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PHR question with complete solution 2023 updated
Gap analysis - correct answer Compares the objective to the current situation and results in a list of people, actions, or items needed to attain the objec... [Show More] tive described in step one Steps of needs assessment and analysis - correct answer Step one - describe the objective. Step two - define the current situation. Step three - conduct a gap analysis. Step four - set priorities. Step five - investigate and develop options. Step six - evaluate options, and determine budget impact. Step seven - recommend solutions. RFP - correct answer A clear understanding of the product or service to be provided, along with clearly defined expectations for quality and service levels Key considerations in documenting performance concerns - correct answer 1) timeliness 2) creating and maintaining written documentation for disciplinary action taken as appropriate and warranted based on the seriousness of the performance issue Andragogy - correct answer The study of how adults learn. Today it has come to mean education in which the learner participates in decisions about what will be taught and how it will be delivered Project lifecycle - correct answer Initiation, planning, executing, controlling, closing Cultural competence - correct answer Ability of a diverse group of people to achieve organizational aims, and a measure of a company's ability to work with individuals from multiple walks of life Diversity initiative - correct answer Seeks to increase the diversity of the workforce or to increase the effectiveness of an already diverse workforce Intrapersonal intelligence - correct answer Refers to self-knowledge or how well individuals know themselves Interpersonal intelligence - correct answer Refers to emotional intelligence and social aptitude Emotional intelligence - correct answer Characterized by individuals who are aware of their emotions and are able to control how they react to them First step in pretty much every project? - correct answer Conduct a needs analysis Employee self - service (ESS) - correct answer Allows employees to access their own records through some type of automated system Hiring management systems (HMSs) - correct answer Uses technology to carry the employer brand throughout the application process. It integrates with corporate recruiting websites to simplify the candidates experience by moving data directly from candidate input to the database Applicant tracking system (ATS) - correct answer An automated message for keeping track of job applicants from the time they first applied to an organization to the point when the position is filled Learning management system (LMS) - correct answer Streamlines the administration of employee training programs. Components included depend on organization size in the complexity of training needs Learning and performance management systems (LPMSs) - correct answer Incorporate functions for managing performance and that track individual rewards. Improves a manager's ability to assess performance and assign training Learning content management systems (LCMSs) - correct answer Used by organizations that develop their own content. Creates, delivers, and modifies course content. Primary research - correct answer Original, meaning that the researcher has performed the research Secondary research - correct answer Based on information that has been collected or reported by others such as books or articles by primary researchers, industry standards, or analysis of trends in an organization. Scientific method - correct answer A very formal method of primary research. Process is very similar to the way in which business problems or analyze prior to making decisions Data Collection and analyzing HR problems - correct answer Personnel records, observations, interviews, focus groups, questionnaires. Quantitative analysis - correct answer Based on mathematical models for measuring historical data. Correlation - correct answer A quantitative analysis. Measures two variables to determine whether there is a relationship between them. Correlation coefficient - correct answer Describes the relationship between two variables and is stated as a number between -1 and +1 Qualitative analysis - correct answer Tools that are subjective a valuations of general observations and information and include various types of judgment of forecasts Delphi technique - correct answer Obtains input from a group of individuals who provide their expertise in succeeding rounds of questions about an issue or problem Nominal group technique - correct answer A structured meeting format designed to elicit participation from all members of the group in order to arrive at the best possible solution to the problem at hand. This process requires a facilitator Metrics and measuring results - correct answer The most important factor to consider in determining which metrics to use in a specific organization is to measure what is relevant and meaningful to management and what will add value to the decision - making process [Show Less]
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pHR Certification Prep - Talent Planning and Acquisition Practice Questions 2023
_________ Describes the situation when policies or practices affect one specific group of individuals. A. Nepotism B. Artificial Recruitment Barrier C... [Show More] . Disparate Impact D. Recruitment - correct answer C. Disparate Impact Which of the following relationships would be a potential violation of a standard nepotism policy? (Select all answers that apply) A. Sibling B. Neighbor C. Spouse D. Parent - correct answer A. Sibling C. Spouse D. Parent Which of the following statements accurately describes sourcing methods in a recruitment process? (Select all answers that apply) A. Sourcing Methods should ensure that recruitments are fair and equitable B. Employee referral programs are an excellent way to source candidates and engage current employees in the recruitment process C. Job Boards and social media platforms are the only method to fully engage potential applicants D. Sourcing methods should afford all qualified candidates the same opportunity for consideration. - correct answer A.Sourcing Methods should ensure that recruitments are fair and equitable B. Employee referral programs are an excellent way to source candidates and engage current employees in the recruitment process D. Sourcing methods should afford all qualified candidates the same opportunity for consideration. Drop and drag the talent acquisition lifecycle steps in the appropriate order: A. Assess candidates with tests or interviews B. Source Candidates and assess the talent pool C. Offer employment and orient new employee D. Conduct Further Screening E. Determine the Hiring Needs of the department - correct answer 1. E. Determine the Hiring Needs of the department 2. B. Source Candidates and assess the talent pool 3. D. Conduct Further Screening 4. A. Assess candidates with tests or interviews 5. C. Offer employment and orient new employee __________ prohibits discrimination in employment based on race, color, sex, religion, national origin, age, disability, pregnancy, or genetic information. A. Genetic Information Nondiscrimination Act (GINA) B. Age Discrimination in Employment Act (ADEA) C. Title VII of 1964 D. Pregnancy Disability Act (PDA) E. Americans with Disabilities Act (ADA) - correct answer C. Title VII of 1964 Match the workforce planning process with its focus: A. Forecasting B. Critical Skills Gap Analysis C. Recruitment D. Onboarding E. Succession Planning 1. Orient a new employee to the organization. 