Total Quality Management (TQM) Philosophy Correct Ans - 1.
WGU C215 FINAL EXAM GUIDE
customer focus
2. continuous improvement
3. employee
... [Show More] empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) Correct Ans - Basic function of Six
Sigma. Measures the process potential and performance of processes. The
higher the range of Cpk, the improved is the ability of the process to
complete its necessities.
Six Sigma Correct Ans - A disciplined, data-driven approach and
methodology for eliminating defects (driving toward six standard deviations
between the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
Design Capacity Correct Ans - The theoretical maximum output of a
system in a given period under ideal conditions.
Location Analysis Correct Ans - proximity to customers,
transportation, source of labor, community attitude, proximity to suppliers,
and many other factors.
The technique for determining location decisions.
Line Processes Correct Ans - A type of process used to produce a
large volume of a standardized product.
■ Limited customization and high volume
Batch Processes Correct Ans - A type of process used to produce a
small number of products in groups or batches based on customer orders or
specifications.
■ High customization moderate volume
Project Processes Correct Ans - A type of process used to make a
one-at-a-time product exactly to customer specifications.
■ Most custom and lowest volume
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continually to produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck Correct Ans - Longest task in the process.
Flexible Manufacturing System (FMS) Correct Ans - A type of
automated system that combines the flexibility of intermittent operations
with the efficiency of continuous operations.
Output/Input Control Correct Ans - A technique for monitoring the
flow of jobs between work centers.
Value-Added Correct Ans - The net increase created during the
transformation of inputs into final outputs.
Hybrid Layouts Correct Ans - Layouts that combine characteristics
of process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) Correct Ans - Table that reflects opinions of
managers with regard to the importance of having any two departments
close together.
Rectilinear Distance Correct Ans - The shortest distance between
two locations using north-south and east-west movements.
From-To Matrix Correct Ans - Table that gives the number of trips or
units of product moved between any pair of departments.
Block Plan Correct Ans - Schematic showing the placement of
resources in a facility.
Mean Observed Times Correct Ans - The average of the observation
times for each of the work elements.
Normal Time Correct Ans - The mean observed time multiplied by
the performance rating factor by the frequency of occurrence. [Show Less]