TESTED AND CONFIRMED A+ ANSWERS
1) All of the following are accurate descriptions of modern marketing, EXCEPT which one?
A) Marketing is the creation of
... [Show More] value for customers.
B) Marketing is managing profitable customer relationships.
C) Selling and advertising are synonymous with marketing.
D) Marketing involves satisfying customers' needs.
E) Marketing is used by for-profit and not-for-profit organizations.
2) According to the opening scenario, the Tide marketing team is MOST concerned about which
of the following?
A) maintaining its brand share
B) fostering customers' emotional connections with their product
C) advertising their product's benefits
D) comparing the effectiveness of their product to other brands
E) incorporating consumer-generated marketing in the marketing mix
3) According to management guru Peter Drucker, "The aim of marketing is to ."
A) create customer value
B) identify customer demands
C) make selling unnecessary
D) set realistic customer expectations
E) sell products
4) is defined as a social and managerial process by which individuals and organizations
obtain what they need and want through value creation and exchange.
A) Selling
B) Advertising
C) Bartering
D) Marketing
E) Negotiating
5) Which steps of the five-step marketing process are about understanding customers, creating
customer value, and building strong customer relationships?
A) the first two only
B) the first three only
C) the first four only
D) the last three only
E) the last four only
6) According to the simple five-step model of the marketing process, a company needs to
before designing a customer-driven marketing strategy.
A) determine how to deliver superior value
B) build profitable relationships with customers
C) use customer relationship management to create full partnerships with key customers
D) understand the marketplace and customer needs and wants
E) construct key components of a marketing program
7) are human needs as shaped by individual personality and culture.
A) Needs
B) Wants
C) Demands
D) Values
E) Exchanges
8) When backed by buying power, wants become
A) social needs
B) demands
C) physical needs
D) self-esteem needs
E) exchanges
9) What do companies call a set of benefits that they promise to consumers to satisfy their
needs?
A) market offering
B) value proposition
C) demand satisfaction
D) need proposition
E) evoked set
10) Which of the following refers to sellers being preoccupied with their own products and
losing sight of underlying consumer needs?
A) selling myopia
B) marketing management
C) value proposition
D) marketing myopia
E) the product concept
11) When marketers set low expectations for a market offering, the biggest risk they run is
.
A) disappointing loyal customers
B) decreasing customer satisfaction
C) failing to attract enough customers
D) failing to understand their customers' needs
E) incorrectly identifying a target market
12) is the act of obtaining a desired object from someone by offering something in
return.
A) A value proposition
B) Exchange
C) Bribery
D) Value creation [Show Less]