2. Determine the positions to be filled and how to fill them. 3. Fill an open position 4. Identify required critical positions and assess internal talent pools. 5. Define and refine personnel needs - correct answer 1. D 2. A 3. C 4. E 5. B Which of the following statements about the current market situation is true? (Select all answers that apply) A. The employment market will constantly evolve and change B. Generational differences should not be a consideration that is taken into account. C. Incentives may be necessary to attract potential candidates into new fields. D. When recruiting, it is important to focus solely on the region and market that the organization is located - correct answer A and C Drag and Drop the short term solutions to match them with the appropriate circumstance, either employee surplus or employee shortage. a. Offering additional overtime opportunities b. Offering vacation buybacks or leave buybacks c. Freezing hiring activity and managing headcount through attrition d. Transferring work out of the department [Show Less]
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PHR Certification Exam Prep fully solved 2023
A manager approves a training course on the condition that it includes some way of ensuring that the training reinforces critical learning objectives. Whic... [Show More] h strategy should an HR manager employ to best meet the manager's needs? >Conducting a pilot program for a limited group >Revising content to meet the manager's demands >Researching similar programs in other companies >Surveying all participants before and after each class - correct answer Conducting a pilot program for a limited group A pilot allows for a test run of the program with selected members of the target audience in a controlled environment. Participants and other key stakeholders have the opportunity to evaluate the program's effectiveness and identify specific changes that will strengthen the program. After the pilot, the program is revised and released for mass delivery. An exit interview assessment finds that the primary reason employees leave is for better total rewards offered at other organizations. Which is the best action HR should take to gather information on competitive total rewards packages to potentially offer its employees? >Participate in an external remuneration survey to assess the competitiveness of the organization's current offerings. >Send an internally developed survey to local competitors asking what total rewards they offer. >Conduct a focus group session for management input on the effectiveness of total rewards. >Survey employees to identify what total rewards the company should offer to them. - correct answer Participate in an external remuneration survey to assess the competitiveness of the organization's current offerings. Using an external remuneration survey to collect information draws on extensive databases of incumbents and industry benchmarks. These benchmarks can be used to assess competitiveness. What is the ultimate function of executive management? >To be responsible for all core business functions and their effect on the organization's performance >To implement strategy through planning and directing initiatives at all levels in each function >To serve as the primary interface with the organization's stakeholders, from investors and regulators to customers and communities >To lead the organization through a shared vision and the values they model in all interactions - correct answer To be responsible for all core business functions and their effect on the organization's performance Executive management is primarily responsible for using the organization's resources to improve its value. This means creating strategies that align with external and internal environments and working with each business function to maximize a return on resources allocated to that function. Core business functions create and implement their own strategies in alignment with the organization's strategy. Executive management may be the primary interface with investors, but the administrative functions, such as public relations and government relations, interface with those groups. Leading a vision is critical to achieving a strategy and is in that sense a secondary responsibility of executive management. What legal principle is followed by national policies requiring affirmative action to prevent discrimination? >Reservation >Equal opportunity >Workforce nationalization >Positive action - correct answer Reservation The principle of reservation, where laws mandate a percentage quota or other special considerations for specified minority groups or ethnic communities, is often based on the concept that historic national discrimination against a given minority requires counterbalancing favorable affirmative action. Which activity best illustrates HR's strategic role in managing organizational risk? >HR conducts a workshop with other functions to identify potential upside and downside risks under the workforce management plan. >HR interfaces with the organization's insurer to determine what level of insurance is required throughout the organization. >HR analyzes past accident reports to detect common patterns and design appropriate supervisor and employee training. >HR conducts regular health and safety reviews and administers documentation required by regulatory agencies. - correct answer HR conducts a workshop with other functions to identify potential upside and downside risks under the workforce management plan. HR's strategic role recognizes the potential for upside (opportunity) and downside (threat) aspects of risk and approaches the task of identifying and planning for threats and opportunities in an enterprise manner, involving internal HR customers. Focusing on past health and safety issues is reactive and narrow in focus. HR cannot speak alone for the best way to manage risk in the organization. How has the sustainability movement changed organizations' relations with their stakeholders? > A broader range of stakeholders is now considered, allowing for a more active role in shaping policies and goals. - correct answer Sustainability has expanded both who the significant stakeholders are and how the organization interacts with them. Instead of just those with a direct financial stake in the organization, stakeholders now also include those affecting or affected by an organization's social and environmental value. Sustainability also expands the ways in which the organization interacts with its stakeholders, who now play a more active role in helping it define and implement everything from individual projects to larger corporate social responsibility strategy and goals. Which court case established the criteria for disparate impact? What did each of the other court cases establish? >National Federation of Independent Business v. Sebelius >Phillips v. Martin Marietta Corp. >Griggs v. Duke Power >Ledbetter v. Goodyear Tire and Rubber Company - correct answer Griggs v. Duke Power recognized disparate impact and established that it is not necessarily enough to show a lack of discriminatory intent. Phillips v. Martin Marietta Corp. applied the sex discrimination provisions of Title VII to employment decisions. Ledbetter v. Goodyear Tire and Rubber Company involved sex discrimination in pay under Title VII. National Federation of Independent Business v. Sebelius considered two key PPACA (Patient Protection and Affordable Care Act) provisions. National