URAC Team Member Test Prep 2023 We complete monthly check of on-hand inventory and pull drugs that are expiring 3 months out. All pharmacy stock found to
... [Show More] be expired will be pulled from inventory and segregated into a quarantine area. These products will be returned to the Walgreens Windsor Return Center or Genco based on the type of product. What are the cold chain distribution processes, and what steps are taken to ensure integrity of the product? We prioritize checking refrigerated product so it is not left out of the refrigerator too long. We package shipments per a standard approved pack-out per season. How long are designed seasonal packouts able to keep the medication within range? All cooler and pack-outs have been validated to maintain temperature for 36 hours. We are currently using two seasonal pack-outs. We use the summer pack-outs starting in the spring and Winter pack-outs in late fall. How are packages tracked to ensure they arrive as expected? We get an exception report from FedEx or our courier calls us if there is an issue so alternate arrangements can be made. What is the process if shipments are delayed or missed? We reach out to the patient to see when it is needed and reship based on the needs of the patient. How do you know which states you can ship into? We only ship into states where our pharmacy is licensed in or as allowed per state law. Are the shipping scales estimated or exact? We estimate the weight, thus our scales aren't required to be calibrated. How are drugs packaged to ensure safety and integrity? Pill bottles contain child proof caps, are placed in stapled bags ad bubble pack envelopes. Have the shipping pack-outs been tested and validated? Yes, validation studies are available from the Support Office. Simulation test results are on our intranet site Localsprx. What is your involvement in Quality Management? We report any incidents, complaints, or problems to the pharmacist and our manager. We then work as a team to improve and if any error occurred go through the peer review process. How do you define a complaint? Any expression of dissatisfaction by a customer. How are complaints handled? We attempt to resolve all complaints when they are presented to us from the customer. My manager is then informed of all complaints. How are complaints documented? They are entered into a form on our intranet site for tracking. The RMGO gets a quarterly summary report. What are the two divisional Quality Improvement Projects? (QIP) Patient Assessment Compliance Rates and Incorrect Packages Sold. How often does the Quality Management Committee (QMC) meet? The Support Office and regional committee meet quarterly. Where is the Store Emergency Plan located? Show where this is located in the store. How are patient's prescription needs handled in the event of a disaster? What happens if your facility cannot ship drug? Patients can utilize other Walgreens stores or they can contact our Specialty Support Center for assistance obtaining the medication [Show Less]