ServiceNow IRM Exam - Questions and Answers (Complete Solutions) Which of the following are the classic risk score types that ServiceNow tracks? (Choose
... [Show More] three.) A. Residual B. Inherent C. Calculated D. Operational E. Digital Which of the following tables exist within the GRC: Profiles application scope? (Choose three.) A. Document B. Policy C. Risk D. Content E. Indicator What are some characteristics of the ServiceNow Store? (Choose four.) A. Some applications are certified by ServiceNow B. All applications are certified by ServiceNow C. Applications may be developed by ServiceNow Technology Partners D. It houses both paid and free applications and integrations E. Applications are built om the ServiceNow platform F. Applications are certified by other developers Which role is not part of ServiceNow GRC? A. Risk User B. Risk Developer C. Risk Manager D. Risk Reader Which of the following statements is true of a Risk Response task? A. Only one Risk Response task can be related to a Risk at a time B. Only users with the risk_manager role or higher can be assigned to a Risk Response task C. The risk admin role is required to assign the Risk Response task D. The Risk Response task is automatically progressed through the states using a workflow What table, along with the Policy table, is linked to the Control Objective table by a many-to-many relationship? A. Entity Class B. Citation C. Authority Documents D. Risk Framework Why would you create Entity classes? A. To show relationships between tables or objects you are tracking that doesn't otherwise exist anywhere in ServiceNow B. To be assigned to risk statements, which generate risks for every Entity listed in the Entity Class C. To be assigned to Control Objectives, which generate Controls for every Entity listed in the Entity class D. To show relationships between Entities and Policies and map them directory to Citations The Tablename.config: A. Displays the configuration list view of the table in the browser tab B. Displays the table in list view within the Content Frame C. Displays the table in list view within a separate browser tab D. Displays the configuration list view of the table in the Content Frame Which of the following extends from items? A. Citation B. Controls C. Issue D. Policy What happens when you assign an Entity Type to a Risk Statement? A. An assessment will be automatically generated to test each Entity listed in the Entity Type B. A risk assessment is created automatically for every Entity listed in the Entity Type C. A risk is automatically generated for every Entity listed in the Entity Type D. The Entity is now going to present a risk score and controls are going to be tied to it There is a direct relationship between Entity Class and Entity Type when: A. They have the same Entity Types B. There is no direct relationship C. They have the same Entities D. They leverage the same reporting Which filter navigation syntax displays the table in list view within a separate browser tab? A. Tablename_LIST B. Tablename.list C. Tablename.LIST D. Tablename.List Jim is an Audit Manager. In addition to Audit Manager, which roles should be assigned to ensure he can manage the audit process as well as other GRC functions related to audit? (Choose two.) A. sn_grc.manager B. sn_audit.user C. sn_grc.user D. sn_grc.reader E. sn_grc.developer What table extends from Document Table? A. Risk B. Risk Framework C. Risk Response Task D. Risk Statement Which of the following are scoped applications related to the Risk and Compliance applications? (Choose four.) A. GRC: GRC Profiles B. GRC: Attestation Design C. GRC: UCF Compliance D. GRC: Policy and Compliance E. GRC: Performance Analytics F. GRC: Risk Management Which tables extend the Content (sn_grc_content) table? (Choose two.) A. sn_compliance_citation B. sn_grc_issue C. sn_compliance_policy_statement D. sn_risk_risk All of the following are PARENT tables which exist within the GRC Entities application scope EXCEPT. A. Item B. Document C. Content D. Indicator Which table stored the links from Entity to Entity Types? A. [sn_compliance_m2m_ profile_profile_type] B. [sn_risk_m2m_risk_profile] C. [sn_compliance _m2m_policy_profile] D. [sn_grc_m2m_profile_profile_type] Where does a policy get published to when it is approved? A. Knowledge Summit B. ServiceNow Library C. Authoritative Records D. Knowledge Base What GRC module would you access in order to update Entity Types? A. Risk > Entities B. Scoping > Profiles C. Scoping > Entity Types D. CMDB The ServiceNow Platform requires which external components in order to ingest data from other systems? A. The