Federation of Independent Business v. Sebelius: >U.S. Supreme Court ruling that Patient Protection and Affordable Care Act requirement that individuals purchase health insurance was constitutional but requirement that states expand Medicaid was not. Nominal group technique (NGT) - correct answer Technique in which participants each suggest ideas through a series of rounds and then discuss the items, eliminate redundancies and irrelevancies, and agree on the importance of the remaining items. National Labor Relations Act (NLRA) - correct answer U.S. act that protected and encouraged the growth of the union movement; established workers' rights to organize and bargain collectively with employers. NLRB v. Weingarten - correct answer Landmark 1975 U.S. labor relations case that dealt with the right of a unionized employee to have another person present during certain investigatory interviews. Which is the difference between a strategic alliance and a joint venture? Strategic alliances do not involve equity; joint ventures require that both partners contribute equity. - correct answer A strategic alliance is a formal agreement between two or more companies to collaborate and contribute resources but not equity. Strategic alliances create synergy based on the partners' strengths and technical capabilities. A joint venture is an agreement between two or more parties to create a new economic entity. Both partners contribute equity and share in revenues, expenses, and control. Conciliation - correct answer Method of nonbinding dispute resolution by which a neutral third party tries to help disputing parties reach a mutually agreeable decision; also called mediation. Consolidated Omnibus Budget Reconciliation Act (COBRA) - correct answer U.S. act that provides individuals and dependents who may lose health-care coverage with opportunity to pay to continue coverage. Compa-ratio - correct answer Pay rate divided by the midpoint of the pay range. Common Law - correct answer Legal system in which each case is considered in terms of how it relates to legal decisions that have already been made; evolves through judicial decisions over time. (USA) Collective Bargaining - correct answer Process by which management and union representatives negotiate the employment conditions for a particular bargaining unit for a designated period of time. Codetermination - correct answer Form of corporate governance that requires a typical management board and a supervisory board and that allows management and employees to participate in strategic decision making. Civil Rights Act of 1991 - correct answer U.S. act that expands the possible damage awards available to victims of intentional discrimination to include compensatory and punitive damages; gives plaintiffs in cases of alleged discrimination the right to a jury trial. Civil Rights Act of 1964 - correct answer First comprehensive U.S. law making it unlawful to discriminate on the basis of race, color, religion, sex, or national origin. Civil Law - correct answer Legal system based on written codes (laws, rules, or regulations). Career management vs. Career planning - correct answer Career Management: (Org level) >Preparing, implementing, and monitoring employees' career paths, with a primary focus on the goals and needs of the organization. Career Planning: (Individual level) Actions and activities that individuals perform in order to give direction to their work lives. Which example illustrates strategic drift? >Front-line managers continue to perpetuate old ways of doing things and fail to address changing external forces. >Strategic focus changes in an evolving and organic process when a new strategic planning cycle begins. >Leaders slowly evolve the organization's mission and values to remain more competitive in targeted markets. >Because effects are not measured and corrected, strategies eventually lead organizations toward poor performance practices. - correct answer >Front-line managers continue to perpetuate old ways of doing things and fail to address changing external forces. Strategic drift occurs when an organization fails to recognize and respond to changes in its environment that necessitate strategic change. A new HR manager is eager to win support for her idea for a new employee benefit. Which type of colleague would be a good ally in this situation? >Veteran HR manager familiar with how decisions are made and with connections in other areas >HR manager known for a number of successful initiatives and marked for promotion >Head of HR, who is also new and wants to make a strong impression on senior leadership >HR staff member who is expert in the organization's benefits program - correct answer >Veteran HR manager familiar with how decisions are made and with connections in other areas The best ally in this situation is the veteran manager who can educate the new professional on organizational politics, preferences, and decision-making styles. The head of HR and the up-and-coming HR manager may be unreliable allies because of their own goals. The expert may be invested in the status quo of the benefits program. An HR manager observes that a staff member spends considerable time following up on compliance questions from line managers and supervisors. How should the manager respond? >Provide positive feedback to motivate this type of behavior. [Show Less]
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PHR/SPHR Exam Questions and answers 2023
An executive identifies some areas that must be changed in his functional area. He follows Lewin's model and makes a list of what must be done in order to ... [Show More] change. Please mark th epoint which is not consistent with Lewin's theory of change. - correct answer A. He plans to help people let go of restricting and standard beliefs within the organization. B. He begins the change process by holding training sessions. C. He makes annual accounts for the next quarter. D. He plans to make the new change become the new standard in th organization. A manager want to introduce new changes in his organization, However he experiences a lot of resistance to the proposed changes. Which of the following alternatives is NOT a good solution for overcoming the resistance? - correct answer A. He uses force by power B. He offers reward for change C. He educates about the merits of change D. He takes his employee for dinner and bribes him Which of the following is permitted under the ADA? - correct answer A. An employee with a speech impediment is not allowed to participate in a public speaking course offered by the employer. B. An employer does not hire an applicant with frequent grand mal epileptic seizures to work on hazardous equipment. C. An employer does not hire a blind applicant due to the expense of supplying manuals written in Braille. D. An employer does not modify the work schedule of a paraplegic to allow adequate time to travel to the office. [Show Less]
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PHR Exam questions & answers 2023 update
