Managers and You
Both of you are held legally liable to fines, arrests and jail time for making guests intoxicated until they sober up.
The
... [Show More] doorman
Aside from you and your manager, they are also held legally and personally responsible if customers are intoxicated as their job is to decide whether or not people are intoxicated and to deny entry to anyone who has already had too much to drink.
The server
Another person responsible for assessing whether or not a customer has had too much to drink and must den them service if you believe they are intoxicated, or showing signs of intoxication.
What are the consequences to getting someone intoxicated while on the job?
- Temporary licence suspension at the pub.
- Academic sanctions
- Job loss
- Fines
- Criminal charges
Who is Smart Serve
A division of the Hospitality Industry Training Organization of Ontario (HITOO) is a non-profit organization dedicated to developing and delivering responsible alcohol service training to all individuals who serve alcoholic beverages or work where alcoholic beverages are sold or served in the province of Ontario.
What is Smart Serve?
They are responsible for alcohol beverage service training program developed by Smart Serve Ontario.
What does Smart Serve cover?
- Types of licence
- Legal rights, responsibilities and liabilities
- Facts about alcohol
- How alcohol works in the body
- Signs of Intoxication
- Forms of identification
- Prevention and intervention techniques
- Retail Alcohol Sales
True or False: Only the owner and the manager of an establishment can be held legally and personally responsible for an intoxicated customer.
It is false for only the owner and the manager of an establishment can being held legally and personally responsible for an intoxicated customer.
Charlie is the night manager at an upscale Bistro. Two of the guests at table seven have had a little too much to drink but they are regular customers who spend a lot of money at the Bistro every week. They also refer a lot of business.
Afsha, the server, has come to Charlie and said that she has tried to refuse service but one of the guests is insisting on another round of drinks. Charlie tells Afsha to serve the last round and then make sure the guests leave in a cab.
The guests are sent home in cabs but when exiting the cab one guest is so intoxicated he trips and hits his head on the pavement. He is taken to the hospital with fairly serious injuries to his head and face.
Who can be held responsible?
Both of them are responsible for this incident. [Show Less]