Which of the following websites provides information on storing personally identifiable information?A. www.chinfo.navy.milB. www.navfac.navy.milC.
... [Show More] www.donpii.navy.milD. www.doncio.navy.mil correct answer: D. www.doncio.navy.mil
What Secretary of the Navy Manual sets forth the guidelines to follow to store classified information?
A. 5540.36
B. 5530.36
C. 5520.36
D. 5510.36 correct answer: D. 5510.36
In an office setting, personal objects should be stored in what manner?
A. In plain view
B. Away from view
C. On top of a desk
D. Under a filing cabinet correct answer: B. Away from view
How many inches should chair seats be situated below the base of typewriters or computer keyboards?
A. 10
B. 12
C. 14
D. 16 correct answer: B. 12
Which of the following items is NOT a common piece of office equipment?
A. Typewriter
B. Laptop
C. Digitizer
D. Scanner correct answer: C. Digitizer
What Standard Subject Identification Code series encompasses financial management topics?A. 6000B. 7000C. 8000D. 9000 correct answer: B. 7000
What Standard Subject Identification Code series encompasses information technology and communications topics?A. 2000B. 3000C. 4000D. 5000 correct answer: A. 2000
What Standard Subject Identification Code series encompasses civilian personnel topics?A. 10000B. 11000C. 12000D. 13000 correct answer: C. 12000
What mail item should be used to route all mail of importance?A. Item listB. Control slipC. Packing formD. Receipt sheet correct answer: B. Control slip
What officer, in coordination with the executive officer, is responsible for the implementation of the directives issuance system?A. DeckB. PersonnelC. EngineeringD. Administrative correct answer: D. Administrative
Other than the subject classification number, what other information is used to file instructions or notices received from outside activities?A. OriginatorB. Date receivedC. Number of pagesD. Signature authority correct answer: A. Originator
What does the acronym SOP stand for?A. Standard operating principleB. Standard originating proceduresC. Standard operating procedureD. Standard operation procedure correct answer: C. Standard operating procedure
What quality is the primary means of communication?A. VoiceB. GesturesC. Eye contactD. Facial expres correct answer: A. Voice
What critical attribute is best described as conveying to personnel that you will solve their problems in a timely manner?A.TrainingB.PatienceC.PositivityD.Expectations correct answer: D. Expectations
What critical attribute will directly affect the reputation of your department and the command climate?A. TrainingB. PatienceC. PositivityD. Expectations correct answer: C. Positivity
What critical attribute can be described as keeping on top of the changes in policy or management systems?A.TrainingB.PatienceC.PositivityD.Expectations correct answer: A. Training
Which of the following traits is demanded of a yeoman?A. VisionB. CourageC. IntegrityD. Resilience correct answer: C. Integrity
Other than attitude and appearance, what other trait plays a major role in good customer service?A. PrideB. TimelinessC. ConfidenceD. Inattentiveness correct answer: A. Pride
Which of the following roles best describes recognizing that your impression sets the stage for the daily interactions with the customer?A. Recognizing the customer's needsB. Improving your contact skillsC. Examining your attitudeD. Role of the customer correct answer: C. Examining your attitude
Which of the following characteristics is NOT a common customer service mistake?A. Personal reactionsB. Language barriersC. AttentivenessD. Demeanor correct answer: C. Attentiveness
What yeoman school provides senior personnel with the knowledge of administrative and personnel office management and procedures?A. AB. BC. CD. F correct answer: D. F
What yeoman school provides top-performing Sailors with extensive training in flag office administration and management?A. AB. BC. CD. F correct answer: C. C
What yeoman Navy Enlisted Classification deals with Top Secret/Sensitive Compartmented Information personnel security?A. 2514B. 8800C. 9190D. 9956 correct answer: C. 9190
What yeoman Navy Enlisted Classification describes a yeoman trained to work on a flag officer personal staff?A. 2514B. 8800C. 9190D. 9956 correct answer: A. 2514
What does the acronym FTS stand for?A. Full-Time Serv [Show Less]