Week 12 - Transcript (Interview with Sally Smith).pdf
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Timothy Bednall
We're here today with Sally Smith. Sally is the Head of People Analytics at National Australia Bank or NAB, as it tends to be known, by its employees. Sally, very grateful for you being here today because you know, obviously you know, both got very, you know, busy schedules, so you know, I really appreciate your taking the time.
Tell me, I guess I'll start by asking a little bit about. I mean your role, you know, within our National Australia Bank, what does what does a typical day in the life of ahead of People Analytics look like?
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Sally Smith
Yeah, before I get to that Tim, will just want to say thank you for including me. I'm particularly passionate about growing the field and really keen that we have students that had came to understand what people analytics is in practice for one of the major organizations in Australia.
So by way of background, I've worked in people analytics for round, about six or seven years now, and in that time I've been involved in various aspects of the work so.
Usual sort of pieces around reporting, providing common KPI's answering questions about Tata and that kind of thing in the middle of that six or seven years I held rolled out. I would describe as the highlight of my career. So what that meant in practice was our people insights. Projects were under untangling complex.
People related questions using data as well as science, so not just the usual suspects of opening and trawling spreadsheets and applying algorithms, but we would work backwards from what are some of the people related business issues that are experienced in other parts of the organization?
And also looking at some of the expensive HR practices and finding ways of doing more with less.
More recently, I've added to that portfolio and included aspects about reporting portfolio so that tends to be standardizing some of the metrics and reporting them through executive reports or HR related dashboards.
Uh, and at the moment we're looking at how do we take sort of what's been a very tactical solution in reporting and scaling that out too?
Many leaders and analytics specialists at the National Australia Bank terms of an average day in people analytics. I would say no. Two days are the same, which is what I love about my role.
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Timothy Bednall Fantastic.
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Sally Smith
Uh, so one day it could be conversations around a particular issue. So if I give you an example of one of our call centers has some kind new starter attrition and the HR team, there were keen to get underneath what might be causing that.
So scoping out a potential sort of way of untangling that and finding root cause. [Show Less]