Which of the following is a reason that brainstorming requires
parties to suspend judgement until they feel that all possible
options have been
... [Show More] generated?
To find possible new ideas in options that may seem unfeasible but might be
modified to be effective
To help further clarify or reveal parties' interests
All of the answer choices are correct.
To focus attention, time, and energy on generating as many potential options
as possible
CONCEPT
Generating Options
2
"How do you see yourself fixing this problem?" is an example of
which type of question?
Leading question
Yes/no question
Short answer question
Open-ended question
CONCEPT
Asking Clarifying Questions
3
A(n) __________ is a conflict resolution technique used to explain how
and why another person's actions affect the speaker.
clarifying question
I-statement
you-statement
confirmation message
CONCEPT
I-Statements
4
During the conflict resolution process, thinking in integrative terms
rather than distributive terms will ensure that the parties focus on
__________ rather than __________.
opinions, positions
postions, interests
interests, positions
opinions, interests
CONCEPT
Conflict as Partnership
5
While a party's underlying values are always constant, which of the
following can be negotiated during the bargaining process?
Morals
Ethics
Beliefs
Actions
CONCEPT
When Interests Are Values
6
Joe is unhappy with some of the technological updates to the internal
employee management software. His coworkers have suggested some
improvements to the updates, but Joe wants to get rid of them all together.
Joe's boss takes Joe aside and says, "I understand that you don't like the
changes to the system, but we are going to try the team's suggestions and
see how that works."
The statement from Joe's boss is example of which of the following?
Fogging
Empathy/validation
Broken record
Problem statement
CONCEPT
Assertive Communication
7
Which of the following best describes why parties might choose to
formally write out a mediated agreement?
To force each other to obey the agreement
To double-check that all parties are satisfied with the solution
To ensure the most important needs have been prioritized
To ensure all parties' positions have been met [Show Less]