Walgreens Intercom plus Info - Questions with 100% Correct Answers How to scan in paper prescriptions scripts (slips of paper with handwritten
... [Show More] prescription) 1. Look up patient by DOB pressing F9 (Patient Entry) 2. Make sure all patient info is on script ( F+L name, DOB, doctor and office location[must be circled] ) ** If a control( addictive meds which will have quantity written out ex "30# thirty" MUST have address written on it AND look up to make sure they are not getting a refill too soon AND if waiting ask the pharmacist if the drug is available. 3. Ask what time they would like to pick it up (waiting, later today or tomorrow) **IF WAITING MAKE SURE TO TYPE IT ASAP, SINCE THEY WILL NO LONGER COME UP AS WAITERS AFTER LIKE 20 MINS OF BEING IN THE SYSTEM!!! 4. place script upside down with blank side facing you and hit start scanning (alt t) once scanned select stop scanning (alt g) 5. type up prescriptions asap since some might be waiters How to know the status and where a prescription is when it is not "ready" 1. "reviewed" means it must be printed 2. "entered" means the pharmacist has to look over it ( if this is the case and the customer is waiting, make sure to press waiting at the bottom of the F2 screen and let pharmacist know that they are waiting) 3. "filled" in a blue tote 5. if it is verified it will be in the bins How to change manufacturer on a prescription 1. F2 (work queue) enter patient name 2. Options (at the top) and scroll down to change manufacturer 3. Scroll through NDCs that pop up and pick the one you want to change it to 4. Press enter and the leaflet should reprint How to add insurance to a patient profile 1. ask for insurance card when medication price ends in .99 or when it is crazy expensive, or when they ask you to 2. Look up patient and go to patient information 3. 3rd party apps 4. click unassigned plan and enter BIN then hit enter then enter PCN 5. Usually it is the first one, if not look through the insurance and find one that makes sense (aka if one says puerto rico, or workers comp, then do not use that one) 6. enter DOB, ID, add group # and person code and make sure you change it to their primary plan aka click Y 7. save 8. Make sure it goes through by updating rx (go back to F2 hit update rx and when the screen with the scanned script pop ups go down to "Pay" and scroll for the new insurance) then reprint new leaflet thingy. 9. if it does not go through or comes up as a TPR or doesn't work and you do not know what to do ask an experienced tech. How to print tax scripts for patients 1. Exit intercom plus and go to Pharmacy managment 2. open store reports at the top then ask for ID and look them up (can only get tax scripts for themselves or their kids under 18) 4. enter time period for year (aka 01/01/18-12/31/18) 5. print and give it to them How to do a partial fill 1. Look up patient in work queue (F2) 2. Go to patient( at the top) and scroll down to partial fill 3. Make sure patient is dispensed a 5 day supply 4. Type in remaining quantity(amount you have - 5 day supply) 5. Press enter 6. Rip up old leaflet and place it next to the scanners with medication in bottle on top 7. when the new leaflet prints make sure to write the total price of the medication from the ripped leaflet at the top of the new one and let the patient know it was partially filled. WCB Will Call Back: the prescriber will return the call RMD Recall Medical Doctor: call the prescriber back later DUR Drug Utilization Review: A patient drug usage problem is found DRE Data Review Error: The Pharmacist found an error with the RX entry info TPR Third Party Reject: An insurance coverage problem is found CMD Call Medical Doctor: A Rx marked for prescriber authorization RTS Refill Too Soon: a patient refill request is sooner than the plan allows If the refill can only happen later than 7 days from current date 1. click Rx entry 2. delete to stored OOS Out of Stock: The Pharmacy is completely out of stock of a medication 1. make sure to order the medication for tomorrow or let the tech ordering it, know that it is OOS. Offer to call other stores to see if they have it PFL Partial Fill: there isn't enough of a medication to completely fill a prescription MSC Miscellaneous: used when no other exception type applies MULT Multiple: more than one exception is attached to a prescription CMD, WCB, and RMD Exceptions explain to the patient that we need to contact their prescriber before they can pick up their prescription. Let them know that we sent a request for the prescriber to call us back about more refills. Offer to call the prescriber while they wait Denied status Explain that the patient's doctor did not approve additional refills and ask the patient if they would like to speak with the Pharmacist DUR Exceptions Inform the patient that the Pharmacist needs to speak with them and ask them to step over to the Consultation window MAKE sure to look at comments before notifying pharmacist) TPR Exceptions Explain that the patient's insurance rejected their prescription and ask them for their insurance card to verify that the correct information is on file. 1. If it says 3mL exceeds days supply, then hit update Rx and do the math to make sure the med is covered by insurance 2. Do not change directions and NEVER change quantity only quantity dispensed bc that’s illegal and I'm too young for jail) How to ring up prescriptions ready to pick up (register stuff) 1. ask for last name, look up first 3 letters in F2(work queue) 2. Always ask for 1st name and then scroll down to find it 3. If it says "ready" look at bin # and go to corresponding bin to get it 4. ring it up, making sure to pay attention whether it is a refill, copy or new-e (it will say so on the leaflet stapled to bag beneath price) 5. Ask for patients last 4 phone # digits that they must key into credit card pad thing ( if they do not know #s ask for them to confirm address on leaflet and then press verified) ask for rewards card 6. If meds require a pharmacist to scan MAKE SURE to look up whether it is a new [Show Less]