STUDY GUIDE
Reference Format: Frappaolo, Carl (2006) Knowledge Management. Capstone Publishing
Ch. 8- Key Concepts in Knowledge Management
*At the
... [Show More] most basic level, knowledge management can be described as a set of practices that helps to improve the use and sharing of data and information in decision-making.
TERMS DEFINED & EXPLAINED WITHIN
Agents (Agent Technology)- Disintermediation- Metadata-
Asynchronous Communication- Discontinuity of Knowledge- Metaskills-
Categorization- Document Management- Ontology-
Chief Knowledge Officer (CKO)- Electronic Yellow Pages- Organized Abandonment-
Community of Practice- Explicit Knowledge- Portal-
Competency Management- External Awareness- Perpetual Organization-
Concept-Based Search- Externalization- Personalization-
Concept-to-Cash- External Responsiveness- Process Asset-
Content Management- Federated Search- Process Knowledge-
Content Mapping- Federation- Profiling-
Context Sensitivity- Free Agency- Profit Zone-
Contribution Monitoring and Valuation- Heuristic Software- Return On Time (ROT)-
Core Competency- Knowledge Concierge- Single Point of Access (SPOA)-
Core Rigidity- Knowledge Ecology- Single Point of Search (SPOS)-
Customer Capital- Knowledge Engineer- Semantic Analysis (semiotics)-
Dilemma of Incentivization- Knowledge Guild- Social Network Analysis (SNA)-
Dilemma of Organization (Structure)- Knowledge Half-Life- Socialization-
Human Capital- Types of Knowledge Leadership- Solution Brokers-
Implicit Knowledge- Knowledge Management- Structural Capital-
Theory of Increasing Returns- Knowledge Manager- Suggestive Software-
Information Architecture- Knowledge Mapping (Knowledge Taxonomy)- Tacit Knowledge-
Intellectual Capital- Knowledge Market- Virtual Team-
Intermediation- Knowledge Providers/Seller- Visualization-
Internal Awareness- Knowledge Seeker/Buyer- Work Cell-
Internalization- Knowledge Steward- Workflow-
Internal Responsiveness- Knowledge Topography- Linguistic Analysis-
Knowledge Audit- Learning Loop- Matrix Organization-
Knowledge Base- Learning Organization- Knowledge Chain- [Show Less]