Salesforce User Experience Designer Final Exam Multiple Choice Questions [2022/2023] with Ans.
Salesforce User Experience Designer Final Exam Multiple
... [Show More] Choice Questions
When you're in the discovery phase, what should you think about when shaping your discovery
questions?
A. Participant compensation is significant and you interview people only outside of their work hours
B. You should always recruit the widest range of people for your study (even if they're entirely unrelated
to the focus of the problem you're researching).
C. Each of your stakeholders' desired outcomes, so that you can align your findings to them as closely as
possible
D. The aim and scope of your study, what you're exploring , and which people you plan to interview
D
Which is the best research method to help understand what people do?
A. Attitudinal
B. Behavioral
C. Quantitative
D. Qualitative
B
Cloud Kicks is adding a new product line and asks its UX designer to conduct research to learn how its
customers organize products and services.
Which research method should be used?
A. Web analytics
B. A/B Testing
C. Card sorting
D. Eye tracking testing
C. Card Sorting
What is Card Sorting?
Card sorting is a UX research technique in which users organize topics into groups.
Which is an important principle of the Salesforce personas?
A. They are tied to the users' titles and rolesB. They focus on users' demographic characteristics
C. They are based on users' goals, behaviors, and motivations.
D. They are based only on the things users do in the Salesforce platform, rather than on all of their job
responsibilities.
C.
Which of these can help you integrate personas into your design and development process?
A. Send an email to the project team with all personas listed, assuming priority and value will be obvious.
B. Make sure the project team focuses equally on all of the personas rather than aligning on a primary
persona.
C. Encourage the project team to only focus on the revenue-generating personas first.
D. Schedule a meeting with your colleagues to introduce the personas, and collaborate on writing user
stores.
D.
What is the best practice to keep prototypes as low-to-mid-fidelity during the early stages of rapid
prototyping?
A. When high-fidelity design is done, the time for feedback and testing is over.
B. Rapid prototyping involves quick feedback and iteration so high-fidelity would be a waste of time.
C. Testers are easily distracted by high-fidelity design and therefore feedback is minimal.
D. Rapid prototyping tools are made to create only low-to-mid-fidelity designs.
B.
What is a key consideration for using color responsibly with accessibility in mind?
A. Ensure there's enough contrast between adjacent colors
B. Use bright, easy-to-find colors
C. Ensure color is the only indicator of intended meaning
D. Only primary colors should be used as they are the most accessible.
A.
What feature does a screen reader user commonly use to navigate through a page?
A. Voice dictation
B. Tabbing through the design to find the right sectionC. Using the Find Function
D. Heading structure
D.
Which two of these WCAG restrictions are crucial to follow when designing animation for the web?
A. Minimal color contrast
B. Aspect ratio of at least 600x800
C. Limited flashing or blinking
D. Animations longer than 5 seconds can be stopped or paused.
C, D
What does WCAG stand for?
Web Content Accessibility Guidelines
What is the goal of relationship design?
A. Designing for long-term use of a product
B. Focusing on the experience a person has with a product-often a digital product
C. Encouraging social connection, engagement, and values.
D. Focusing on an organization's processes and systems that impact a user's entire journey with the
organization.
C.
What criteria does relationship design add to the human-centered design requirement of desirability,
feasibility, and viability?
A. Community, collectivity, clarity
B. Inclusivity, sustainability, ethics
C. Credibility, relatability, unity
D. Productivity, empathy, intimacy
B
What is the focus of service design?
A. Improving the user's experience with a product or service.
B. Creating a consistent brand experience for customers across distinct interactions.
C. Designing a viable customer service product that fits your organization's business model
D. Not causing harm to any person - even people who aren't users or customers - and especially those
who have been historically marginalized.
BWhat Salesforce declarative component can a UX designer use for onboarding?
A. Field-level help
B. Popover
C. Setup Assistant
D. Welcome Mat
A
When should a floating prompt be used?
