CFA Exam 27 Questions with Answers 2023
Our Mission Statement - CORRECT ANSWER We are REMARKable people. Creating REMARKable experiences Showing,
... [Show More] REMARKable care
Our six Core Values - CORRECT ANSWER Customers First, Continuous Improvement, Contagious Optimism, Culture of Encouragement, Character, Competence, & Chemistry, Culturally Intelligent
H.E.A.R.D. Model - CORRECT ANSWER Hear
Empathize
Apologize
Resolve
Delight
ACT Model - CORRECT ANSWER Acknowledge the situation, Remain Calm, Consider the Context, Collaborate with others, Take action to resolve the situation
Core 4 - 1st Mile - CORRECT ANSWER Create eye contact, Share a smile, Speak with a friendly tone, Always say "My Pleasure"
Winning Hearts Every Day - CORRECT ANSWER Genuine Hospitality, Fast & Accurate Service, Great Food, Clean & Safe Environment
Chick-fil-A Corporate Purpose - CORRECT ANSWER To glorify God by being a Faithful steward of all
that's entrusted to us. To have a positive influence
on all who come in contact with Chick-fil-A
Brand Positioning Statement - CORRECT ANSWER Inspiring people to take good care of each other
Commitment to Hospitality Service Principle - CORRECT ANSWER Treat all with honor, dignity, and respect
Create a Moment - 2nd Mile - CORRECT ANSWER Offer a warm welcome & fond farewell, Personalize with Guest's name, Check-in with Guests, Find the "little things" to spread joy
Class A - CORRECT ANSWER wood and paper
Class B - CORRECT ANSWER grease, oil, chemicals
Class C - CORRECT ANSWER electrical fires
Class D - CORRECT ANSWER Flammable metals
T - CORRECT ANSWER Transportation
I - CORRECT ANSWER Inventory
M - CORRECT ANSWER Motion
W - CORRECT ANSWER Waiting
O - CORRECT ANSWER Over/under production
O - CORRECT ANSWER Over complicating
D - CORRECT ANSWER Defects
Y - CORRECT ANSWER Your team members
1 s - CORRECT ANSWER Sort
2 s - CORRECT ANSWER Set in order
3 s - CORRECT ANSWER Standardize
S - CORRECT ANSWER Sustain
S - CORRECT ANSWER Shine [Show Less]