Mission statement - correct answer A mission statement is only intended to define the board commission and organization is attempting to carry out on a dai... [Show More] ly basis. A vision statement is intended to define the specific goal an organization hopes to achieve in the future. A mission statement is a declaration of the reason an organization exists. This is important in determining standards, values, strategies, and other organizational aspects and services as in a guideline for establishing the process is to achieve goals. Vision statement is the declaration of the girls the organization wishes to achieve at some future point, which is important in designing and implementing the strategies necessary to meet these goals. Goals - correct answer There are variety of ways to ensure specific goals are well defined, valid and useful. The most effective way is to use the acronym smart: Specific, measurable, achievable, relevant, and time related. Valid goals should be specific and well-defined. A valid goal should also have a specific deadline to ensure it is completed efficiently and can be compared accurately with other goals. Accounting and financial business metrics - correct answer Three of The most common account business metrics our cash flow, return on investment, and return on the quality. Cash flow refers to the amount of money taken him compared to the amount of money spent during the given.. Return on investment is the amount of money earned from investments compared to how much money we spent to make that investment, who is the ratio between Profits and losses. Would turn on equality is the amount of money made compared to the average investment of each shareholder. Marketing and sales metrics - correct answer Three of the most common sales and marketing businesses metrics are the number of customers/orders for the period, the average amount received for each order, in the gross profit margin. The number of customers/orders is the exact or estimated count of the numbers of people purchasing products from the company or the number of orders the company has received during specific period of time. The gross profit margin is the total revenue for a certain period of time minus the cost of sales for that particular period Divided by the total revenue for that period. Operations and business development metrics - correct answer Opportunity success rate, and the Innovacion great. The number of activities is an exact or estimated count of how many tasks that organization is attempting to do at one time. The opportunities to excess rate is the number of opportunities taken advantage of divided by the total number of opportunities available. The Innovacion rate is the gross revenue from new ideas, products, and services divided by the gross revenue. Information and technology metrics - correct answer Three of the most common information technology metrics an organization might use are the number up online orders, the availability of information resources, and the number of views per page/listings. The number of online orders is a count of how many orders have been placed for customers using the companies website. The availability of information resources is the percent of time the company services, websites, emails, and other technological resources are accessible at a time those resources are needed. The number of views per page/listing is a count of how many times customers have looked at a particular webpage or online product. General business and economic environment metrics - correct answer Three of the most common metrics related to general business and economic environment and organization might use are the current number of corporations and the average number of new corporations entering the market per year, the organizations current market share, and the average income of customers and a target market. The current number of competitors is the number of other businesses with in the same market the average number of new competitors is the average number of businesses entering the same market during the year the average income of customers in a target market is the amount an average customer would normally earn in a given year. Sources of information - correct answer The three most common sources an organization might use to find information about common industry practices, industry developments, and technological developments are newspapers, magazines, and websites. Large newspapers that focus primarily on business will often Publish articles that detail major changes occurring in each industry as well as articles detailing further technologies. There are a variety of sources that an organization might use to find information about the current labor pool including newspaper, magazine, industry websites, and other similar print and online publications. There are variety of sources and organization might use to find the information about upcoming legalization in new regulations that might affect the particular industry that the organization is a part of, but three most common sources are newspapers, magazines, and websites. Virtually every newspaper covers information related to upcoming changes to federal and state laws while similar city newspapers can be a good way for organizations to find out about changes to laws and ordinances passed by local government. Legislative Process - correct answer The process of passing new federal law begins with the bill being introduced by the Senate or the house of representatives. If the bill reaches the entire floor of the house or senate, or if the bill should be ignored. If the bill is passed in the Senate, then it is sent to the house to be considered in the same way, and vice versa. After both the House and the Senate have a proved a bill, the bill is sent to the president to be signed into a law, detailed, or turn to Congress. It will become a law automatically if it is ignored for 10 days while congress is in succession. Or die automatically if it is ignored until after Congress is in succession. Functions of management - correct answer The five basic functions only associated with management are planning, organizing, coordinating, directing, and controlling. Planning refers to the process of actually determining what organization is attempting to achieve and how the organization is going to achieve that goal. Organizing refers to the process of obtaining and allocating human resources, financial resources, and similar resources to carry out the plan the organization has Established. Coordinating refers to the process of making sure all allocated resources are functioning together as planned to achieve goals. Leading is the process of making sure work associated with the completed goal is acting really carried out in an efficient manner. Controlling is the process of evaluating their organization process towards the goal. Project management - correct answer Project management is the process of determining in implementing a plan that will lead to the completion of a particular task within define constraints. The three main factors project managers traditionally have been expected to control while completing the projects include the cost of projects, the total amount of resources spent on the project including finances and roll materials. The time spent on the project is the total amount of time spent by employees to complete that task. The scope of the project refers to the requirements needed to complete the task in an appropriate fashion. Project managers must make sure the project is complete with a set time and cost constraints and the end result meet organizations requirements. Gantt Chart - correct answer A gantt chart is a type of bar chart is often used to identify tasks involved in a project and to establish a schedule for comparing those tasks. Closely related to work breakdown structure because it breaks larger projects down into the specific activities and tasks. PERT - correct answer PERT is a method of determining how much time is required to complete a specific project. Processes consist of breaking down larger