Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1)
... [Show More] Inseparability refers to 1)
A) the fact that production and consumption occur independently
B) hospitality products being inherently heterogeneous
C) the fact that production and consumption occur simultaneously
D) hospitality products are tangible
Answer: C
Diff: 0 Type: MC
2) Anyone who receives or benefits from the output of someone's work is 2)
A) an employee B) a vendor C) internal guest D) a guest
Answer: D
Diff: 0 Type: MC
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
3) Compare and contrast your ideal weekly work schedule with that of a typical manager in the hospitality
field. Where are the main differences and how does the hospitality industry justify the differences.
Answer: Most students will note their perfect schedule as Monday-Friday 9 AM-5 PM with weekends and holidays
off. The reality of a 60-70 hour workweek and holidays being the busiest days is not the most appealing
schedule for young people. The rationale that the service the hospitality industry offers best is
convenience, yet convenience to the guest does not always mean convenience to the provider.
Diff: 0 Type: ES
4) Using the four facets of the hospitality industry (travel, lodging, foodservice, and recreation),
differentiate between the method of service offered to customers. Use specific examples.
Answer: Student answers will vary according to specific type of service they choose from each facet.
Diff: 0 Type: ES
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
5) The central focus in hospitality is 5)
A) guest service B) provide a profit C) attitude D) communication
Answer: A
Diff: 0 Type: MC
6) Recruiters are looking for 6)
A) service-oriented people B) well-rounded candidates
C) honesty D) creativity
Answer: A
Diff: 0 Type: MC
1 [Show Less]