dependent on - Correct Answer-Complete the sentence by filling in the missing word: IT service management is important for organizations because
... [Show More] businesses are ____________IT.
The U.K. Government - Correct Answer-Who developed ITIL?
Strategy - Correct Answer-Which service lifecycle stage is considered to be the core of the lifecycle?
Core Service - Correct Answer-A service that delivers the basic outcomes desired by one or more customers (see enabling and enhancing services).
Customer - Correct Answer-Someone who buys goods or services. The customer of an IT service provider is the person or group that defines and agrees on the service-level targets.
Enabling Service - Correct Answer-A service that is needed in order to deliver a core service.
Enhancing Service - Correct Answer-A service that is added to a core service to make it more attractive to the customer.
Function - Correct Answer-A team or group of people and the other resources or tools that are used to carry out a process or process activities.
IT Service - Correct Answer-A service provided by an IT service provider. An IT service consists of a combination of information technology, people, and processes.
Outcome - Correct Answer-The result of carrying out an activity, following a process, delivering an IT service, and so on. The term is used to refer to intended results, as well as to actual results.
Process - Correct Answer-A process is a structured set of activities designed to accomplish a specific objective. A process takes one or more defined inputs and turns them into defined outputs.
Service - Correct Answer-Services are a means of delivering value to customers by facilitating the outcomes customers want to achieve, without the ownership of specific costs and risks.
Service Management - Correct Answer-A set of specialized organizational capabilities for providing value to customers in the form of services.
value - Correct Answer-Complete the sentence by filling in the missing word: ITIL is a framework of common best practices that provide ___________ for customers.
Best Practices - Correct Answer-Complete the sentence by filling in the missing word: Service management provides a standardized approach that ensures ___________ for IT delivery.
Service Strategy - Correct Answer-"How do we truly create value for our customers?" is a question answered by which lifecycle stage?
Service Strategy - Correct Answer-"How can we make a case for strategic investment?" is a question answered by which lifecycle stage?
Service Strategy - Correct Answer-"How do we resolve conflicting demands for resource?" is a question answered by which lifecycle stage?
Service Strategy - Correct Answer-"What services should we be offering and to whom?" is a question answered by which lifecycle stage?
Fit for purpose - Correct Answer-Utility is defined as what? [Show Less]