WGU C215 Operations Management -
Objective Assessment Prep Guide &
Terminologies Combo Study Guide
1. customer focus
2. continuous improvement
3.
... [Show More] employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality ✔✔Total Quality Management (TQM) Philosophy
Basic function of Six Sigma. Measures the process potential and performance of processes. The
higher the range of Cpk, the improved is the ability of the process to complete its necessities. Uses
both the process variability and the process specifications to determine whether the process is
"capable." ✔✔Process Capability Index (Cpk)
A disciplined, data-driven approach and methodology for eliminating defects (driving toward six
standard deviations between the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service. ✔✔Six Sigma
The theoretical maximum output of a system in a given period under ideal conditions. ✔✔Design
Capacity
The capacity a firm expects to achieve given its current operating constraints. ✔✔Effective
Capacity
proximity to customers, transportation, source of labor, community attitude, proximity to
suppliers, and many other factors. ✔✔Location Analysis
A type of process used to produce a large volume of a standardized product. ✔✔Line Processes
A type of process used to produce a small quantity of products in groups or batches based on
customer orders or specifications. ✔✔Batch Processes
A type of process used to make a one-at-a-time product exactly to customer specifications.
✔✔Project Processes
A type of process that operates continually to produce a high volume of a fully standardized
product. ✔✔Continuous Processes
Longest task in the process. ✔✔Bottleneck
A type of automated system that combines the flexibility of intermittent operations with the
efficiency of continuous operations. ✔✔Flexible Manufacturing System (FMS)
A technique for monitoring the flow of jobs between work centers. ✔✔Output/Input Control
The net increase created during the transformation of inputs into final outputs. ✔✔Value-Added
Layouts that combine characteristics of process and product layouts. ✔✔Hybrid Layouts
Table that reflects opinions of managers with regard to the importance of having any two
departments close together. ✔✔Relationship Chart (REL)
The shortest distance between two locations using north-south and east-west movements.
✔✔Rectilinear Distance
Table that gives the number [Show Less]