRECT ANSWER Meet with both of them to find out what the underlying issues is and try to resolve it
(Supervision)
You have a project that requires interaction with may different areas. One of your long time staff members knows the organization and is congenial. However, he must be constantly supervised to meet deadlines. Another staff member is relatively new, however, she has come across as abrupt to many of the employees. She is a hard worker a meets deadlines. Who would you choose to complete the assignment? - CORRECT ANSWER The abrupt person
(Supervision)
You have an important project with strict deadlines. Which of the following employees would your pick to the job? - CORRECT ANSWER Employee B who is hard worker and meets deadlines
(Supervision)
One of your employees is a hard worker, however, his productivity is low. What should you do? - CORRECT ANSWER Meet with the employee and establish goals and timelines
(Supervision)
You overhear one of your subordinates tell a joke that was inappropriate. You believe that some of your staff was offended, however, no one complained. What do you do? - CORRECT ANSWER Meet with your staff and tell them that inappropriate jokes will not be tolerated in the workplace and they are free to come to you anytime
(Supervision)
A disabled person is interviewing for a job. Which of the following questions is legal?
Is there any duty that you fell you could not perform as a
result of your disability?
We have not been able to accommodate this job to disabilities
of your type in the past. What accommodations would you
suggest we do if you were selected?
Have you had problems in any previous job because of your
disability? - CORRECT ANSWER None of the questions above are legal (According to Department of Airports Human Resources, no mention can be made regarding a person's disability during the initial job interview. Only after offering the job can the employer ask about accommodations, etc.)
(Personnel)
A Sr. MA has worked for a year in a department supervising four subordinates. However, the supervisor does not know what their subordinates do on a day to day basis. - CORRECT ANSWER The supervisor should schedule some time to try and learn what they subordinates are doing
(Supervision)
One of your employees is complaining that their job duties are not within their classification. You have checked with Personnel and they state that the job duties are within the classification. You should? - CORRECT ANSWER Provide the employee with a copy of the job description
(Personnel)
You have an employee who was recently passed up for promotion and is upset about it. What do you do? - CORRECT ANSWER Tell him what his weaknesses are in order to improve his chances of a promotion
(Supervision)
You have received a complaint that one of your employees has been abrupt over the phone. What do you do? - CORRECT ANSWER Send him to sensitivity training
(Supervision)
Budgetary control is concerned with all of the following except: - CORRECT ANSWER Elimination of budgeted activities as needed
(Budget)
Differentiation of sub-activities to be included in the budget include: - CORRECT ANSWER Work to be performed
(Budget)
How many of the CAO's criteria must be satisfied when establishing work units? - CORRECT ANSWER 5, all
(Budget)
According to CAO Rules, a training conference requiring a request for travel is normally considered: - CORRECT ANSWER Business meeting
(Budget)
The term allocation as used in the salary standardization provisions of the Administrative Code refers to a/an - CORRECT ANSWER Determining the classification of positions
(Personnel)
According to the Admin Code, when an unresolved grievance is submitted to an arbitrator, the arbitrator's decision is - CORRECT ANSWER Advisory for independent departments
(Personnel)
When personal property is sold in the City, the proceeds from it are placed in the City Treasury and - CORRECT ANSWER Credited to the Department Fund
(Purchasing)
The letting of contracts by the City Council is a/an ________ function and not a/an ________ function. - CORRECT ANSWER Admin, Legislative
(Purchasing)
Public relations begins with supervisor-employee relationships mainly because: - CORRECT ANSWER If morale and discipline are lacking it is usually at the expense of good public relations
(Personnel)
Delegation of authority by executives is an accepted practice. But there are consequences of such delegation. The executive should most carefully guard against: - CORRECT ANSWER The making of errors by employees
(Organization and Management)
The attitude in enforcing safety regulations should be: - CORRECT ANSWER That safety regulations are the results of knowledge and experience in accident prevention
(Supervision)
A report including the amount of revenue received, work accomplished and the number of expenditures for the Budgetary Control system is required every: - CORRECT ANSWER Month