platform includes an SDK template that allows developers to enhance it using Java B. A messaging bus needs to be developed C. The platform allows XML to be ingested, and it required developers to leverage XSLT to map it properly D. The platform has Integration Service that allow users and developers to ingest data from a variety of sources You are working with your customer to determine necessary audit management workflow configurations. What should they know about the approval process for audit engagements? (Choose three.) A. If the engagement is approved and there are remaining open tasks or issues, it automatically moves into the Follow Up state. B. If the engagement is approved and there are no remaining open tasks or issues, it automatically moves into the Closed state. C. If the engagement is rejected, it automatically moves back to the Fieldwork state. D. If the engagement is approved and there are remaining open tasks or issues, it automatically moves into the Fieldwork state. E. If the engagement is rejected, it automatically moves into the Scope state. Which GRC application would you use to manage internal or external consultancy processes that aim to prove the effectiveness of controls? A. Audit Management B. Risk Management C. Vendor Risk Management D. Policy and Compliance Management What are the Risk Scoring methods available in ServiceNow? (Choose two.) A. Quantitative B. Qualitative C. Inherent D. Residual E. Calculated The Risk thresholds in the Risk Criteria Matrix (default values) do not line up with company needs. What should you do? A. Configure the Risk Criteria in ServiceNow B. Identify Risk that will benefit from the default values C. Demonstrate Risk scoring scenarios using the default values D. Use the default values to determine new company approach Who can move a Policy into Review? (Choose two.) A. sys admin B. policy approver C. policy reviewer D. policy owner The Citation table is a child table of which parent? A. Content B. Authority Document C. Item D. Document Control Failure Factor represents the impact of Control Failures on what score? A. Inherent B. Residual C. Total D. Calculated Which one of the following is not a trigger for issue creation? A. Manual issue created by any manager or admin role as well as by audit user B. Indicator failure C. Risk assessment returns the inherent and residual risk impact as 'Very High' D. Attestation returns the result as 'Not Implemented' E. Control effectiveness is 'Ineffective' and the state of control test is 'Closed Complete' GRC Options in Interactive Filters are only available through which feature? A. GRC Filtering B. Metrics Reporting C. Performance Analytics D. Trending Analytics In which state can reviewers either send the Policy back to draft or forward it by requesting approval? A. Retired B. Published C. Awaiting Approval D. Review The Risk Scoring values are entered on the Risk Statement. What records inherits the values from the Risk Statement? A. Risk Criteria Matrix B. Risk Framework C. Registered Risk D. Risk Response Issue Which of the following statements correctly describe the risk management lifecycle process? A. Access, Identify and Plan, Control, Review B. Control, Review, Assess, Identify and Plan C. Identify and Plan, Assess, Control, Review D. Identify and Plan, Review, Assess, Control When calculating compliance scores, what is true about the weighting of Controls? (Choose two.) A. Controls are not weighted equally by default B. The weight cannot be changed C. The default value is 10 D. The weight of the Control is set when the Control is created Which role(s) has the capability to create Policies? Choose two.) A. Compliance Manager B. Compliance admin C. Compliance User D. Risk Manager The 'Add to Update Set' utility is available for download via: A. ServiceNow Developer site B. ServiceNow store C. ServiceNow Community D. ServiceNow HI support What are the four values leveraged for the Inherent and Residual Risk Score Types? A. Impact, Probability, SLE, ARO B. Impact, Likelihood, SLE, ALE C. Impact, Likelihood, SLE, Score D. Impact, Likelihood, SLE, ARO What would you leverage in order to provide users with an alternate user experience to view policies, create policy exceptions, and search for controls? A. Help Desk Portal B. Catalog Portal C. Access Portal D. Service Portal What type of customers may you encounter? (Choose three.) A. Organization recently acquired and had some bad audit findings (using ServiceNow GRC to help restart their process) B. Organization with little to nothing in place already (implementing one or more core ServiceNow GRC