In the event you need to use a paper Scope of Appointment (SOA) form, it must be completed____
hosting the sales presentation. ✔✔Prior to
Agents
... [Show More] can use the Materials Portal to order sales materials and track shipment ✔✔True
Agents may be terminated for cause if they fail to comply with a compliance investigation,
encourage others to avoid the compliance interview process or fail to provide truthful or complete
information ✔✔True
If a paper Scope of Appointment (SOA) form was used to capture SOA, and your appointment
turns into an application for enrollment, which mandatory action is true? ✔✔Fax it into WellCare
along with the paper application.
A call to the Application Verification Line (VAL) is required for whihc type of application
✔✔Agent-Assisted Online Enrollment Application Tool
Which of the following are agents permitted to do when using the Personal URL (PURL) ✔✔None
of these
What is the application tracker in Agent Connect used for? ✔✔Tracking submitted applications
A scope of Appointment (SOA) is required if benefits are going to be discussed prior to a
beneficiary enrolling on their own via your Personalized URL (PURL) ✔✔True
WellCare accepts Scopes of Appointment (SOA) in which of the following methods? ✔✔Mobile
App
Telephonic (AVL)
Paper
Which of the following takes place when using the personalized application page while faxing
paper applications? (Select all that apply) ✔✔- The bar code is linked with your agent ID and
certification status.
- The personalized application page must be the final page of every fazed application submission.
- An auto-generated email will be sent within five minutes of the completed fax transmission.
- The bar code on the the page will be scanned as the application connects with WellCare systems.
AHIP satisfies CMS requirements for which of the following? (select all that apply)
✔✔Compliance
Fraud
Waste & Abuse
Applications can be tracked from start to finish within your Agent Connect portal. ✔✔True
Inquiries are not grievances because they do not express dissatisfaction. ✔✔True
The Mobile Scope of Appointment (SOA) & Enrollment platform enables agents to capture/store
SOA and complete/submit an enrollment application. ✔✔True
Which of the following are examples of potential disciplinary actions that could be issues against
an agent? ( Select all that apply) ✔✔Verbal coaching
Monitoring action plan
Termination not for cause
Written warning
One way for you, an agent, to help WellCare with maintaining a high Star Rating is to encourage
your members to complete the HRA in a timely fashion ✔✔True [Show Less]