In terms of events, which of the following is true? - THE CORRECT ASNWER IS
WRONG - Agents must report formal marketing/sales events only to
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When completing an enrollment application in LEAN, why is an agent prohibited from
entering their own email address in a field available for the consumer's email address? -
THE CORRECT ASNWER IS The consumer/member would not receive plan related
correspondence intended for him/her.
Annual Election Period (AEP) is a time when: - THE CORRECT ASNWER IS
Consumers can elect to join a Medicare Advantage Plan or switch to a different plan.
You have scheduled an appointment and obtained a Scope of Appointment (SOA) form
to discuss Medicare Advantage Plans with a consumer. When you arrive at the
appointment, a friend of the consumer who is Medicare-eligible is present to hear your
presentation. What should you do? - THE CORRECT ASNWER IS Before you can start
the appointment with both consumers, ask the consumer's friend to complete an SOA.
Educational events allow for which of the following to occur? - THE CORRECT
ASNWER IS Provide objective information about the Medicare program and/or health
improvement and wellness.
Agent Brenda is presenting Medicare Advantage plan options to her consumer,
Melanie. During the presentation, Brenda tells Melanie that Medicare gives each plan a
Star Rating. Which of the following is not an appropriate response when Melanie asks
what the Star Rating means? - THE CORRECT ASNWER IS Brenda should tell Melanie
that the Star Rating is the same for every plan and it does not accurately reflect a plan's
performance in certain categories.
When does Permission to Contact for Medicare Advantage and/or Prescription Drug
Plans expire? - THE CORRECT ASNWER IS Once contact is made or 9 months from
the date the consumer provided permission (e.g. consumer signature date on BRC) or
90 days if on federal do not call list, whichever comes first.
Julie, a consumer, is having difficulty understanding the information her agent, Victor, is
presenting at her in-home appointment. She provides Victor with her cousin's telephone
number and email address and asks him to explain the plan to her cousin, who
frequently assists with her health care decisions. The next day, Victor emails Julie's
cousin. Has Victor been compliant? - THE CORRECT ASNWER IS No. Victor violated
United Healthcare permission to contact guidelines by emailing the cousin without the
cousin's permission.
John has Power of Attorney to act on behalf of his mother. What does that mean when it
comes to his mother enrolling in a Medicare Advantage Plan? - THE CORRECT
UNITED HEALTHCARE-ETHICS AND COMPLIANCE EXAM
VERIFIED ANSWERS.
ALL THE BEST
ASNWER IS John may sign the Enrollment Application and must be able to provide
documentation upon request by the Plan that indicates his authority under state law to
enroll his mother.
Which of the following is not considered unsolicited contact with a Medicare eligible
consumer according to CMS regulations and UnitedHealthcare's rules, policies, and
procedures? - THE CORRECT ASNWER IS Mailing a marketing brochure to the
consumer via postal mail.
To sign an enrollment application on behalf of a consumer, what authority must the
individual have? - THE CORRECT ASNWER IS The individual must be legally
authorized in the state in which the consumer resides to act on behalf of the consumer [Show Less]