(Budget)
The post-audit includes all of the following aspects except: - CORRECT ANSWER Check on the handling of expenditure funds
(Budget)
The highest level at which all personnel and engaged in work that is basically the same is referred to as the: - CORRECT ANSWER Point of differentiation
(Organization and Management)
The administrative concept of _________ is used in making office decisions. The subordinate managers make decisions according to policy, but when there is uncertainty, it's decision is referred to higher management authority. - CORRECT ANSWER Exception principle
(Organization and Management)
From the point of view of sound management technique, the major reason for centralizing the services which handle planning, budget, and personnel in an organization is to: - CORRECT ANSWER Place tools of control in hands of top management
(Organization and Management)
Work and procedure requirements are most effective if developed by - CORRECT ANSWER Participation from within the department
(Organization and Management)
Different authorities have conflicting views regarding delegation. However, there seems to be general agreement that if chief executive A delegates a task to subordinate executive B, Executive B cannot in-turn delegate to junior executive C: - CORRECT ANSWER Accountability of B to A of performing the task
(Organization and Management)
In an organization with horizontal specialization, vertical specialization is necessary in order to: - CORRECT ANSWER Coordinate work efforts of personnel toward certain objectives
(Organization and Management)
The relative size of an organization's administrative staff will increase as the size of the organization - CORRECT ANSWER Decreases and the complexity of the organization's work increases
(Organization and Management)
In an organization containing both line supervisors and staff consultants, the preferred organizational relationship is for the consultants to be: - CORRECT ANSWER At the same level reporting to the same superior as the line supervisors
(Organization and Management)
In governmental agencies, ad hoc committees are used as: - CORRECT ANSWER Staff, in the technical sense as compared to line
(Structure and Function of City Government)
The City Administrative Office can most aptly be described as - CORRECT ANSWER A fact finding agency
(Structure and Function of City Government)
Personnel services are reviewed by the CAO to determine - CORRECT ANSWER Need and financing
(Structure and Function of City Government)
Administration of ordinances regarding such matters as transient occupancy tax, utility users tax, and the business tax is the responsibility of - CORRECT ANSWER City Clerk
(Structure and Function of City Government)
The City Purchasing Agent is authorized to make a contract with the following: - CORRECT ANSWER The lowest and most responsible biddger
(Purchasing)
All general obligation bonds relating to a "Municipal Improvement" shall be submitted to the CAO for study and report. What authorizes this? - CORRECT ANSWER Admin Code
(Purchasing)
The total estimated cost of physical and operating plant projects included in the CAO's tentative capital improvement expenditure program for a fiscal year shall be _______ the total amount of funds estimated to be available for capital improvements i: - CORRECT ANSWER Double
(Budget)
Official records of the City of LA are preserved and maintained in compliance with the City Charter and - CORRECT ANSWER General laws of the State of California
(Structure and Function of City Government)
The authority that determines that a manpower shortage exists in a class in order to adjust entry level salary is: - CORRECT ANSWER Civil Service Commission
(Personnel)
The purpose of Schedule "A" of Section 4.61 of the Admin Code is approval of ________ the purpose of DPO's is _________. - CORRECT ANSWER Salaries, positions authorities
(Budget)
The basic authority for controlling employe sick leave usage is: - CORRECT ANSWER Department head
(Personnel)
An item in the budget to correct a service deficiency is called a _________, a budget request to improve working conditions is a ____________. - CORRECT ANSWER Service betterment, service betterment
(Budget)
Once the final budget has been submitted to the Council, it can only be modified by: - CORRECT ANSWER Council Only
(Budget)
Assume that a salary standardization program has been instituted in a large city. Of the following, the aspect of a standardized salary scale likely to be most effective from the viewpoint of establishing a wage incentive is: - CORRECT ANSWER Provision for regular salary increments for each job
(Organization and Management)
The one of the following which is least valid as a criterion for evaluating a duties statement in a class specification is: - CORRECT ANSWER Does it show interrelationships with other jobs?
