Question 1
A country or region that has an attractive business climate for companies that want to go global has found an ____.
Answer
easy
... [Show More] access to growing markets
experienced marketplace metamorphosis
eliminated all political risks
a limited infrastructure
The purpose of pre-departure language and cross-cultural training is to ____.
Answer
cater to employees who require affective learning
increase job empathy
encourage job specialization
reduce the uncertainty for those becoming expatriates
avoid legal problems in the future
Question 3
What are the two types of political risk that affect companies conducting global business?
Answer
political uncertainty and policy uncertainty
policy uncertainty and expropriation potential
cultural strength and political risks
infrastructure dynamism and political uncertainty
nationalism and economic uncertainty
Question 4
A country or region that has an attractive business climate for companies that want to go global has ____.
Answer
a large population of unskilled workers
an effective but cost-efficient place to build an office or manufacturing site
a small youth population
natural boundaries
Question 5
____ are both examples of cooperative contracts.
Answer
Licensing and joint ventures
Franchising and licensing
Direct investment and indirect investment
Direct exporting and indirect exporting
Joint ventures and strategies alliances
Question 6
____ is the set of shared values and beliefs that affects the perceptions, decisions, and behavior of people from a particular country.
Answer
National mindset
National culture
Cultural nationalization
Cultural diversity
National diversity
Question 7
A(n) ____ is a direct tax on imported goods designed to make it more expensive to buy those goods, instituted in hopes of reducing the volume of those imported goods in a given country.
Answer
tariff
nontariff barrier
trade roadblock
boycott quota
import subsidy
Question 8
Several Arab countries boycott Coca-Cola products because the soft-drink company maintains product distributors in Israel. This boycott is an example of ____.
Answer
geocentrism
nationalism
nationalization
a trade barrier
acculturation
Question 9
As Malta got ready for its admittance into the European Union (EU), all taxes on the importation of goods manufactured in Malta were eliminated. Malta was preparing to become part of a(n) ____.
Answer
zone of ethnocentricity
regional trading zone
neutral trading area
international cartel
global market
Question 10
A multinational company that acts with ____ has offices, manufacturing plants, and distribution facilities in different countries all which run based on the same rules, guidelines, policies, and procedures.
Answer
policy certainty
global consistency
global adaptation
global certainty
regiocentrism
Question 11
Fran Wilson Creative Cosmetics is a medium-sized U.S. company that sells 1.5 million tubes of its lipstick annually in Japan. It has no physical presence within the country beyond the fact its products are sold there. Fran Wilson Creative Cosmetics uses ____ to reach the Japanese market.
Answer
franchising
direct investment
licensing
a strategic alliance
exporting
Question 12
In a multinational firm, managers at company headquarters typically prefer an emphasis on ____ because it simplifies decisions.
Answer
local consistency
local adaptation
global adaptation
global consistency
domestic adaptation
Question 13
____ occurs when a company sells domestically produced products to customers in foreign countries.
Answer
Direct foreign investment
Franchising
Licensing
Exporting
A joint venture
Question 14
Protectionism is the use of trade barriers to protect local companies and their workers from ____.
Answer
international unions
foreign competition
trademark infringements
patent violations
Question 15
The signing of the ____ created a regional trading zone in Europe.
Answer
Maastricht Treaty
Pact for Free Trade Agreement
Global Agreement for Transactional Trading (GATT)
South-East Asia Pact
Question 16
____ is characterized by simple, easy-to-learn steps; low variety; and high repetition.
Answer
Job consistency
Job specialization
Task reengineering
Standardization
Task homogeneity
Question 17
____ is a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact, and capable of self-determination.
Answer
Reciprocity
Motivational assertion
Eutonomy
Empowerment
Autonomy
Question 18
A manufacturer of acrylic and latex gloves sells to medical laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses ____ departmentalization.
Answer
matrix
product
customer
geographic
functional
Question 19
Job specialization can result in ____.
Answer
high job satisfaction
employee boredom
low employee turnover
complicated job designs
low absenteeism
Question 20
Of all types of departmentalization, ____ departmentalization requires the highest level of management skill for successful implementation.
Answer
geographic
customer
matrix
product
functional
Question 21
____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs.
Answer
Task significance
Task identity
Skill variety
Autonomy
Skill feedback
Question 22
____ involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible.
Answer
A job description
Staff functionality
Delegation of authority
Decentralization
An organization chart
Question 23
The Ryerson University Library is organized in a hierarchy with six unit heads reporting to a chief librarian. Within these units are fifteen librarians and forty-seven full-time library staff. One of the tools used in the organizational development of the library was to systematically move employees from one job to another to give them an opportunity to learn and use different skills. The Ryerson University Library used ____.
Answer
task aggregation
job specialization
job enlargement
employee specialization
job rotation
Question 24
Except for the core business activities that they can perform better, faster, and cheaper than others, ____ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.
Answer
modular organizations
hierarchical organizations
boundaryless organizations
organizational networks
virtual organizations
Question 25
____ is the collection of activities that transform inputs into outputs that customer’s value.
Answer
Reengineering
Functionalization
Organizational structure
Production positioning
Organizational process
Question 26
One of the key assumptions underlying the chain of command is ____, which means that workers should report to just one supervisor.
Answer
delegation of command
empowerment
synergistic authority
unity of command
centralization of authority
Question 27
When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and ____.
Answer
utility
synergy
reciprocity
accountability
empathy
Question 28
Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization.
Answer
matrix
product
customer
geographic
functional
Question 29
In terms of the chain of command, ____ authority is the right to command immediate subordinates, while ____ authority is the right to advise but not command others who are not subordinates.
Answer
departmental; functional
centralized; decentralized
functional; expert
internal; external
line; staff
Question 30
____ departmentalization is notorious for confusion and conflict between project managers in different areas of the organization.
Answer
Matrix
Functional
Customer
Product
Geographic [Show Less]