• Question 1
3 out of 3 points
Which of the following is a major concern of leaders (as opposed to managers)?
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• Question 2
3 out
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Which of the following traits refers to the extent to which leaders are truthful with others?
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• Question 3
3 out of 3 points
The two kinds of charismatic leaders are referred to as ____.
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• Question 4
3 out of 3 points
Which of the following is an example of a situational theory of leadership?
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• Question 5
3 out of 3 points
Research at three universities has confirmed that two basic leader behaviors, ____ and ____, are central to successful leadership.
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• Question 6
3 out of 3 points
____ generates awareness and acceptance of a group's purpose and mission and gets employees to see beyond their own needs and self-interest for the good of the group.
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• Question 7
3 out of 3 points
Which of the following traits refers to the tendency of leaders to remain even-tempered and consistent in their outlook and the way they treat others even when things go wrong?
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• Question 8
3 out of 3 points
Which of the following is another term for considerate leadership behavior?
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• Question 9
3 out of 3 points
The founder and CEO of a medical products distributor, establishes ambitious goals for his employees and is confident that they will be able to achieve these goals. In terms of the path-goal theory, this founder and CEO is exhibiting a(n) ____ type of leadership.
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• Question 10
Which of the following is NOT one of the four leadership styles identified in the path-goal theory of leadership?
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• Question 11
3 out of 3 points
____ refers to the behavioral tendencies and personal characteristics of leaders that create an exceptionally strong relationship between them and their followers.
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• Question 12
3 out of 3 points
____is the process of influencing others to achieve group or organizational goals.
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• Question 13
3 out of 3 points
In Fiedler's contingency theory, the term ____ refers to the degree to which leaders are able to hire, fire, reward, and punish workers.
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• Question 14
3 out of 3 points
Oftentimes when an individual is running for a local political office, he or she makes lots of promises. When the individual wins the election and assumes office, he or she is often unable to carry through on political promises, an inability which leads to a perceived problem with ____.
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• Question 15
3 out of 3 points
____ is the ability to anticipate, envision, maintain flexibility, think strategically, and work with others to initiate change that will create a positive future for the organization.
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• Question 16
3 out of 3 points
In the model of the communication process presented in the text, ____ occurs when a message is put into a written, verbal, or symbolic form that can be recognized and understood by the receiver.
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• Question 17
3 out of 3 points
The first thing that managers need to recognize when communicating feedback one-on-one to employees is that feedback can be ____.
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• Question 18
3 out of 3 points
In empathetic listening, ____ is important because it demonstrates that you understand the speaker's emotions.
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• Question 19
3 out of 3 points
____ is the tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failures to others or the environment (external causes).
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• Question 20
3 out of 3 points
One of Canada's largest financial service providers, wanted to develop a customer-focused sales and service culture, top management developed the main messages, which were consistently communicated to all levels of employees throughout the organization. This is an example of a(n) ____ communication channel.
Answer
• Question 21
3 out of 3 points
Hot Topic is a fast-growing clothing chain targeted to the alternative teen demographic. The owner and founder daily consults with her employees for suggestions on what the stores should carry. An employee suggested that the stores should carry a certain type of soda. The employee’s suggestion was an example of ____ communication.
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• Question 22
3 out of 3 points
In the perceptual process, ____ is the process of noticing or becoming aware of particular stimuli.
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• Question 23
3 out of 3 points
A manager, hired to make the company profitable, made sweeping changes in the company. This manager was guilty of belittling the efforts of his managers and making them feel incompetent. In other words, he engaged in ____.
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• Question 24
3 out of 3 points
When the CEO of a large corporation explained to their unionized employees why the company had to reduce healthcare coverage for its employees, he was engaged in ____ communication.
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• Question 25
3 out of 3 points
Kinesics and paralanguage are two kinds of ____.
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• Question 26
3 out of 3 points
The steps in the perceptual process in order are ____.
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• Question 27
3 out of 3 points
When one of Canada's largest financial service providers wanted to develop a customer-focused sales and service culture, an executive team developed the plan through the use of ____ communication.
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• Question 28
3 out of 3 points
____ is feedback that is disapproving without any intention of being helpful and almost always causes a negative or defensive reaction in the recipient.
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• Question 29
3 out of 3 points
In nonverbal communication, ____ is the pitch, rate, tone, volume, and speaking pattern (i.e., use of silences, pauses, or hesitations) of one's voice.
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• Question 30
3 out of 3 points
____ is communication with someone about non-job-related issues that may be affecting or interfering with the person's performance.
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