Tom and Bill have been fighting a lot over a project that their department has been
working on. At the company Christmas party, Tom spent some time
... [Show More] chatting with
another coworker named Mary. He told her that Bill has been impossible to work with,
mostly because he is just a lazy and unmotivated person who only got the job because
his father-in-law is a big client. Tom suggested to Mary that she should apply for a
transfer into his department, so that he would have someone he trusted and knew
would do a great job working with him.
Meanwhile, on the other side of the room, Bill was talking to Jared, a coworker within
their department. Bill was explaining that Tom is the reason the project is going so
poorly, as he is so competitive and arrogant that he bulldozes everyone into agreeing
with his ideas even if they aren't good. Bill said that although he has tried to slow Tom
down to consider their options, Tom just isn't willing to listen to anyone but himself. Bill
suggested to Jared that he should ask their boss if he could join in on the project, so Bill
would have someone else to work with who can slow Tom down.
Which stage of conflict are Bill and Tom in?
Post-conflict
Discomfort
Pre-conflict
Tension
CONCEPT
Tension
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2
Conflict is broadly broken down into which of the following three
stages?
Pre-conflict, conflict, post-conflict
Pre-conflict, misunderstanding, conflict
Conflict, crisis, post-conflict
Pre-conflict, crisis, conflict
CONCEPT
Pre-Conflict
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3
Franklin was involved in a long-standing conflict with his neighbors over the
condition of his house, which was very run-down. Although he had the
money to fix it, Franklin refused to do so. The conflict recently became very
intense, and a local reporter wrote a story about it.
During the interview with Franklin, the reporter asked how the conflict
affected Franklin.
“Well," Franklin replied, "it's hard having people not talk to me or complain
about me. But at least I'm finally getting some recognition in this community.
Nobody paid any attention to me before, and now I'm on the news!”
In Franklin's point of view, what is the advantage of this conflict?
Being talked about by his neighbors
Acting on values
Not spending money
Being interviewed
CONCEPT
Advantages and Disadvantages of Conflict
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4
Stages of conflict represent varying degrees of which of the
following?
Reconciliation
Advantages
Intensity
Anger
CONCEPT
Incident
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5
The collaborating conflict style places great emphasis on which of
the following?
Encouraging both parties to make compromises
Preventing negative outcomes
Allowing parties to vent their feelings
Keeping discussion focused on tangible solutions [Show Less]