projects into a series of separate tasks necessary to complete the larger project and then organizing each of the smaller tasks into a chart. WBS - correct answer A work breakdown structure is a method for breaking larger projects down into a series of separate smaller tasks necessary to complete the larger process. Work breakdown structure's are usually depicted in the chart forms as tree structures let's start off with large tasks then branch out to sub tasks that make up the larger tasks. Outsourcing - correct answer Outsourcing refers to the practice of hiring third-party companies or contractors to perform task traditionally performed by the organization itself. There are variety of factors that an organization should consider before choosing a third-party vendor regardless of the specific tasks. Four of the most important factors disgusting are you to consider are the costs associated with doing business with the vendor, the quality of the vendors product or service, the ability of the vendor to meet organizations needs. The cost associated with doing any business with a particular vendor are all the costs potential he in cured with a particular vendor. The quality of the vendors products or services refers to The vendors ability to perform the service or manufacture the product to the standards set by the organization. Finally the ability of the vendor to me organizations needs and the vendors experience as it relates to the task or both ways determining if the vendor will be able to consistently perform the tasks that are expected. Offshoring - correct answer Off shoring is a process similar to outsourcing because it refers to hiring an individual or company located in another country to perform tasks the organization would normally performed domestically. Insourcing - correct answer It refers to the practice in which an organization performs a task in house by hiring individuals as direct employees of the organization or by acquiring an outside company in order to perform particular tasks that have been previously performed by outside vendors. HRIS - correct answer A human resource information system is a computer system designed to help human resource professionals carry out the day to day HR functions necessary for an organization to continue functioning normally. Strategic planning process - correct answer These goals include primary goals a stab list in the mission and vision statement and secondary goals that need to be accomplished to achieve primary goals. These are essential to the process because they act as the framework to structures. Once the organization has set goals, the second step is to analyze the organization in the elements in the environment. This analysis is designed to find strength and weaknesses and to identify outside influences that may make it difficult to achieve goals. Once an organization has established goals, identified strengths and weaknesses, and identified the outside factors affecting achievement of goals, most organizations begin to construct the strategic plan. Once an organization has constructed a strategic plan from its goals, taking it shrinks in the weaknesses, and outside environment into consideration, it is time to put the strategic plan into action. Once a strategic plan has been constructed and put into action, the organization must continually go back and evaluate the plan to make sure the progress is being made. Even the best plan may be derailed by changes in the outside environment. PEST analysis - correct answer A pest analysis considers for groups of factors that may affect an organization. The Peastans for political which refers to laws, regulations, Texas, and other factors related to local and federal government. The E stands for economic, which refers to the current state of the economy as measured by statistics such as government growth and inflation rate. The S stands for social, which refers to the culture and demographics of an area of operation, such as population size and growth, cultural and religious believes, age distribution, etc. the T stands for technological, which refers to the invention and implementation of new technology. SWOT analysis - correct answer a SWOT Analysis considers for groups of factors that may affect an organization. The S stands for Strank's, which refers to anything that will help achieve objectives. The W stands for weaknesses, which refers to anything that may present the organization from achieving its objectives. The O stands for opportunities, which refers to anything outside the organization that may help achieve objectives. Finally the T stands for threats, which were first to anything outside organization that may prevent directives from being achieved. Porters 5 forces analysis - correct answer Porters five forces analysis considers of five groups and factors that may affect an organization The threat of substitute procedures, the threat of new corporations, existing corporation rivalry, the bargaining power of customers, In the bargaining power of suppliers. The threat of substitute procedures refers to new technology, procedures or service just immerse may choose over the organizations current products or services. The threat of new competitors refers to how easy it is for new organizations to enter the market. The threat of existing company rivalry refers to other companies currently in the market competing with the organization and how those companies are attending to stay. The barging of power of customers were first victory of customers to affect the organizations actions by refusing to buy the product or service if it is too expensive or does not live up to the customers expectations. The bargaining power of suppliers were first the ability of suppliers to affect the organizations actions by controlling the access to rall materials or supplies. Cost/benefit analysis - correct answer Cost/benefit analysis is the decision making strategy that examines and compare is the total establish cost of benefits for each available option. The benefits associated with a particular set of options may not be an accurate representation because the strategy is largely based on estimates. Organization life cycle - correct answer The organization lifecycle consist of four stages birth, growth, maturity, and decline. The birth stage is when the organization is forming and includes all activities associated with establishing the framework such as acquiring capital, establishing values, and Establishing initial business plan. The growth stage is win the organization is expanding by increasing market share in the profits, the number of employees in locations. The maturity stage is Win expansion begins to level off and emphasis ships to maintain current attributes. Finally the decline stage is win the organization begins to lose the ability to maintain its current attributes. Risk and return - correct answer To make an educated decision regarding an investment or business venture, it is a sensual to consider potential risk and return. Potential risk is a measurement of the likelihood that the undertaking what offer a loss of resources instead of a profit. Potential return is a measurement of how much Montrey value can be a cheap from a particular undertaking. The higher the potential risk, the higher the potential return needs to be for that particular undertaking to be worth wild. [Show Less]
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PHR - Flashcards by Topic 2023 updated graded A+
