WGU C202 PRE-ASSESSMENT: MANAGING HUMAN CAPITAL (UXC2) PUXC
Attempt #1 Status: Passed
1.
Which situation is an example of a managerial ethical
... [Show More] dilemma?
YOUR ANSWER
CORRECT ANSWER
Exchanging birthday cards with a longtime employee
Seeing an employee outside of work hours behaving rudely to a clerk in a store
Reading an article in the newspaper about a crime committed by the relative of an employee
Being asked to directly supervise a family member
2.
A human resource manual specifies that employees cannot be terminated or punished for refusing to follow an illegal request made by a supervisor.
Which standard is being applied to resolve this ethical dilemma?
YOUR ANSWER CORRECT ANSWER
Virtue standard
Rights standard
Utilitarian standard
Common good standard
3.
What is the goal of affirmative action?
YOUR ANSWER
CORRECT ANSWER
To bar employment decisions based on ability and qualikcations
To rely on legal remedies such as lawsuits and injunctions for success
To seek to remedy past practices that innately caused an adverse effect on applicants
To focus on changing institutional demographics in an organization from the top- down
4.
A female employer is accused of having an employment practice that negatively impacts women. The employer responds that she has the same requirements for male and female applicants and wants to hire other women.
Why is this case a potential demonstration of adverse impact?
YOUR ANSWER
CORRECT ANSWER
Adverse impact is based on intentional sex discrimination.
Adverse impact must be the result of unequal promotion rather than unequal hiring.
Adverse impact is unintentional and relates to policies applied to all employees.
Adverse impact must be proven by examination of a society’s history of discrimination, not an individual’s history.
5.
Which protected classes must a company set hiring goals for under Executive Order 11246?
YOUR ANSWER
CORRECT ANSWER
YOUR ANSWER CORRECT ANSWER
Religious groups and workers over the age 40
Minorities and disabled veterans
Minorities and women
Native Americans and people with disabilities
6.
An employer terminates an employee for being unattractive and putting less effort in personal appearance.
Why is this permitted under an at-will employment relationship?
YOUR ANSWER
CORRECT ANSWER
An employer can terminate an employee for a retaliatory reason.
An employer can terminate an employee for discriminatory reasons. An employer can terminate an employee for an illegal reason.
An employer can terminate an employee for an immoral reason.
7.
Which law guarantees that a woman can take unpaid time off following the birth of her child without fear of losing her job?
YOUR ANSWER
CORRECT ANSWER
The Rehabilitation Act of 1973
The Family and Medical Leave Act of 1993
The Family Friendly Leave Act of 1994
The Genetic Information Nondiscrimination Act of 2008
8.
What is the goal of the Uniformed Services Employment and Reemployment Rights Act of 1994?
YOUR ANSWER
CORRECT ANSWER
To increase racial diversity in all branches of the military
To encourage more women to consider employment in the military
To prevent discrimination against employees who may be called into active military service
To guarantee that workers with military backgrounds receive pay from private employers while serving on military deployments
9.
Which event should be covered under workers' compensation?
YOUR ANSWER
CORRECT ANSWER
Spraining an ankle while running on vacation
Breaking an arm while at work
Losing a job for poor performance
Being kred from an at-will position
10.
How does an organization’s human resource strategy support the organization’s business strategy?
YOUR ANSWER
CORRECT ANSWER
By directing publicity and advertising approaches that communicate its vision
By encouraging innovative supply chain solutions
By helping it to acquire, develop, and retain the talent needed to fulkll its strategy
By providing management with useful production metrics for assessing progress
11.
What is a primary function of human resource management?
YOUR ANSWER CORRECT ANSWER
Controlling costs
Retaining talent
Developing production goals
Setting legal regulations
12.
How does effective human resource management improve organizational performance?
YOUR ANSWER
CORRECT ANSWER
It helps determine the ultimate long-range goals of a company.
It enhances a company’s ability to cope with growth and change.
It directs the company’s leadership to make smarter knancial decisions.
