C235 - Training and Development Final Prep Assessment (100 out of 100) Download To Score An AA social unit of people structured and managed to meet a need
... [Show More] or pursue collective goals:
Organization
Aligns human capital with organizational objectives and strategies:
Human Resource Management
Brainpower
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First training program for new hires:
Orientation
Tacit knowledge, education, and experience are all examples of:
Human capital
Model consisting of five steps used for training and development:
ADDIE model
Sustainable competitive advantage is built upon:
Intangible resources
Protects the authors of "original works" from others who would use their work unlawfully:
Copyright act 1976
A copyright holder has the right to authorize others to __________ the work public.
Reproduce
Distribute
Display
All of the above
All of the above
Which of the following is NOT a reason training and development has become a critical organizational activity?
Equal Employment Opportunity
Changing demographics
Globalization
Advances in technology
Equal Employment Opportunity
According to the stages of HR Competency, developing credibility and a reputation are both part of what stage?
Applying
Which of the following is the responsibility of line management and not the human resources department?
Provides feedback on the effectiveness of formal training efforts
True or False: Training is best done when it links training and learning goals to overall organizational goals and strategies.
True
The goal of needs assessment is to:
I: Determine whether a training need exists
II: Who it is that needs the training
III: Where in the organization the need exists
IV: Exactly what kind of training is needed
I, III, and IV
KSAs:
Knowledge, Skills, Abilities
What are the three levels of needs assessment?
Organizational, task, and person
Implies an investigation of system-wide components of an organization:
Organization analysis
Results in a detailed statement of the conditions under which a task is performed:
Task analysis
What is the focus of person analysis?
How well an employee demonstrates the KSAOs required for job performance
A learning objective should be a/an ________ objective.
Behavior
True or False: Practice is best done all together at a single time instead of spread out over a period of time.
False
Practice is generally most effective if distributed over a period of time rather than "massed" at a single time.
What can be the most powerful kind of feedback for learning?
Observation
What are the different learning styles?
I: Observational
II: Visual
III: Example
IV: Auditory
V: Kinesthetic
II, IV, and V
Kinesthetic learners:
May find it hard to sit still during traditional lectures
Concrete experience, reflective observation, abstract conceptualization, and active experimentation are all examples of:
Learning approaches
Adult learners:
Need to know "the why" for any training they are asked to undertake
Need to be self-directed in their learning
Bring extensive work-related experiences into the training which needs to be acknowledged
All of the above
All of the above
In order to be ready for training, trainees need high self-efficacy. In other words, trainees need:
To believe they are capable of learning the material
Training and development methods can be divided into three categories:
Information presentation, simulation, and on-the-job
Sensitivity training is an example of:
Information presentation training
Simulation training
On-the-job training
All of the above
Simulation training
Sensitivity training and T-groups are examples of simulation training.
What is currently the most common approach to training?
Classroom learning
A variation of e-learning:
Blended learning
A variation of e-learning that is increasing in popularity is known as "blended learning." Blended learning is a mix of online activities and lectures with some face-to-face instructor time.
During which step of the on-the-job training process do you make sure trainees know each point of the training?
Present the information
Is able to relate practical experiences, and conduct problem solving exercises:
Subject matter expert
Which of the following is NOT an example of new age training techniques?
Relaxation
Visualization
Hypnotism
Affirmation
Hypnotism
Learning in training that does not affect performance on the job is called:
Zero transfer
What are the two types of positive transfer?
Near and far
The two types of positive transfer are near transfer and far transfer. Near transfer happens when the program teaches specific concepts and procedures, while far transfer is when the program teaches general concepts and broad principles.
Traits, ability, and motivation are all considered:
Trainee characteristics
True or False: If a company is low in commitment and high in cynicism, it is not a good idea to implement a training program.
True
If a workplace as a whole is low in commitment and high in cynicism, it would be money well spent to invest in trying to solve these problems first before designing and implementing training that may well not transfer because of negative attitudes.
Self-regulation involves:
I: Goal setting
II: Self-monitoring
III: Self-reward
IV: Self-punishment
I, II, III, and IV
The opportunity for practice consists of all the following dimension EXCEPT:
Activity level
Job relevance
Task type
Breadth
Job relevance
Which of the following is NOT a level of criteria in training evaluation?
Learning
Behavior
Reaction
Application
Application
Which of the following is a level of criteria in training evaluation?
Results
Results are a criteria in training evaluation. Analysis, comprehension, and knowledge are levels in which learning occurs.
Reactions and learning measures are called _______ evaluations.
Internal
Which experimental design includes single-group pretest-postest?
Pre-experimental design
What is a training evaluation with a quasi-experimental design?
Time series
Quasi-experimental design includes time series and nonequivalent control group.
True or False: Evaluation should typically follow the most rigorous experimental design possible.
True
Which of the following is considered career planning?
Communicate development preferences to manager
Which of the following is considered career management?
Identify future organizational staffing needs
In career management, you have to identify future organizational staffing needs. In general, career management is a blanket term used to describe all efforts at planning, implementing, and monitoring employee career paths within an organization.
Which of the following is NOT a model of career development?
Late career
Organizational entry
Young career
Occupational preparation
Young career
Customer relations and employee and union relations are considered:
Organizational-level information
What is the third phase of the Adult Renewal Cycle?
Cocooning
Which of the following is an issue faced by those about to retire?
Self-management
Territoriality
Need to belong
All of the above
All of the above
What are the three phases in the performance management cycle?
Goals, feedback, and evaluate performance
Results of behavior that have been evaluated by an organization:
Performance
Which of the following affect motivation?
Self-efficacy
Feedback
Attitudes and values
All of the above
All of the above
Promotion and wage are both sub-goals of:
Evaluation
Evaluations can be aimed at the following:
I: Product
II: Process
III: Customer
IV: Person
I, II, and IV
What are the two types of performance measures?
Objective and subjective
What are employee rights?
Rights desired by employees regarding job security and their treatment
How are employee rights related to training and development?
Often, supervisors unjustifiably dismiss employees because they were not taught
Which of the following is NOT a guiding principle of discipline?
To make rules and consequences clear
To discipline the person
To be consistent when enforcing rules
To direct discipline toward what the employee has/has not done
To discipline the person
Which of the following correctly describes what non-punitive discipline is?
Focuses on respecting the employee's ability to recognize responsibility
Which of the following should NOT be done when creating a termination clause?
Employers should determine what requires protection
Include unfair clauses so that they are valid
Include clauses that benefit the employee and employer
Determine an appropriate period of notice
Include unfair clauses so that they are valid
___________ is/are involved in planning and budgeting for the organization, whereas ___________ establish/establishes the direction.
Management; leadership
According to the Hersey-Blanchard situational theory of leadership, if someone has low relationship/low task, they are in which quadrant?
Delegating
Which of the following are traits of a transactional leader?
Motivation
Which of the following is a trait of a transformational leader?
Charisma
The ability to understand the emotional makeup of others is what emotional intelligence?
Empathy
An ability to find common ground and build rapport:
Social skill
Inspires and motivates others and builds relationships are behaviors of:
Interpersonal skills
Which of the following is NOT a discipline necessary to become a learning organization?
Shared vision
Inspired leadership
Team learning
Mental models
Inspired leadership
What is an external factor to organizational development?
Customer changes
What is a con for using explicit and implicit coercion to overcome resistance to change?
Might leave people angry
Which of the following is a characteristic of a high-performance team?
Supportive communication
Rapid response
Creative talents
All of the above
All of the above
When were Baby Boomers born?
1946 to 1964
Many adults (1 in 5) lack:
Basic skills training [Show Less]