_____ _____ is the management of processes used to design, supply, produce, and deliver valuable goods and services to customers - -operations
... [Show More] management
-Operations management is mainly concerned with _____.
designing a set of goods and services and their related processes
consumption of goods and services
disposing of goods and services
how resources are developed and used to accomplish business goals - -how resources are developed and used to accomplish business goals
-Identity the aspects of an operations management system that are affected by infrastructural decisions. (check all that apply)
process innovation
workforce
product demand
production planning and control - -process innovation, workforce, production planning and control
-Identify the scenarios that are examples of services operation.
a girl goes to a massage center and gets a foot massage
a lady visits a dentist in order to get her braces removed
a woman walks into an electronic store to buy a hair trimmer
a main joins a driving school in order to learn to drive a car - -a girl goes to a massage center and gets a foot massage, a lady visits a dentist in order to get her braces removed, a main joins a driving school in order to learn to drive a car
-Identify the examples for instances of total product experience.
a pharmacy sells prescribed medicines
a manufacturing unit providing cars to a licensed seller
a car dealership offering vehicle maintenance and servicing, while purchasing a new vehicle such as a car or a bike
a hospital provides diagnostic and treatment services as well as supplying/selling medicines - -a car dealership offering vehicle maintenance and servicing, while purchasing a new vehicle such as a car or a bike, a hospital provides diagnostic and treatment services as well as supplying/selling medicines
-Identify the true statements about goods and services. (check all that apply)
the production and consumption of a service occur at different times
goods can be produced in advance and stored in inventory
a producer of services must maintain enough capacity to meet demand during peak hours
goods manufacturing operations can use inventory to smooth out imbalance between production and demand - -goods can be produced in advance and stored in inventory, a producer of services must maintain enough capacity to meet demand during peak hours, goods manufacturing operations can use inventory to smooth out imbalance between production and demand [Show Less]