(Personnel)
The "classified service" refers most accurately to that part of the civil service: - CORRECT ANSWER Under the jurisdiction of the Department of Personnel
(Personnel)
In accordance with best public personnel practice, the one of the following who is least appropriately classified as an exempt employee is: - CORRECT ANSWER An administrator in a New York City department or agency with power to make important administrative decisions and regulations
(Personnel)
In public administration, horizontal movement of personnel refers mos directly to: - CORRECT ANSWER Transfer from a position in one department to a position in another department
(Personnel)
When an unusual emergency arises and it would take too long to contact a superior to check the method of handling the situation, the best procedure to follow is to: - CORRECT ANSWER Act according to your best judgement
(Supervision)
Suppose the various jobs under your supervision are frequently delayed because the workers await your arrival to make decisions before proceeding with the work. As a supervisor, the most helpful conclusion for you to draw from this is that: - CORRECT ANSWER Your orders and instructions may not have been sufficiently clear or complete
(Supervision)
As an administrator, it is advisable for you to keep records of your jobs for future reference. Assume that in reviewing your records you find that whenever a certain worker has been one of those assigned to a job, the job has taken appreciably longer than other similar jobs. In this case, you would to best to: - CORRECT ANSWER Give closer supervision to future jobs to which the worker is assigned
(Supervision)
Supervisors are required to submit written reports of all unusual occurrences promptly. The best reason for such promptness is that: - CORRECT ANSWER The report will tend to be more accurate as to facts
(Supervision)
The one of the following duties of a supervisor which you can most successfully turn over to an employee is that of: - CORRECT ANSWER Checking completed work
(Supervision)
An important responsibility that you have as an administrator is to make certain that all required work is completed on time. Of the following procedures, the on which is most like to lead to accomplishing this aim is for you to: - CORRECT ANSWER Schedule the work and keep track of its progress
(Supervision)
Listed below are several administrative duties and a method of accomplishing each duty. While the duties are all correct, only one method of performing the duty is correct. It is: - CORRECT ANSWER To see that there is competent and vigorous management of the department by means of clear lines of authority and distinct statements of duties
(Supervision)
Under the best administrative conditions, "authority" becomes a problem of: - CORRECT ANSWER Responsibility and leadership
(Organization and Management)
Of the following, the least desirable procedure for an administrator to follow is to: - CORRECT ANSWER Avoid schedules or routines when busy
(Organization and Management)
Subordinates must obey orders without delay or question, but at the same time the administrator takes on a definite responsibility. Of the following, the most acceptable statement concerning such responsibility is that the administrator should: - CORRECT ANSWER Issue only those orders which can be justified
(Supervision)
Eliminating slack in work assignments is - CORRECT ANSWER efficient management
(Organization and Management)
Suppose that you have been directed to submit a recommendation as to the advisability of having your department utilize computing machines to be operated by office appliance operators, for work now performed manually by clerks. Of the following, the factor which should be least influential in determining the nature of the recommendation to be made by you is the: - CORRECT ANSWER Seniority rights of the clerk
(Organization and Management)
Suppose that you have the task of formulating a plan for the purpose of making more efficient the operation of a particular activity. In general, you should pay least regard to: - CORRECT ANSWER The degree of prestige which will accrue to you
(Organization and Management)
In developing a system for controlling the production of a bureau, the bureau chief should give you consideration to reducing the fluctuations in the bureau's work load. Of the following, the technique that is generally least helpful in reducing fluctuations in work load is: - CORRECT ANSWER Staffing the bureau so that it can handle peak loads
(Organization and Management)
As part of his program to simplify clerical procedures, the chief of the records management division had decided to make an analysis of the forms used by his agency and to establish a systems of forms control. The chief has assigned the assistant bureau chief to perform the bulk of the work in connection with this project. This assistant will receive part-time help from four subordinate employees. Of the following actions, the bureau chief may take in planning the work on this project, the most appropriate one is for the chief to: - CORRECT ANSWER Have the assistant work with the chief in drawing up the plans and then present the plans to the four part-time subordinates for their comments
(Organization and Management)
Of the following, the information that is generally considered most essential in a departmental organization survey chart is: - CORRECT ANSWER Lines of authority
(Organization and Management)
Of the following, the most important principle in respect to delegation of authority that should guide you in your work if you are in charge of a bureau is that you should: - CORRECT ANSWER Delegate as much authority as you effectively can
(Organization and Management)
The one of the following which is least valid as guiding principle for you, in your work in building spirit and teamwork in your bureau is that you should attempt to: - CORRECT ANSWER Maintain impartiality by convenient delegation of authority in controversial matters
(Supervision)
Two of the bureau heads under your jurisdiction are in constant conflict in respect to the authority of one of the unit heads to consult certain records in the office of the other. Of the following, the most helpful action which may be taken immediately to eliminate this friction is to: - CORRECT ANSWER Define the authority of each unit head