It assesses the market’s need for new or improved products and services.
13.
Which characteristic of an employee should human resource management focus on to enhance organizational culture?
Fit within an organization
Length of association with an organization
Need for employment within an organization Motivation to advance within an organization
14.
Which belief is an example of bias creating barriers to equal treatment in an organization?
YOUR ANSWER
CORRECT ANSWER
Extroverted employees are the most effective.
Increasing prokts is an appropriate company goal.
Ability to adapt to change is a useful employee trait.
A small workplace can accommodate diverse cultures.
15.
Which factor in successful organizational change can be provided through effective human resource management?
YOUR ANSWER CORRECT ANSWER
Trust
Quality
Innovation
Optimism
16.
What is the organization’s formal system of task, power, and reporting relationships called?
YOUR ANSWER
CORRECT ANSWER
An organizational design
An organizational structure
An organizational chart
An organizational style
17.
How does human resource management support organizational leadership?
YOUR ANSWER
CORRECT ANSWER
By documenting hiring processes that promote accession, efkciency, and timeliness
By providing employees with opportunities for professional development and growth
By creating clear policies related to employee schedules and document control
By setting individual limits for vacation time and knancial benekts
18.
Which decision can human resource management assist with during the combination stage of mergers and acquisitions?
YOUR ANSWER
CORRECT ANSWER
Which employees to retain
YOUR ANSWER
CORRECT ANSWER
What the goal of combination will be
When to declare the combination a success
How the new location is designed
19.
How can human resource managers serve as internal consultants?
YOUR ANSWER
CORRECT ANSWER
By helping managers develop business plans
By helping managers avoid common training pitfalls
By conducting cost audits
By assisting in the planning of social events
20.
What are two uses of a job analysis?
YOUR ANSWER
CORRECT ANSWER
Establishing job requirements and designing job-based safety equipment
Creating a job’s standard operating procedures and establishing succession plans
Developing a recruiting plan and designing a compensation plan for a particular job
Producing job performance objectives and determining appropriate efkciency benchmarks
21.
How can human resource managers use performance metrics to benefit their organizations?
YOUR ANSWER
CORRECT ANSWER
They can use metrics that reveal weakness in a critical division to influence stafkng plans.
They can use metrics that measure trivial aspects of performance to set a tone of high expectations.
They can use metrics that focus on positive results to create a sense of dissatisfaction among employees.
They can use metrics that are reported to suppliers and vendors to increase operational transparency.
22.
What should human resource managers use to determine performance metrics?
YOUR ANSWER
CORRECT ANSWER
Business goals
Employee needs
Manager instincts Prokt expectations
23.
Which aspect of an organization is increased when policies of inclusion are adopted?
YOUR ANSWER
CORRECT ANSWER
Its talent pool
Its mission statement
YOUR ANSWER
CORRECT ANSWER
Its performance metrics
Its workplace safety rating
24.
Why might an organization want to increase its efforts at inclusion and diversity?
YOUR ANSWER CORRECT ANSWER
To reduce costs of employee benekts
To reduce negative public relations
To focus attention on promotion policies
To increase the average level of employee education
25.
Classify each example as either a policy or a procedure. Answer options may be used more than once or not at all.
YOUR ANSWER
CORRECT ANSWER
Employees should avoid using language that could be interpreted as discriminatory.
Procedure Policy
To receive reimbursement, employees need to submit receipts from travel and dining.
Procedure Procedure
YOUR ANSWER
CORRECT ANSWER
The company advocates, in all operational aspects, for diversity of experience, background, and culture to support innovation, workplace environment, employees, customers, and stakeholders.
Policy Policy
Employees wishing to take time off should give prior written notice to their supervisors.
Procedure Procedure
26.
How does an employee handbook protect employers?
YOUR ANSWER
CORRECT ANSWER
It improves the performance and reduces the training costs of new employees.
It discourages employees from taking advantage of legal protections provided by federal law.