Strategic Planning Process (4 Steps) Strategy FORMATION - correct answer (1) Vision & Vision Statements are developed (2) Organizational Values are... [Show More] defined Strategic Planning Process (4 Steps) Strategy DEVELOPMENT - correct answer (1) SWOT Analysis (2) Long-term organizational objectives are established (3) Strategies to achieve those objectives are defined. Strategic Planning Process (4 Steps) Strategy IMPLEMENTATION - correct answer (1) Short-term organizational objectives are established (2) Action plans to achieve those objectives are developed (3) Resources are allocated to work toward the objectives (4) Focus is on motivating employees to manage the plan Strategic Planning Process (4 Steps) Strategy EVALUATION - correct answer (1) Strategies are reviewed & Corrective action is taken (2) Performance towards objectives is measured The Balance Scorecard (4 Areas) Finance - correct answer Financial goals may vary but could include revenue growth, cost reduction, growth in a particular division, or capturing key accounts. The Balance Scorecard (4 Areas) Customers - correct answer This perspective addresses the customer stakeholder. It captures the ability of the organization to provide quality goods and services and satisfy its customers. The Balance Scorecard (4 Areas) Internal Business Processes - correct answer This perspective focuses on the internal business results that lead to financial success and satisfied customers. The Balance Scorecard (4 Areas) Learning & Growth - correct answer This perspective looks at the ability of employees, the quality of information systems, and the effects of organizational alignment in supporting accomplishment of organizational goals. Management Functions (4 Areas) Planning - correct answer Studying the future and arranging the means for dealing with it, which encompasses forecasting, setting goals, and determining actions Management Functions (4 Areas) Organizing - correct answer Designing a structure to assist in goal accomplishment that effectively relates human and non-human resources to the tasks of the enterprise Management Functions (4 Areas) Directing - correct answer Engaging in those activities that ensure effective operation, including leadership and motivation of employee action toward goals Management Functions (4 Areas) Controlling - correct answer Ensuring that everything is carried out according to the plan Change Management (7 steps) - correct answer (1) Determine the need or desire for change (2) Prepare tentative plans "Goals" (3) Discuss alternative and probable reactions (4) Make a final decision (5) Establish a project plan and a timetable (6) Communicate the change (7) Implement and evaluate the change Five (5) Phases of Change Shock & Denial - correct answer (1) Shock & Denial (2) Anger (3) Depression (4) Dialogue and Bargaining (5) Acceptance Organization Evolution (4 Phases) Introduction - correct answer Organization relies on its high energy and creativity Organization Evolution (4 Phases) Growth - correct answer The growth phase is characterized by change and expansion in terms of facilities, marketing, and people to keep up with the demand for products or services. Organization Evolution (4 Phases) Maturity - correct answer As an organization matures, scheduling problems are largely resolved, and staffing and organizational cultures begin to stabilize. Organization Evolution (4 Phases) Decline - correct answer Decline usually occurs when the organization becomes entrenched in rules and policies and leadership becomes resistant to change. [Show Less]
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PHR 2018- HRCI Practice Test I questions well answered updated
A primary step in developing an employee's ability to make ethical decisions is: - correct answer Identifying ethical issues employee’s encounter Whic... [Show More] h of the following HR practices is likely to be used by an organization following a differentiation strategy? - correct answer Knowledge-based pay The culture of an organization is most impacted by: - correct answer The behavior of its leaders HR executives have risen in stature in many corporations based on: - correct answer Ability to demonstrate impact on the bottom line What is the first step in developing an organization's HR budget? - correct answer Understanding the organization's goals and priorities Which of the following activities is considered a strategic role of human resource management? - correct answer Developing career plans and succession charts Which of the following has typically been the most popular and most successful strategy for supporting, modifying or stopping proposed political action? - correct answer Direct Lobbying An HR Manager proposes the building of a new training facility. In order to demonstrate the financial impact on the the operation to management, the HR manager should: - correct answer Show how productivity gains can be achieved A recruiter asks the following questions of all candidates being interviewed: 1) Why did you leave your last position? 2)Have you ever filed for workers' compensation? 3) Are you able to perform the duties of this position with or without accommodation? 4) How would you characterize your last teamwork experience? Which of the recruiter's questions is best described as a request for a behavioral description? - correct answer How would you characterize your last teamwork experience In the relevant labor market, the demographic representation of a protected group within a specific job category's applicant pool is 20%. What is the minimum representation of that protected group that should be found within the organization? - correct answer 16% Which of the following is an example of determining the predictive validity of scores on a test? - correct answer Pre-employment test results are compared with job performance Which assessment devices have the highest validity in predicting job performance? - correct answer Work sample tests Behavioral event interviewing focuses on: - correct answer Detailed accounts of actions, feelings, and thoughts that occurred in given situations Which of the following statements about the Employee Polygraph Protection Act is correct? - correct answer It prohibits the use of polygraphs for more pre-employment screenings Which visa is used by foreign nationals seeking to enter the United States for a specific purpose that can be accomplished during a temporary period? - correct answer Nonimmigrant Which of the following is NOT a major purpose of orientation programs for newly hired employees? - correct answer Matching individual qualifications with job requirements Which of the following would be most useful in improving the screening and selection of job applicants? - correct answer Evaluate the selection criteria The most critical element of any staffing/selection process is: - correct answer conducting a valid job analysis. The greatest shortcoming of written recommendations provided by candidates for employment is that: - correct answer recommendations are not consistently informative. A hospital contacts an HR professional seeking a reference on a former employee for a position as a nursing assistant. This employee had been terminated when caught in the act of sexually assaulting a co-worker. No charges were filed. What is the HR professional's good faith obligation to the potential employer? - correct answer Provide the facts of the situation. The interview technique proven over time to be most effective is the: - correct answer behavior-based interview. Turnover rates tend to be highest for jobs in which the complexity of tasks is: - correct answer chronically low. What is the first phase of an OFCCP compliance review called? - correct answer A desk audit The first step in initiating an AAP is to: - correct answer analyze workforce utilization. With regard to job analysis, it is important to keep in mind that evaluations must be conducted primarily on the - correct answer work itself. [Show Less]
