Vivint All Possible Questions and Answers 2023 with complete solution.
Q: Who signs the agreements and does the digital survey? Answer- The
... [Show More] customer
who's name is on the account. No exceptions!
Q: What partners do we use to finance the equipment? Answer- Citizens and Fortiva
Q: Why is VIVINT better? Them vs. Us Answer- Upfront cost vs. finance
DIY vs. professional install
Phone call vs. 2 way voice
Multiple apps vs. one app
Price rises vs. lowers
3rd party drama vs. in house
Hardware vs. software
WiFi vs. cellular
Motion clips vs. continuous
Limited warranty vs. lifetime
Q: What are the "Can We Pay Questions?" Answer- 1. Are you the homeowner?
2. Do you consider yourselves vocal people?
3. Would you use the system more when home, away, or both?
4. How often would you use this system? Weekly? Daily? Monthly?
5. If a friend asked you why you got vivint as opposed to ADT, Nest or 6. 6. Ring what
would you say and why?
7. What are your 3 favorite devices or features in the system and why?
8. Would you be okay leaving our vivint sign in the yard?
9. Is it okay we use your name as a positive reference in the neighborhood?
10. Would you have any problems working with our techs schedule to get the best deal?
Q: How do you help a customer get a new sign Answer- Email:
[email protected]
Q: If a customer is having trouble with system, who should they contact? AnswerCustomer loyalty 877.275.0177
Or
Visit our live chat @ VIVINT.com
Q: If customer is in need of immediate attention or you need help saving an account
from canceling, who should you contact? Answer- Email [email protected] and explain
the situation. Be sure to include customers name and account number.
Q: What are good ways to build rapport with customers? Answer- 1. Use customers
name, a lot
2. Compliment something about them or home
3. Find common ground
4. Match & mirror mannerisms and speech
Q: Which homes should you first talk to when starting a new area? Answer- Existing
VIVINT customers. Make sure their satisfied with their service and ask for a post on the
neighborhood page
Q: What's the fastest way to succeed in this job? Answer- Work all the hours, train with
people who are selling consistently, and maintain a positive attitude No Matter What.
Q: In what correct order should you prospect houses? (Who should you talk to first and
then save for last) Answer- - 2 cars + alarm sign
- 1 car + alarm sign
- 2 cars + no sign
- 1 car + no sign
Q: What is the purpose of the can we pay questions? Answer- The purpose of the
questions, is for the customer to sell themselves. [Show Less]