USPS Mission - CORRECT ANSWER Provide, trusted, affordable, universal
24-Hour Clock - CORRECT ANSWER Improve effectiveness through
... [Show More] standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this.
Delivery Methods - CORRECT ANSWER Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC - CORRECT ANSWER Automated Postal Centers
Automated Postal Centers - CORRECT ANSWER Self-serve kiosks, commercial retail outlets, banks, ATMs.
Mail Arrival Profile - CORRECT ANSWER Determines operational startup & staffing.
CET - CORRECT ANSWER Critical Entry Time
Clearance Time - CORRECT ANSWER Mail is cleared for dispatch.
18:00 - CORRECT ANSWER Carriers in from street.
20:00 - CORRECT ANSWER 80% of collection mail should be cancelled at the P&DC.
23:00 - CORRECT ANSWER Out of primary processing.
24:00 - CORRECT ANSWER Secondary Operations Complete
04:00-09:00 - CORRECT ANSWER Distribute to DDC/DDU
07:00 - CORRECT ANSWER 100% of DPS 2nd pass complete.
Core Responsibility - CORRECT ANSWER Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy.
PolicyNet - CORRECT ANSWER Online resource to find handbooks, manuals, publications.
Directives - CORRECT ANSWER Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer service.
DMM - CORRECT ANSWER Domestic Mail Manual
Domestic Mail Manual - CORRECT ANSWER DMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes.
IMM - CORRECT ANSWER International Mail Manual
International Mail Manual - CORRECT ANSWER IMM - Mailing conditions for each country, also includes a list of countries.
ASM - CORRECT ANSWER Adminstrative Support Manual
Administrative Support Manual - CORRECT ANSWER Policies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy.
POM - CORRECT ANSWER Postal Operations Manual
Postal Operations Manual - CORRECT ANSWER Operations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation.
ELM - CORRECT ANSWER Employee & Labor Relations Manual
Employee & Labor Relations Manual - CORRECT ANSWER Personnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations.
F101 - CORRECT ANSWER Field Accounting Procedures
AS or MS - CORRECT ANSWER Handbook ID for Administrative Support Manual (ASM)
DM - CORRECT ANSWER Handbook ID for Domestic Mail Manual (DMM)
EL or P - CORRECT ANSWER Handbook ID for Employee & Labor Relations Manual (ELM)
M - CORRECT ANSWER Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM)
PO - CORRECT ANSWER Handbook ID for Postal Operations Manual (POM)
Publications - CORRECT ANSWER Primarily for public, marketing and mail guidelines.
Postal Bulletin - CORRECT ANSWER Official source of updates and amendments to current directives. Can be accessed through PolicyNet. Biweekly.
Postal Forms - CORRECT ANSWER Can be searched by title or number. Website also provides links to OPM, GSA, TSH, OSHA, OWCP.
Publication 223 - CORRECT ANSWER Information regarding directives and forms catalog.
#1 Business Goal - CORRECT ANSWER Strengthening customer relationship.
Value, Exceptional Service, Reliability - CORRECT ANSWER Will increase revenue, missed opportunity is missed revenue, quality end-to-end service.
Building Customer Relationship - CORRECT ANSWER Positive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting customer feedback.
What the postal service offers - CORRECT ANSWER Better value, presence in every community, USPS.com, competitive pricing incentives.
Shipping Services - CORRECT ANSWER Priority, Express, Parcel Select, Parcel Return Service, International Mail
Parcel Select - CORRECT ANSWER Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives.
Parcel Return Service - CORRECT ANSWER Consumer return merchandise.
International Mail - CORRECT ANSWER Service to over 180 countries. Includes FC, GXG, PM, PMEI.
GXG - CORRECT ANSWER Global Express Guaranteed
Global Express Guaranteed - CORRECT ANSWER 1-3 day delivery. Money-back guarantee to approximately 180 countries. Up to $100 insurance, can purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail - CORRECT ANSWER 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8.
Priority Mail Express - CORRECT ANSWER 1-2 days. Money-back guarantee. 365 days a year. Includes proof of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of USPS.
Mailing Services - CORRECT ANSWER First Class, Periodicals, Standard, Package Services
First Class - CORRECT ANSWER Up to 13 oz, 2-3 day delivery.
Periodicals - CORRECT ANSWER Newspapers, magazines, journals, newsletters.
Standard - CORRECT ANSWER Printed matter: Flyers, circulars, advertising, newsletters, bulletins, catalogs, small packages. Includes general merchandise such as large/small gifts. Retail only.