applications) C. Organization undergoing a full GRC transformation (implementing all three core ServiceNow GRC applications at once or in a phased approach) D. Organization implementing ServiceNow GRC to help ease their Customer Service organization (using other tools to manage other processes) E. Organization implementing ServiceNow GRC to help ease their Help Desk organization (using other tools to manage other processes) Possible regulations when Entity scoping for Healthcare:(Choose two.) A. HITRUST B. FISMA C. HIPAA D. HETRUST For Control records, who can modify the Control in the Draft state? A. All compliance users B. Only the Compliance Manager C. Only the person assigned the Attestation D. Only Control Owners Control indicators may be triggered or scheduled in which state? A. Retired B. Monitor C. Review D. Attest E. Draft Which role reviews the risk response and moves the Risk record into the Monitor state at the appropriate time? A. Risk Manager B. Risk User C. Risk Reader D. Risk Owner Entity scoping is used for what? A. Make sure that all of your Entities have the right visibility B. Create and assign controls to the correct users C. Create, assign, and manage controls and risks across an enterprise D. Scope out the different users and roles that have access to the platform The SOX content pack includes a series of policies, control, risks. How are all of these components linked together? A. Mapping File B. ManuallyC. Automatically D. Batch import UCF has a collection of what? Select all UCF terms.(Choose three.) A. Control Indicators B. Authority Documents C. Policies D. Citations E. Controls As a customer reaches greater GRC maturity, what can we expect to see occurring across their organization? (Choose three.) A. Single Risk and Control frameworks across enterprise available to all stakeholders B. Reliance on spreadsheet management for risk reporting C. Continuous real-time monitoring of control performance D. Cross-functional process automation E. Reactive strategies for GRC activities Which scheduled jobs in the GRC: Profiles scope help manage the population of Entity records? (Choose two.) A. GRC indicator nightly run B. GRC Entity and Risk Statement Data Collection C. GRC Profile Generation D. GRC Refresh Risk Scores Which of the following is the correct statement about Risk Scoring formulas? A. SLE × ARO = ALE B. ALE × ARO = Compliance Score C. ALE × ARO = SLE D. Impact × Urgency = ALE For classic risk assessment, while a Risk is in the Assess state, reviewers can do which of the following? (Choose two.) A. Answer the assessment, moving the Risk to Respond B. Set the Risk to Monitor C. Delete the Risk D. Set the Risk back to Draft What is the condition that must exist to edit the factor guidance of a published risk assessment methodology (RAM)? A. All assessment instance records are in the Monitor state B. All assessment instance records are closed C. All assessment instance records are deleted D. States of the assessment instance records are irrelevant E. All assessment instance records are canceled Policies can be automatically published after which of the following occurs? A. Related control objectives are marked active B. Policy exception is closed C. Policy is approved by all approvers D. Policy is approved by one approver To allow other applications to request a policy exception, you must complete the integration registry form. In addition to providing the name of the registry entry, what additional information is needed to complete the form? A. You must indicate the audience for requesting policy exceptions B. You must indicate the intended Service Portal C. You must indicate the policy exception target table D. You must indicate the allowed policy acknowledgement campaigns The overall goal of Entity Classes is to: A. To enable reporting and to support advanced risk assessment B. Show relationships between Entities and policies and map them directly to Citations C. Associate Control Objectives and Risk Statements with Risks and Controls D. To provide specific information about an Entity, such as who owns the Entity What is the minimum role required for creating a policy acknowledgement campaign? A. sn_risk.user B. sn_compliance.user C. sn_compliance.admin D. sn_compliance.manager E. sn_control.owner What is the condition that must exist to edit the risk scoring logic of a published risk assessment methodology (RAM)? A. All assessment instance records are closed B. All assessment instance records are deleted or canceled C. All assessment instance records are in the Monitor state D. All assessment instance records are in the Draft state [Show Less]