It ensures that employees are informed about company expectations, policies, and benekts.
It reduces the requirements to provide insurance, retirement funds, and other benekts to employees.
27.
Which situation is an example of poor person-organizational fit?
YOUR ANSWER
CORRECT ANSWER
An employee shares the employer’s attitudes and personality, but lacks the specikc training required to excel in the position.
YOUR ANSWER
CORRECT ANSWER
An employee has the necessary training and skills for a position, but has a different set of values than the employer.
An employee who works smoothly with all coworkers is valued while requiring a great deal of assistance to perform the job.
A relatively unskilled employee is able to use experience to get promoted by matching the company’s expected level of competitiveness.
28.
How does sourcing affect recruiting?
YOUR ANSWER CORRECT ANSWER
Sourcing determines whether recruiting programs will be required.
Effective sourcing improves the compatibility of talent pools to open positions.
Strong sourcing decisions can make up for weak recruiting efforts.
Sourcing makes up for dekcits in recruiting plans.
29.
What is a benefit of external recruiting?
YOUR ANSWER CORRECT ANSWER
External hires can bring in new ideas and insights.
External hires can be less expensive to identify and recruit.
External hires can be more productive in their positions early on.
External hires can be measured more easily using existing metrics.
30.
Which request might be asked during a case interview?
YOUR ANSWER
CORRECT ANSWER
Tell me about your experiences with past failures and successes
Describe a situation in which you have successfully solved a difkcult problem
Show which skills you have that will best benekt this company’s goals and mission
Explain how you would react if you were asked by a coworker to take shortcuts to meet job expectations
31.
Why might human resource managers place limited importance on distributive fairness in the hiring process?
YOUR ANSWER CORRECT ANSWER
Only those hired tend to appreciate the outcomes of the process.
Executives, rather than candidates, care about fairness in hiring.
This type of fairness cannot be measured in any meaningful manner.
More people benekt from this measurement than from other fairness issues.
32.
Which step in an effective training program involves determining the best setting, methods, and materials to be used?
YOUR ANSWER
CORRECT ANSWER
Assessing training needs
YOUR ANSWER CORRECT ANSWER
Designing training systems
Evaluating training outcomes
Developing training objectives
33.
Which type of training includes both role-playing and action learning?
YOUR ANSWER CORRECT ANSWER
Virtual training
Classroom training
On-the-job training
Experiential training
34.
What does a person’s learning style determine?
YOUR ANSWER CORRECT ANSWER
The likelihood of being promoted
The position that is the best kt
The rewards that will be the most motivational
The instructional methods that are the most effective for training
35.
During which level of Kirkpatrick’s training evaluation might participants take a test on the training materials?
YOUR ANSWER CORRECT ANSWER
Reaction
Learning
Behavior
Results
36.
How can performance management help an organization evaluate change initiatives, training procedures, and new technologies?
YOUR ANSWER CORRECT ANSWER
By generating useful data
By attracting leaders with vision
By improving workplace diversity
By anticipating customers’ future demands
37.
How can goal setting boost employee performance?
YOUR ANSWER CORRECT ANSWER
By clarifying job requirements and rules
By focusing attention on specikc objectives
By explaining the reasons behind an initiative
By guaranteeing a positive outcome for stakeholders
38.
Which source of performance information is most knowledgeable about an employee’s day-to-day performance in self-managed teams?
YOUR ANSWER CORRECT ANSWER
Coworker
Customer
Supervisor
Subordinate
39.
How does providing regular feedback to employees relate to their goals?
YOUR ANSWER CORRECT ANSWER
It minimally affects goal accomplishment.
It ensures their goals are met.
It helps direct progress toward goals.
It decreases the need for performance improvement.
40.
An employee has already been approached concerning poor performance, but is not improving.
Which corrective discipline step should be repeated with a stronger statement of the consequences for not improving?
YOUR ANSWER
CORRECT ANSWER
Counseling
YOUR ANSWER CORRECT ANSWER
Written warning
Suspension without pay
Termination
41.