Media - CORRECT ANSWER Educations materials: Books, film, manuscripts, CD, DVD
Library - CORRECT ANSWER To/from libraries, schools
Bound Printed Matter - CORRECT ANSWER Permanently bound: catalogs, phone books. BMEU
Extra Services - CORRECT ANSWER Certified, Insurance, Registered, USPS Tracking, Signature Confirmation, Return Receipt
Online Services - CORRECT ANSWER Buy stamps, Track and Confirm, COA, FWD, Holds, schedule redelivery, postage, package pickup, order supplies.
Click-N-Ship - CORRECT ANSWER Ability to print labels with postage, pay postage by CC, calculate and compare rates, standardize and store addresses, find zip codes, purchase insurance.
Employee Engagement Programs - CORRECT ANSWER Identify opportunities. Business Connect/Customer Connect/Rural Connect
Package Pickup - CORRECT ANSWER Schedule online carrier pickup.
Pick Up On Demand - CORRECT ANSWER Schedule a timed pickup for additional fee.
USPS Mobile - CORRECT ANSWER GPS location app for locating USPS facilities.
Direct Mail - CORRECT ANSWER Mailing tool that is cost effective, promotes business, generates sales.
EDDM - CORRECT ANSWER Every Door Direct Mail - 5000 or fewer pieces, must qualify as a flat. Thickness greater than .0007, max 3.3 oz. Must have proper indicia. Postage is paid in advance - cash, check for payment. PS3602-R
Every Door Direct Mail - CORRECT ANSWER Cost-effective way to reach potential customers near your business. Create mailpieces however you like, select postal routes and pay for postage online. Bring your mailing to your local Post Office™ for delivery to every household on chosen routes. 5000 or fewer pieces, must be a flat, thickness min .007", max 3.3 oz. Must have indicia. Postage paid in advance. PS3602-R - Postage Statement. Cash/check for payment.
Premium Forwarding Service - CORRECT ANSWER Fee service offering temporary weekly reshipment services. Length of 2 weeks to one year (6 month renewal).
Self-Service Kiosk - CORRECT ANSWER Located in Post Office lobbies. They are available even when the Post Office counter is closed. Designed to process 80% of transactions.
mPOS - CORRECT ANSWER Mobile Point of Sale
Mobile Point of Sale - CORRECT ANSWER Allows customer service representatives to process many simple transactions away from the Full-Service counter, a strategy known in the retail industry as "line busting." Consists of an Apple iPod Touch, integrated barcode imager/credit card reader, wireless receipt printer and wireless label printer, allowing Post Offices to improve customer experience and reduce cost to serve.
Stamps by Mail - CORRECT ANSWER Ability to order stamps and have them mailed directly to customer. Order forms/online.
Stamps by Phone - CORRECT ANSWER Ability to order stamps via phone and have them mailed directly to customer.
Stamps by Fax - CORRECT ANSWER Ability to order stamps via fax and have them mailed directly to the customer.
Forever Stamps - CORRECT ANSWER 1 oz FC letter stamp.
Semi-Postal Stamps - CORRECT ANSWER Charity stamps. Additional amount is donated to charity.
Strategic Partners - CORRECT ANSWER Fed Ex, UPS, Amazon
HAZMAT - CORRECT ANSWER Hazardous Materials
DMM Publication 52 - CORRECT ANSWER Hazardous, Restricted and Perishable Mail
PACT - CORRECT ANSWER Prevent All Cigarette Trafficking - 2009
HAZMAT Question - CORRECT ANSWER Is there anything liquid, fragile, perishable or potentially hazardous such as lithium batteries or perfume?
HAZMAT Regulations - CORRECT ANSWER Found in DMM, IMM, Publication 52, Handbook EL-812.
ORM-D - CORRECT ANSWER Other Regulated Materials-Domestic: Marking for mail or shipping in the US that identifies other regulated materials for domestic transport only. Packages bearing this mark contain hazardous material in a limited quantity that presents a limited hazard during transportation, due to its form, quantity, and packaging. Surface transport only. No International. Usually consumer commodities.
HAZMAT Categories - CORRECT ANSWER Flammable, Corrosive/Reactive, Biological, Toxic, Other common
Declared HAZMAT - CORRECT ANSWER Declared by mailer, properly marked, properly packaged.
Undeclared HAZMAT - CORRECT ANSWER Suspected of containing prohibited HAZMAT.
Non-mailable HAZMAT - CORRECT ANSWER Markings of non-mailable materials, non-mailable quantity, improperly prepared [Show Less]