Stress has the ability to affect what four categories?
Cognitive, Behavior, Emotions, Physical
What is stress?
a normal physical response to
... [Show More] events that make you feel threatened or upset your balance in some way
The stress response is also known as what?
Fight, Flight, or Freeze
What is trauma?
an event outside of one's normal experience that causes intense fear for life
what four areas does vicarious traumatization effect in the professional realm?
Performance, Morale, Relational and Behavioral
what is traumatic stress?
the stress response to a traumatic event in which one is a victim or witness
What are the ABCs for addressing vicarious trauma?
Awareness, Balance, Connection
What is the difference between traumatic stress and vicarious trauma?
Traumatic stress is a victim's reaction and vicarious traumatization is the helper's reaction
What is the definition of resilience?
the process of adapting well in the face of adversity, trauma, tragedy, threats or significant sources of stress
How do the five dimensions of strength relate to resilience?
by helping to increase it
Self care should cover which three aspects?
Body, Mind and Spirit
What is self-care?
what people do for themselves to establish and maintain health and to prevent and deal with illness
What are active listening practices and roadblocks?
Creating a safe environment, building a rapport and focus on issues
What is the value of active listening and How will you use it in your role as SARC/VA?
Helps you connect to the complainant/victims and to appropriately asses their needs
What are some techniques that will help you be effective at both receiving and sending information?
Engaging, Focusing, Thinking, Questioning, Clarifying, Paraphrasing and using "I" statements
What are the four components to the effective communication model?
Sender, Receiver, Feedback, Verbal and non-verbal messages
What is active listening?
A technique to understand what is being said a two way process to communicate
Describe Active Listening Skills and behaviors
Acknowledge: provide verbal and non-verbal awareness of speaker
Reflect: reflect feelings, experience or content "what I hear you saying is
Probe: ask questions "can you clarify what you meant by"
Support: shiw warmth and caring in your own way
Be Quite: Give the person time to think as well as talk do not interrupt
Paraphrase: summarize and clarify confusion "To confirm what I heard you say" [Show Less]