Place the steps of progressive discipline in order from first (1) to last (4). Select your answer from the pull-down list.
YOUR ANSWER CORRECT ANSWER
Written warning 2 2
Counseling 1 1
Suspension without pay 3 3
Termination 4 4
42.
What is an example of opportunity bias?
YOUR ANSWER
CORRECT ANSWER
A manager gives an employee low performance ratings in order to maintain the employee’s incentive to continue trying to improve.
A manager gives an employee low performance ratings based on assumptions about the employee’s religious and cultural background.
A manager gives an employee low performance ratings as a result of a failed project, even though the failure was a result of outside factors.
A manager gives an employee low performance ratings after previously having high expectations based on the employee’s educational credentials.
43.
What is a critical factor in creating a culture of safety?
YOUR ANSWER
CORRECT ANSWER
A system of rewards and punishments based upon operational outcomes
A commitment of an organization to the protection and well-being of its employees
A hiring program that identikes prospective employees who are educated
A clear and consistent training program that educates employees about safety laws
44.
What is a function related to the primary goal of the Occupational Safety and Health Administration (OSHA)?
YOUR ANSWER CORRECT ANSWER
To collect knes
To issue citations
To correct hazards
To design products
45.
How do employee wellness programs benefit employers?
YOUR ANSWER
CORRECT ANSWER
By reducing workers’ compensation and disability-related costs
By reducing the need for elaborate safety training programs
By limiting the involvement of managers in performance management By improving the satisfaction of customers with employee performance
46.
What determines whether stress is functional or dysfunctional?
YOUR ANSWER CORRECT ANSWER
What source causes it and when it occurs
Where it is experienced and the source of the stress
Why it has been created and how long it lasts
How manageable it is and the emotions it causes
47.
What is an example of bullying in the workplace?
YOUR ANSWER CORRECT ANSWER
Setting high expectations
Posting performance metrics publicly
Intimidating a coworker
Implementing a strict disciplinary policy
48.
What is an example of holding the target of bullying to a different performance standard?
Forcing the target to work long hours under threat of dismissal
Talking poorly about the target to those in higher positions Assigning the target unrealistic goals and deadlines
Denying the target annual leave
49.
Which organization advocates that a well-written and implemented workplace violence prevention program can reduce the incidence of workplace violence in all workplaces?
YOUR ANSWER CORRECT ANSWER
Society for Human Resource Administration (SHRA)
National Labor Relations Board (NLRB)
Occupational Safety and Health Administration (OSHA)
Association of Fair Labor Protection (AFLP)
50.
What are two physical changes that can be made to prevent workplace violence? Choose 2 answers
YOUR ANSWER
CORRECT ANSWER
Adding more windows
Implementing key card access
Putting in silent alarms
Updating computer systems
51.
Which tactic can employers use to improve employee engagement and motivation towards safety?
YOUR ANSWER CORRECT ANSWER
Incentives
Posters
Training
Safety inspections
52.
How does a safe workplace positively relate to employee motivation and engagement?
YOUR ANSWER
CORRECT ANSWER
It creates an environment that reduces and discourages functional stress.
It encourages an environment for high employee production performance.
It develops training opportunities through intuitive job design.
It discourages employee feedback on redundant issues.
53.
What is the influence tactic that enhances one’s formal authority to make a request by referring to precedents, rules, contracts, or other official documents?
YOUR ANSWER
CORRECT ANSWER
Ingratiation
Legitimating
YOUR ANSWER
CORRECT ANSWER
Personal appeal
Assertiveness
54.
Which act was intended to curb common work stoppages, strikes, and general labor conflict?
YOUR ANSWER
CORRECT ANSWER
Wagner Act
Railway Labor Act
Taft-Hartley Act Landrum-Grifkth Act
55.
What is a psychological contract in the workplace?
