A company that produces motors uses the following check sheet:
Why would the company use this check sheet?
To create a control chart to measure the
... [Show More] engine assembly process
To create a flow chart of the engine assembly process
To develop a suppliers, inputs, process, outputs, customers (SIPOC) diagram
To develop a Pareto chart identifying the root causes of engine defects ✔✔To develop a Pareto
chart identifying the root causes of engine defects
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles?
Performance
Reliability
Features
Durability ✔✔Durability
A quality improvement team is trying to illustrate to upper management how a process is varying
over time as measurements are collected.
Which two statistical process control (SPC) tools should the team use?
Choose 2 answers
Cause-and-effect diagrams
Scatter diagrams
Histograms
Run charts
Check sheets
Pareto charts
Control charts ✔✔Control charts
Run charts
The CEO of a service company wants to change the strategy of the company from volume sales to
high-quality products.
Which philosophy should the CEO implement to emphasize quality over volume?
Shewhart's variation reduction
Deming's 14 points
Ohno and Shingo's kaizen
Taguchi's loss function ✔✔Deming's 14 points
A company sells garage doors through a national retailer and contracts with local installers to
complete the installations. The operations manager is responsible for completing the installations
in a 14-day period after the sale. The company will be penalized financially if it fails to achieve
these objectives. The operations manager's daily responsibilities include contacting installers to
expedite orders and ensure deadlines are met.
Which two tools that should be used to measure installer performance?
Choose 2 answers
Control charts to measure the time elapsed to completion
Fishbone diagram to chart the method, material, machine, and manpower
Gantt chart to measure how much performance has improved
Run charts to chart output around the 14-day central tendency ✔✔Control charts to measure the
time elapsed to completion
Run charts to chart output around the 14-day central tendency
Which quality tool examines patterns, flow, and causes of variation of data points over time?
Quality function deployment
Cause-and-effect matrix
Students t-test
Statistical process control ✔✔Statistical process control
A vice president of a major retailer is trying to reduce the wait time for customers in the checkout
line by appropriately opening checkout lines. To do this, the VP needs to know the relationship
and degree of correlation between monthly customer visits and area population.
Which tool should be used in this situation?
Pareto chart
Control chart
Scatter plot
Histogram ✔✔Scatter plot
Which two company practices reflect the guiding principles of Six Sigma?
Choose 2 answers
A company tries to reduce variation in the quality of products it offers.
A company emphasizes the quality of suppliers because the quality of outputs are determined by
the quality of inputs.
A company emphasizes the variety of suppliers because the variety of outputs are determined by
the variety of inputs.
A company tries to reduce the variety in the kinds of products it offers. ✔✔A company tries to
reduce variation in the quality of products it offers.
A company emphasizes the quality of suppliers because the quality of outputs are determined by
the quality of inputs.
Six Sigma is adopted by a manufacturing company.
How can the company use Six Sigma to establish quality improvement?
There should be no more than 3.4 defects per million products from a manufacturing company
statistically.
There should be no more than 6.8 defects per million products from a manufacturing company
statistically.
There should be no more than 15% of defects per million products from a manufacturing company
statistically.
There should be no more than 10% of defects per million products from a manufacturing company
statistically. ✔✔There should be no more than 3.4 defects per million products from a
manufacturing company statistically.
A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm.
If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of
the length of the rulers?
Performance
Features
Conformance
Serviceability
Aesthetics ✔✔Conformance
Which quality management philosophy uses cause-and-effect fishbone diagrams for root-cause
analysis, emphasizes a bottom-up approach to quality, and considers standardization and quality
control to move together in improvement?
Six Sigma
Goldratt's theory of constraints
Deming's 14 points for management
Taguchi methods
Ishikawa's quality circle ✔✔Ishikawa's quality circle
Which quality management philosophy assigns cost to quality, defines quality by how well a
product can be used for its intended purpose, and uses Pareto charts?
Deming's 14 points for management
Juran Institute's management theory
Taguchi methods
Shewhart cycle
Crosby's "Quality Is Free" ✔✔Juran Institute's management theory
A clothing retailer sends out evaluations to customers to rate quality as "outstanding," "good,"
"average," and "bad."
If the retailer wants to know the annual frequency of each evaluation category, which tool should
the retailer use?
Pareto chart
Control chart
Scatter plot
Histogram ✔✔Histogram
An appliance manufacturer has two factories located around the world, each with its own capacity:
• F1 can make 8 appliances per day.
• F2 can make 10 per day.
The factories can deliver to two different distribution centers. Every day each distribution center
must receive 9 appliances each.
The cost to deliver appliances from each factory to each distribution center is listed in the table
below:
Distribution Center 1 Distribution Center 2
F1 $4 $3
F2 $8 $3
Using the factory production constraints and the delivery costs in the above matrix, what is the
lowest cost to deliver all 18 appliances to the distribution centers?
$3
$67
$81
$98
$114 ✔✔$67 [Show Less]