1. Total Quali-
ty Management (TQM) Philoso- phy
2. Process Capabil- ity Index (Cpk)
WGU C215 Final Exam Study Guide 2023
1. customer
... [Show More] focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Basic function of Six Sigma. Measures the process po- tential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities.
3. Six Sigma A disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process - from manufacturing to transactional and from product to service.
4. Design Capacity The theoretical maximum output of a system in a given period under ideal conditions.
5. Location Analy- sis
proximity to customers, transportation, source of labor, community attitude, proximity to suppliers, and many oth- er factors.
The technique for determining location decisions.
6. Line Processes A type of process used to produce a large volume of a
standardized product.
Limited customization and high volume
7. Batch Processes A type of process used to produce a small number of
products in groups or batches based on customer orders or specifications.
High customization moderate volume
8.
Project Process- es
9. Continuous Processes
A type of process used to make a one-at-a-time product exactly to customer specifications.
Most custom and lowest volume
A type of process that operates continually to produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
10. Bottleneck Longest task in the process.
11. Flexible Manu- A type of automated system that combines the flexibility
facturing System of intermittent operations with the efficiency of continuous
(FMS)
12. Output/Input Control
operations.
A technique for monitoring the flow of jobs between work centers.
13. Value-Added The net increase created during the transformation of
inputs into final outputs.
14. Hybrid Layouts Layouts that combine characteristics of process and prod- uct layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
15. Relationship Chart (REL)
16. Rectilinear Dis- tance
Table that reflects opinions of managers with regard to the importance of having any two departments close togeth- er. [Show Less]