YOUR ANSWER
CORRECT ANSWER
An agreement a company has with an outsourced psychiatrist for employee assistance
A relationship between the human resource department and a psychologist to develop tactics for employee motivation
The hidden expectations and promises between an employer and an employee
The agreement an employer makes with an employee concerning the employee’s performance incentives
56.
Which type of compensation can developmental opportunities be considered?
YOUR ANSWER CORRECT ANSWER
Direct knancial compensation
Nonknancial compensation
Incentive pay
Indirect knancial compensation
57.
What is the disadvantage of a pay-for-performance plan?
YOUR ANSWER
CORRECT ANSWER
It hardly connects to an employee’s extrinsic motivation.
It potentially negates an employee’s intrinsic motivation.
It normally reduces production and efkciency.
It normally promotes entitlement culture.
58.
What are two reasons why companies offer employee benefits? Choose 2 answers
YOUR ANSWER CORRECT ANSWER
To provide employees with work-life balance
To support job and layout design
To promote employees' work projects
To boost employee satisfaction
59.
Which type of a benefit are domestic partner benefits?
YOUR ANSWER CORRECT ANSWER
Mandatory
Customary
Optional
Special
60.
What is the goal of an organization that offers the benefits of a wellness program, flextime, and personal days?
YOUR ANSWER CORRECT ANSWER
To decrease employee engagement
To decrease employee absenteeism
To increase family security
To increase retirement security
61.
What is the goal of an organization that offers an on-site day care for children and elderly people?
To decrease healthcare claims
To decrease employee stress
To improve employee skills
To improve customer retention
62.
What is the result of people being committed to, involved with, enthusiastic, and passionate about their work?
YOUR ANSWER CORRECT ANSWER
Organizational citizenship behavior
Job dissatisfaction
Employee engagement
Job security
63.
Which action enhances employee engagement?
YOUR ANSWER CORRECT ANSWER
Having little authority to make decisions on projects
Allowing employees to use their talents
Providing feedback to employees twice a year
Having a limited performance evaluation system
64.
What is affective commitment?
YOUR ANSWER
CORRECT ANSWER
Having a positive emotional attachment to the organization and strong identikcation with its values and goals
Feeling obliged to stay with an organization for moral or ethical reasons
Staying with an organization because of perceived high economic and/or social costs involved with leaving
Maintaining employment due to workplace benekts and competitive pay
65.
What is an example of voluntary turnover?
YOUR ANSWER CORRECT ANSWER
An employee leaves for a higher paying job.
An employee is let go for performance problems.
An employee is kred for ethical issue.
An employee leaves due to company downsizing.
66.
What are two potential costs of voluntary turnover? Choose 2 answers
YOUR ANSWER
CORRECT ANSWER
It leads to better customer service.
YOUR ANSWER CORRECT ANSWER
It leads to having to train a replacement worker.
It leads to losing a poor performer.
It disrupts teamwork.
67.
What are two retention strategies for reducing voluntary turnover? Choose 2 answers
YOUR ANSWER CORRECT ANSWER
Quality leadership
Flexible work
Performance evaluation
Raising work standards
68.
Which factor may increase a company’s voluntary turnover?
YOUR ANSWER CORRECT ANSWER
Good economic environment
Poor economic environment
Excellent pay and benekts
Performance accountability
69.
What is the difference between replacement planning and succession management?
YOUR ANSWER
CORRECT ANSWER
Identifying specikc backup candidates versus building feeder groups up and down the leadership pipeline
Employing efkcient hiring processes for production employees versus employing a focused hiring process for well-qualiked external candidates
Increasing employee performance versus assessing employee performance against a given standard practice
Employing a focused process for improving employee productivity versus employing a broad, team-oriented production scheme for capacity planning
70.
What is an example of workforce redeployment?
YOUR ANSWER
CORRECT ANSWER
A krm laying off employees when closing a key plant facility
A production krm assigning a group of employees to the marketing department for ease of payroll
A krm assigning a Java IT expert to a new client requesting a Java IT engineer
Moving an employee to a new location to satisfy the employee’s family needs
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