Status Completed
Attempt Score 84 out of 90 points
CHAPTER 2
A systems view of management allows managers to ____.
Answer
deal
... [Show More] with the complex environment in which their companies operate
manage employee attendance
communicate efficiently
store and retrieve all types of information
eliminate production bottlenecks
Mary Parker Follett believed managers typically deal with conflict in one of three ways:____.
Answer
domination, compromise, and integration
accommodation, mediation, and coercion
coercion, mediation, and integration
administration, coercion, and negotiation
facilitation, mediation, and coercion
The ____ approach to management focuses on the psychological and social aspects of work.
Answer
employee
human relations
reinforcement theory
systems
operations
Frank and Lillian Gilbreth are important to management because they ____.
Answer
used motion studies to eliminate unnecessary or repetitive motions from the work process
proved the effectiveness of nonfinancial motivators in convincing workers to strive for organizational goals
realized how the principles of sociology applied to worker performance
viewed the organization as a system that influenced its environment and that was influenced by its environment
identified the four functions managers perform
Henri Fayol is responsible for developing ____.
Answer
bureaucratic management
administrative management
operations management
contingency management
human relations management
According to human relations management ____.
Answer
success follows from strict adherence to the chain of command principle
effective managers must be able to perform all four managerial functions simultaneously
success depends on treating workers well
efficiency equals organizational success
people are simply extensions of the machines they operate
Which of the following management theorists helped develop human relations management?
Answer
Max Weber
Mary Parker Follett
Henri Fayol
Frederick Taylor
Henry Gantt
According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference. A zone of indifference means ____.
Answer
needs to be monitored to make sure it does not grow
can create apathy
requires few resources
derives from the concept of personal space
appears when the acceptance of managerial authority is automatic
Nearly all organizations that interact with their environments and depend on them for survival are viewed as ____.
Answer
covert systems
open systems
synergistic subsystems
closed systems
entropic subsystems
According to Henri Fayol’s fourteen principles of management, ____ requires that each employee should report to and receive orders from just one boss.
Answer
unity of direction
centralization
vertical authority
span of management
unity of command
Which management theorist provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance?
Answer
Elton Mayo
Chester Barnard
Henri Fayol
Max Weber
Frederick Taylor
According to Mary Parker Follett, ____ is an approach for dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party’s desires and objectives.
Answer
resolution
integration
domination
coercion
negotiation
The goal of scientific management is to____.
Answer
make sure workers did not consider their work boring or repetitive
decreased wages for individual workers
eliminate conflict between workers and management
find the one best way to perform each task
find different ways to motivate workers
The Hawthorne Studies showed how ____ can influence work group performance, for better or worse.
Answer
organizational codes of ethics
group cohesiveness
realistic work quotas
important work
merit-based promotion
____ is best known for developing the five functions of managers and the fourteen principles of management.
Answer
Henri Fayol
Max Weber
Frank Gilbreth
Elton Mayo
Mary Parker Follett
CHAPTER 3
Typically the most important factor in the relationship between companies and their suppliers is ____.
Answer
how dependent they are on each other
how much they know about each other
how compatible their organizational cultures are
the type of product being manufactured
Over the past 20 years, which of the following is an industry that has experienced both the stable and dynamic environments predicted by punctuated equilibrium theory?
Answer
the airline industry
the baking industry
the video game industry
the breakfast cereal industry
the landscaping industry
Which of the following is a component of Coca-Cola's specific environment and will directly influence how it does business?
Answer
Pepsi-Cola
laws concerning sanitation
inflation
the increased popularity of energy drinks
the development of vending machines that accept debit cards
Organizations use behavioral addition, behavioral substitution, and ____ to change their organizational culture.
Answer
media advocacy
visible artifacts
psychological counseling
affective stores
incremental valences
After an organization's founders are gone, the organization can use ____ to sustain its organizational culture.
Answer
industry associations
organizational heroes
organizational structure
organizational maps
reciprocal formalization
A high degree of buyer or seller dependence can lead to ____ in which one party benefits at the expense of the other.
Answer
relationship behavior
transactional behavior
behavioral monogamy
relational monopoly
opportunistic behavior
Technology is the ____ used to transform inputs (raw materials, information, etc.) into outputs (products or services).
Answer
knowledge, tools, and techniques
knowledge and machinery
plans and machinery
tools and techniques
strategy and tactics
Companies doing a competitive analysis typically err by ____.
Answer
doing an incomplete job of identifying competitors
overestimating their competition
ignoring proactive monitoring
relying on competitive intelligence
Which of the following companies is most likely operating in a dynamic environment?
Answer
a video game manufacturer
a bakery
a brewery, winery, or distillery in the liquor industry
a manufacturer of pet food
a cereal manufacturer
The first step managers use to make sense of their changing environments is ____.
Answer
environmental scanning
perceptual re-engagement
modifying budgets
downsizing
benchmarking
The ____ consists of the economy and the technological, socio-cultural, and political/legal trends that indirectly affect all organizations.
Answer
economic environment
specific environment
general environment
indirect environment
direct environment
What are the two types of external organizational environments?
Answer
general and the specific
public and private
global and the national
organizational and the interpersonal
market-specific and the product-specific
A fast-food restaurant chain is famous for its small, square hamburgers. Which of the following would be an industry regulation component of its specific environment?
Answer
an increase in the prime lending rate
local health inspectors
class-action suits against all fast-food restaurants
inflation
The term ____ refers to the events and trends inside an organization that affect management, employees, and the organizational culture.
Answer
managerial environment
internal environment
industry environment
general environment
organizational structure
____ is a primary source of organizational culture.
Answer
The company's founder
The organization's competitive strategy
The industry in which the organization operates
Suppliers
Customers [Show Less]