(Organization and Management)
Your bureau is assigned an important task. Of the following, the function that you, as an administrative officer, can least reasonably be expected to perform under those circumstances is: - CORRECT ANSWER Performance personally of a substantial share of all the work
(Organization and Management)
An administrator finds it necessary to work overtime correction and revising records and reports prepared by his subordinates. Such a condition is probably due to: - CORRECT ANSWER Inadequately trained subordinates
(Supervision)
The staff conference as a training method can be used least effectively when: - CORRECT ANSWER The subjects discussed pose no problems
(Organization and Management)
An administrator was assigned the job of conducting a centralized training program for fifteen new appointed supervisors, supplementing the individualized training by their immediate superiors. The administrator began the first session by asking the supervisors to suggest the subject that they would want to have covered in the course. Of the following, the most likely result of such an approach is that: - CORRECT ANSWER Greater cooperation will be obtained from the course participants
(Organization and Management)
In a Fire Department, the one of the following which is the main limitation of a policy of assigning limited service personnel as instructors is that: - CORRECT ANSWER The best instructors may not be obtained
(Personnel)
The one of the following training methods likely to be most effective in developing a specific skill on the part of the employees is: - CORRECT ANSWER Repeated practice
(Supervision)
The arithmetic mean of 77.38 92.2 64.7 43.8 56.5 46.4 is: - CORRECT ANSWER 62.9
(Stats)
The median of the numbers 8 5 7 5 9 9 1 8 10 5 10 is: - CORRECT ANSWER 9
(Stats)
The mode of the numbers 16 15 17 12 15 15 18 19 18 is: - CORRECT ANSWER 15
(Stats)
A clerk filed 73 forms on Monday, 85 forms on Tuesday, 54 on Wednesday, 92 on Thursday and 66 on Friday. What was the average number of forms filed per day? - CORRECT ANSWER 74
(Stats)
The grades received on a test by twenty students were: 100 55 75 80 65 85 90 80 45 40 50 85 85 80 80 70 65 60. The average of these grades is: - CORRECT ANSWER 72
(Stats)
When fitting a curve to an observed set of points and calling it the "trend" we are making an assumption that: - CORRECT ANSWER There is some degree of regularity in the phenomenon being observed
(Stats)
The type of graph in which a zero baseline at the bottom does not appear is a: - CORRECT ANSWER Semi-logarithmic chart
(Stats)
When interpreting per capita debt statistics of the city, the one of the following which has least significance is: - CORRECT ANSWER Adequacy of the sampling
(Stats)
The one of the following which is most characteristic of indexes and index numbers is that they: - CORRECT ANSWER Are used to measure indirectly the incidence of a characteristic that is not directly measurable
(Stats)
As a rule, diagrams or charts involving area and volume comparisons should be avoided primarily because: - CORRECT ANSWER It is difficult to differentiate between the sizes of areas or cubes with accuracy
(Stats)
Of the following, the item of information on an experience record sheet which is likely to indicate most accurately the quality of the experience offered by a candidate for an administrative position would be: - CORRECT ANSWER An organization chart of the firm in which the candidate is employed and an indication of the candidate's position in hierarchy
(Organization and Management)
The one of the following which is leas frequently included in a class specification is: - CORRECT ANSWER Number of vacancies
(Personnel)
In classification surveys, a desk audit most accurately refers to: - CORRECT ANSWER Interviewing of employees which they are on the job
(Personnel)
Of the following, the chief distinction between a "position" and a "class" in public personnel administration is that: - CORRECT ANSWER A position, unlike a class, is a specific set of duties
(Personnel)
Suppose that a classification survey is under way in a large City department. Each employee has been requested to describe his or her duties on a questionnaire form. Of the following, the least significant criticism of this procedure as a method of classification analyst is that: - CORRECT ANSWER Each employee is likely to present his or her own viewpoint of what his or her job entails
(Stats)
As an administrator, familiar with current economic trends would know that a period of inflation is in general characterized by: - CORRECT ANSWER A decrease in the purchasing power of money
(Stats)
An employee reporting an accident to the office by phone should request the name of the person receiving the call and note the time. The purpose of this precaution is to fix responsibility for the: - CORRECT ANSWER Recording of the report
(Supervision)
Assume that an unpleasant routine job is to be assigned to one of your workers. Generally the job should be: - CORRECT ANSWER Assigned to a junior person until that worker gains seniority
(Supervision)
A new employee comes to you with a suggestion for changing the method of performing a routine job. As an administrator, you should: - CORRECT ANSWER Discuss the suggestion with the man and determine its value
(Supervision)
A newly appointed employee in your department makes blunders apparently regardless of the type of assignments given to him. You should: - CORRECT ANSWER Try to determine the cause for the man's poor work before taking further action
(Supervision)
A buyer purchased 75 six-inch rulers costing .15 each, 100 one-foot rulers costing .30 each, and 50 one-yard rulers costing .72 each. What was the average price per ruler? - CORRECT ANSWER .34 1/3
(Stats)
What is the average of a student who received 90 in English, 84 in Algebra, 75 in French and 76 in Music, if the subjects have the following weights: English 4, Algebra 3, French 3 and Music 1? - CORRECT ANSWER 83
(Stats)
Find the mode of the number of children - CORRECT ANSWER 2
(Stats)
What is the probability that a family chosen at random on this block will have 4 children? - CORRECT ANSWER 2/9
(Stats)
What is the probability that an even number will come up when a single die is thrown? - CORRECT ANSWER 1/2
(Stats) [Show Less]