CHAPTER 1
Communication - derived from the Latin words con
which means "with," munus which means "a business,"
ommunis which means "common," and
... [Show More] communico
which means "to confer" or "to relate with one
another"
- The process of accomplishing a goal, "with a
business to confer or relate with one another."
- Globally Competitive
- Communication begins with the formulation of
idea
Effective communication - is the most critical
component of total quality management
Stages of Communication
1. Thinking
2. Symbolizing
3. Expressing
4. Transmitting
5. Receiving
6. Decoding
7. Response/Feedback
8. Monitoring
Aspects of Communication
1. Communication is integrated in all parts of our
live.
- Communication is valued in the real world
4 Major Domains
Academics
Professional
Personal
Civic
2. Communication meets needs.
- Communication is far more than the
transmission of information.
Physical needs - The need to communicate
keep our bodies and minds functioning
Instrumental Needs - helps us get things done
in our day-to-day lives and active shot-and-longterm goals.
Relational Needs - helps us maintain social
bonds and interpersonal relationships.
Identity Needs – communication allows us to
present ourselves in a distinct manner.
3. Communication is guided by culture and
context.
- Full range of learned human behavior patterns.
4. Communication is learned
- We are born with the capacity to learn language
and the ability to communicate.
5. Communication has ethical implications
- Deals with the process of negotiating and
reflecting on our actions and communication
regarding what we believe to be right and
wrong.
Types of Communication
1. Verbal Communication - a form of transmitting
messages using word symbols in representing
ideas and objects which comes in two forms:
oral and written.
Factors that affect verbal communication:
Tone of voice
Use of descriptive words
Emphasis on certain phrases
Volume of voice
Examples of non-verbal cues
Intonation
Facial expressions
Pause
Hand gestures
Use of visuals
Body movement
Eye contact
2. Non-verbal communication - is a form of
communication which refers to the sending of
messages to another person using methods or
means other than the spoken language.
Two Basic Categories
1. Non-verbal messages produced by the body
2. Non-verbal messages produced by the broad
setting such as time, space, and silence.
- Touch
- Volume
- Gestures
- Intonation
- Smell
- Glance [Show Less]