Which of the following statements regarding an impasse is true?
A few interests out of many may reach an impasse.
Some believe there is no
... [Show More] such thing as an impasse.
All of the answer choices are correct.
An entire conflict may reach an impasse.
CONCEPT
Impasses
2
Which of the following interest types is considered non-negotiable in conflict resolution?
An interest that is a value tied to a person’s sense of self
An interest that requires the other party to make too much effort
An interest that is very specific regarding what is needed or wanted
An interest that is not disclosed at the beginning of a mediation
CONCEPT
When Interests Are Values
3
A(n) __________ is a conflict resolution technique used to explain how and why another person's
actions affect the speaker.
clarifying question
I-statement
you-statement
confirmation message
CONCEPT
I-Statements
4
As a mediator between Amy and Kris, two sisters who were at very hostile odds over the care of their ill
mother, Todd explained the mediation process, its objectives, and some basic ground rules. "Do either of
you have any additional ground rules to propose or any concerns, questions, or thoughts about the
process?" he asked.
Amy said, “Why are you asking us? Aren’t you in charge here?”
Which of the following would be the most accurate answer for Todd to give Amy?
“I direct the process, but you and Kris can tell me what kinds of rules or procedures you need to be most
comfortable and effective in the mediation.”
“You’re confusing mediation with arbitration.”
“I’m just here as a referee to make sure you don’t hurt each other.“
“I’m trying to make sure the two of you work together from the start.”
CONCEPT
Ownership of the Resolution Process
5
Abe's boss reprimanded him for being late several times when making deliveries on his new truck route.
Abe told him, "I want to be on time - it's no fun having angry customers - but this new route is
complicated. You can get me a GPS, someone to ride along and navigate, or give me fewer deliveries until I
know my way around better, but you have to do something to compensate for my being unfamiliar with
the area. It slows me down."
Which of Abe's statements represents an interest?
"Give me fewer deliveries."
"I want to be on time."
"Get me a GPS."
"Get me someone to ride along and navigate."
CONCEPT
Understanding the Distinction Between Positions and Interests
6
Which of the following approaches focuses on finding a solution that most closely aligns with
each party's interests?
Win-win thinking
Zero-sum thinking
Positional bargaining
Distributive bargaining
CONCEPT
Zero-sum vs. Win-Win Thinking
7
Which of the following is part of the brainstorming process?
Generating as many options as possible
Suspending judgement until as many options as possible are generated
All of the answer choices are correct.
Creating new options based on those already proposed
CONCEPT
Generating Options
8
Which of the following would be a reason for a mediator to hold a private meeting with a
party?
To tell a party that [Show Less]