Admin Certification 2023/ 2024 Test| Questions and Verified Answers| 100% Correct| Graded A
QUESTION
A case has been changed by a task from a
... [Show More] workflow rule, who is the last owner listed on the record?
a) The person who owned the record before the rule was triggered
b) The person who made the workflow rule
Answer:
A
QUESTION
Identify the true Statements about workflow approval process? Choose 3 answers:
a) When a record is submitted for approval, the Administrator can edit the record
b) You can forward an email approval request to another email address
c) The approvers delegate can also approve a request
d) Approvers can view an approval request from their homepage
e) Approvers can only access an approval page from the application
Answer:
A,C,D
QUESTION
AW computing has a discount workflow that requires approval from the Sales Director when the Discount is over 15 percent and from the VP of Global Sales, if the discount is over 30%. The Sales Rep has created a discount for 10% on a new opportunity. What happens when the Sales Rep submits the request for approval?
a) Discount will be automatically approved
b) Request will be sent to the Sales Director for approval
c) Request will be sent to both the Sales Director and VP of Global Sales for approval
d) Request will be sent to VP of Global Sales for approval
Answer:
A
QUESTION
What action is possible with a workflow task? Choose 2 answers:
a) A task can be reused in multiple workflow rules
b) A task can be tracked in the activity history
c) A single task can be assigned to multiple users
d) A task can be assigned to a Chatter Free user
Answer:
A,B
QUESTION
Which functionality is available when customizing tasks? Choose 2 answers:
a) Record types can be created for tasks
b) Validation rules can be created for tasks
c) Recurring tasks can be assigned to more than one user
d) Rollup summary fields can be created for tasks
Answer:
A,B
QUESTION
Which item can trigger workflow rules? Choose 2 answers:
a) Chatter Posts
b) Custom Objects
c) User Records
d) Campaign Members
Answer:
B,D
QUESTION
Time-dependent workflow will not work with which type of workflow evaluation criteria
a) Only when a record is edited
b) Every time a record is created or edited
c) Every kind of workflow evaluation criteria
d) When a record is edited and didn't previously meet the rule criteria
Answer:
B
QUESTION
A workflow rule contains an action that sends a task to a role called Global Sales Managers, which includes multiple users. When the workflow rule is triggered, to whom will the task be assigned?
a) All users in the Global Sales Managers role
b) The owner of the record that triggered the workflow rule
c) A single user in the Global Sales Managers role
d) The default workflow user
Answer:
B
QUESTION
The marketing team at Universal containers is responsible for creating new leads and distributing them to different regional sales groups for qualification. How can a system administrator automate this process?
a) Create a queue for each regional group and a validation rule to enforce that the leads are assigned to correct group
b) Create a queue for the marketing team and a workflow alert to notify the team each time a lead is assigned to the queue
c) Create a default sales team for each regional group and a lead assignment rule to route leads to the default sales team
d) Create a queue for each regional group and a lead assignment rule to route leads to the queues
Answer:
D
QUESTION
A marketing manager needs to review summary metrics across a set of related campaigns. How can this be accomplished?
a) Create a campaign hierarchy and include the related campaigns
b) Build a lead source report to summarize the campaign metrics
c) Create a cross object formula field to calculate summary metrics
d) Establish the campaign influence between related campaigns
Answer:
C
QUESTION
What is the best way to import leads and avoid duplicates?
a) Data loader
b) Import wizard
Answer:
B
QUESTION
While converting leads which of these is auto updated? Choose 2 answers:
a) Existing account record
b) Existing contact record
c) Existing opportunity record
d) Existing custom object record
Answer:
A,B
QUESTION
When converting leads the opportunity is auto linked to what object?
a) Account
b) Campaign
c) Case
d) Lead
Answer:
A
QUESTION
When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competi [Show Less]