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PHR Practice Questions and answers 2023
80/20 rule - correct answer 80 percent of problems are caused by 20 percent causes. Pareto chart. LMRDA (Labor Management Reporting and Disclosure Act) ... [Show More] - correct answer Taft Hartley act, one regulation is prohibition of closed shops and the allowances of union shops with the consent of the majority of employees. Zipper clause - correct answer an employment agreement in which both parties waive the right to demand bargaining on any matter not dealt with in the contract, regardless of whether that matter was contemplated when the contract was negotiated or signed. Strategic Management - correct answer Ongoing process of innovation, advantage, value creation, and reassessment used to forecast the next organizational challenge. These functions are planning, organizing, directing, and controlling. Stages of stress - correct answer arousal stage, resistance stage, exhaustion stage. Identified by dr. Hans selye. arousal stage - correct answer Teeth grinding, insomnia, irritability, anxiety, forgetfulness, and inability to concentrate. resistance stage - correct answer Fatigue without cause, mood swings, social withdraws, resentment, indifference, defiance, procrastination, and indecision. exhaustion stage - correct answer Headaches, chronic fatigue, indigestion, intestinal problems, chronic depression, hostility, isolation, disorganization, poor judgement, and disillusionment The Clayton act - correct answer Passed in 1914 to limit the use of injunctions to break strikes and exempted unions from the Sherman antitrust act. Sherman Antitrust Act - correct answer an 1890 law that banned the formation of trusts and monopolies in the United States. HR audit - correct answer is a comprehensive method (or means) to review current human resources policies, procedures, documentation and systems to identify needs for improvement and enhancement of the HR function as well as to assess compliance with ever-changing rules and regulations. What is the most important consideration in workforce planning and employment? - correct answer The legal and regulatory environment Title VII of the Civil Rights Act of 1964 was amended three times to clarify and expand its coverage. - correct answer Equal Employment Opportunity Act of 1972, Pregnancy Discrimination Act of 1978 and Americans with Disabilities Act of 1990 The process of attempting to retain the knowledge of workers is known as what? - correct answer Knowledge management ADDIE model - correct answer Analysis Design Development Implementation Evaluation Which of the following is the correct sequence of instructional design? - correct answer (ADDIE) Analysis, design, development, implementation, evaluation. The ADDIE model is used to describe the process of instructional design. It focuses on first identifying the gap between desired and actual behavior, designing and developing programs to bridge that gap, implementing the training program, and then evaluating the effectiveness of the training. pay equity - correct answer defined by what the employee brings to the job (inputs) and what they receive as rewards (outcomes). Degree of secrecy, how wages are set, and the process for determining value are all elements of organizational justice. yellow dog contract - correct answer an agreement some companies forced workers to take that forbade them from joining a union. This was a method used to limit the power of unions, thus hampering their development. Outlawed in 1932 by the Norris-LaGuardia Act. Petermann v. International Brotherhood of Teamsters - correct answer Workers' compensation, unemployment, and medical benefits are all calculated using which of the following modifiers? - correct answer The loss experience, or experience modifier is used to modify or recalculate the rate of insurance an employer must pay. An employer's insurance premium is based on the amount of use, similar to car insurance. The more claims an employer has, the more expensive it is to purchase the insurance. [Show Less]
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PHR Vocabulary fully solved graded A+ 2023
ability to pay - correct answer Level of compensation an organization pays its employees, determined by its financial resources. accounting - correct an... [Show More] swer Organizational function concerned with recording financial transactions, paying bills, collecting revenue from customers, and producing financial statements. acquired-needs theory (1961) - correct answer Theory developed by David McClelland that states that people are motivated by experiences acquired throughout their lives. Overall, humans are motivated to excel in achievement, affiliation, or power. active training method - correct answer Learning experience focused on the learner, such as case studies, computer-based training (CBT), and programmed instructions. ADDIE model - correct answer Five elements of the instructional design process: analysis, design, development, implementation , and evaluation. ad hoc arbitrator - correct answer Person selected to hear a single case between two parties in conflict. administrative services only (ASO) plan - correct answer Benefit plan used by some self-funded organization. These organizations contract with an insurance company to manage and pay claims. adverse impact - correct answer Any negative result of an employment action. Affirmative Action Plan (AAP) - correct answer Plan that analyzes a workforce to determine whether protected classes are underutilized in different job groups and describes how an organization will address any under utilization that exists. agency shop clause - correct answer Clause in a labor contract specifying that all employees must either join the union or pay union dues if they choose not to join the union. ally doctrine - correct answer Principle stating that if an employer whose workers are on strike contacts a neutral employer to produce the work that would normally be performed by the striking workers, the neutral employer becomes an ally of the struck employer and is therefore a legitimate target of a picket line. average/central tendency bias - correct answer Occurs when interviewer characterized by a group of candidates (in a selections process) or employees (in a performance-management process) who are all rated about the same because the interviewer or reviewers has difficulty deciding which one is best. average - correct answer Means; Quantative measurement calculated by taking the sum of the values in a set of numbers and dividing by the number of values in the set (1+2+3 = 6/3 = 2). autonomy - correct answer Degree of independence or discretion allowed on the job. authorization card - correct answer Means by which the National Labor Relations Board (NLRB) determines that there is sufficient support for a union to hold an election. The NLRB will hold an election if 30 percent of the eligible employees in the anticipated bargaining unit sign. authoritarian leader - correct answer Type of leader who tells people what to do. This approach can be effective in emergencies or when productivity is the organization's primary concern. auditory learner - correct answer Learners who retain information best when they hear it. application-tracking system (ATS) - correct answer Automated approach for keeping track of job applicants from the receipt of an application or resume to final disposition. andragogy - correct answer The study of how adults learn. In this form of education, the learner participates in decision about what will be taught and how it will be delivered. Americans with Disabilities Act - correct answer Employers with 15 or more employees are prohibited from discriminating against people with disabilities. In general, this employment provision requires equal opportunities in selecting, testing, and hiring qualified appplicants with disabilities when such accommodations would not impose "undue hardship," and equal opportunity in promotion and benefits. alternative dispute resolution (ADR) - correct answer Range of methods used to solve disagreements without litigation. Often able to resolve problems with less animosity than occurs when a lawsuit is filed, and at far less cost to the parties. alter ego doctrine - correct answer Principle stating that when two businesses have interrelated operations, central control of labor relations, common management, and common ownership, they are considered alter ego employers, and the National Labor Relations Board (NLRB) may determine that employees of the alter ego employer are part of the bargaining unit. undue hardship - correct answer Exception to the Americans with Disabilities Act (ADA) that weighs the cost of an accomodation against the size of the organization and other similar factors. litigation - correct answer To contest in legal proceedings to engage in legal proceedings. bargaining unit - correct answer Composed of persons who are recognized by both the company and a legally organized labor union to negotiate matters involving employment issues. Some of these issues include safety conditions on the job, salary and benefits, job qualifications, and general working conditions and procedures. The main purpose is to create a working situation that is advantageous for both the employer and the employee. disability - correct answer Having a physical or mental impairment that substantially limits one or more major life activities of such individual; a record of or being regarded as having such an impairment. National Labor Relations Board (NLRB) - correct answer Governement agency charged with conducting elections and preventing and remedying unfair labor practices. The agency does not instigate action on its own, it merely reponds to charges of unfair labor practices or petitions for representation elections filed in ofe of its offices. National Labor Relations Act (NLRA) - correct answer Guarantees the right of employees to organize and bargain collectively with their employers. Enforces oversight of workers rights. [Show Less]
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PHR fully solved 2023
Which of the following would be the most expensive form of employment testing? - correct answer Assessment centers Which regulatory agency is responsibl... [Show More] e for enforcing the Americans with Disability Act (ADA) of 1990 - correct answer The Equal Employment Opportunity Commission (EEOC) A department head chooses to motivate employees by promising rewards or the threat of discipline. This leadership style is known as... - correct answer Transactional Which law requires that a publicly traded company's employment offers consistently meet internal approval requirements, are consistent with established salary ranges, and that salary increases are documented and approved in accordance with internal policies? - correct answer Sarbanes-Oxley Act Which law covers insider trading and whistleblowing issues? - correct answer Sarbanes-Oxley Act of 2002 The job evaluation process determines what? - correct answer The relative worth of each job by establishing a hierarchy of jobs In which type of organization are employees involved in designing their own work processes? - correct answer A high-involvement organization (HIO) A statement that describes what the organization does and its customer base is a: - correct answer Mission statement A strategy that focuses on launching a new line of business would most likely occur at which stage in the organization's life cycle? - correct answer Rebirth A hazard identification survey should be performed when? - correct answer On a regular planned schedule that involves most management people MSHA - correct answer Mine Safety and Health Administration Broadbanding - correct answer A salary structure that splits positions in the company into just a few specific pay ranges Salary surveys - correct answer Allow organizations to gather total rewards data that reflects current trends in the labor market. Surveys are often provided by professional services vendors or compensation consulting firms. Job Pricing - correct answer Used to determine the appropriate pay level for a position and occurs when a new job is created or an existing job has undergone changes Merit Matrix - correct answer Commonly developed by HR as a tool for managers to use in planning increases for their work units. A merit matrix combines a performance rating with the employee's position in the salary range to recommend the amount of increase Which is the most important foundational issue of organizational effectiveness? - correct answer Ethics Capital Expenditure - correct answer Capital expenditure includes acquiring or upgrading assets such as equipment, property, or buildings. Capital expenses are long-term investments in which money is typically paid up front. The purpose of a gap analysis is to... - correct answer compare the organizational needs, the employee needs, and the existing set of benefits to determine what the organization's benefits package should and should not include. COBRA provides _____ months continuation of group health benefits in the event of a divorce or death of the employed spouse - correct answer 36 MBO - correct answer Management by objectives. A MBO intervention aligns individuals with organization goals and measures the successful attainment of objectives as well as the quality and/or quantity of performance. TQM - correct answer Total Quality Management. TQM is a process that focuses all resources in the organization on providing value for customers. The process of analyzing and identifying the need for availability of human resources so that the organization can meet its objectives is known as... - correct answer Human resource planning In an organizational structure, what is centralized? - correct answer The degree to which decision-making authority is restricted to senior management. Six Sigma Methodology - correct answer DMAIC: Define, Measure, Analyze, Improve, and Control A balance sheet shows... - correct answer Assets, liabilities, and owner's equity Incentive-based pay - correct answer Based on performance results, which is considered a productivity-based system Employment-at-will was first defined in 1884, by Justice Ingersoll, and was not altered until what year? - correct answer 1959 Under USERRA, employees can report back to work on the first regularly scheduled full workday that begins 8 hours after the end of the service completion if their length of service was how long? - correct answer 1 to 30 days Which law covers both whistleblower protection and notice requirements for defined contribution plans? - correct answer Sarbanes-Oxley Act [Show Less]
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