A. When your message is longer than one sentence.
B. When you want to include short, step-by-step instructions that the user can consult while they work
C. When you want to embed a walkthrough video
D. When your goal is to have readers acknowledge information without specifically completing an action.
D
When designing a user engagement journey, what's the difference between the message and the purpose?
A. The purpose is what you say to the user; the message is why you say it.
B. The message is what you say to the user; the purpose is why you say it.
C. The message is the tone of the guidance, and the purpose is the business value.
D. The message is a higher priority than purpose.
B.
A marketing manager wants to create a new product object for their offerings. They ask the UX designer
to visually represent all the products an account has purchased on their record page. What standard
Salesforce configuration should the designer consider?
A. Create a Product to Account master-detail relationship, then add a related record of an Account to the
Product record Page.
B. Create an Account to Product master-detail relationship, then add a related list of Products to the
account record page.
C. Create a Product to Account lookup relationship, then add a related list of Accounts to the Product
record page.
D. Create an Account to Product lookup relationship, then add a related list of Products to the Account
record page.
D
Why is Usability testing important to UX designers?A. It allows designers to observe and record how users complete assigned tasks.
B. A product cannot go live without at least three usability tests.
C. Usability testing is all-encompassing and removes the need for other forms of testing.
D. Usability testing is easily executed and does not require a lot of planning
A.
What two tools should a UX designer use to test that a user without a mouse can navigate and interact
with a web page?
A. Touch screen emulator
B. Keyboard
C. Screen reader
D. Voice dictation
B, C.
When testing for keyboard accessibility, which three of these functionalities should be verified?
A. Keyboard Focus is Visible
B. Actionable items receive focus
C. Nonmodal dialogs can be navigated
D. Interactive elements can be navigated
A, B, D
Cloud Kicks needs an org for development, user acceptance testing, and training, without compromising
the data and applications in production. Which Salesforce feature should they use to accomplish this?
A. Production org
B. Full Sandbox org
C. Scratch Org
D. Developer Sandbox org
B
What aspect of systems design allows you to build for multiple uses, viewpoints, and structures?
A. Accessibility
B. ClarityC. Durability
D. Scalability
D
In systems design, the most important relationship is the one between which two entities?
A. Micropatterns and macropatterns
B. User-centered thinking and user-centered design
C. System requirements and user requirements
D. Individual elements and the overall user experience
D
What is an example of a macropattern?
A. Clicking next
B. Creating a record
C. Making a button
D. Calculating UX debt
B.
(Creating a record in Salesforce is repeatable, fits multiple record types, and represents a high-level
interaction)
When considering how a button relates to the rest of an established design system, what must you keep in
mind?
A. Hierarchy
B. Geometric shapes
C. Color
D. Macro and micropatterns
A.
(When designing a new button, the existing button hierarchy must be taken into consideration).
A UX designer has created a prototype on a sandbox containing various assets from the SLDS, such as
icons and buttons. It will be developed using Lightning components. After reviewing, the customer
requests the colors be changed to their company's brand colors. Which feature should the designer
recommend?
A. Loading custom SVGs
B. Styling hooks
C. Standard SLDS classes
D. Custom CSS classesB.
(styling hooks are placeholders in the SLDS style sheet)
What are some early indicators of success when measuring user adoption of Salesforce?
A. Login rates and ROI increase
B. Login rates and record updates
C. Record updates and ROI increase
D. Trailhead usage and record updates
E. Login rates and Trailhead usage
B
Which of these describes good data quality?
A. Data volume
B. Data completeness
C. Data accuracy
D. A and B
E. B and C
E
Which of these should you avoid when assessing user satisfaction?
A. Distributing a survey
B. Formal business process review
C. Ignoring user feedback
D. Chatter poll
E. Chatter collaboration
C
What are examples of how you can measure business performance in Salesforce?
A. Opportunity Win/Loss Ratio
B. Number of active licenses
C. Lead conversion rates
D. A and C
E. B and C
D
What should you avoid doing when downloading an AppExchange dashboard?
A. Informal training sessions to learn how to use the dashboardsB. Installing the dashboard in a dev org
C. Deleting dashboards if they don't fit your needs
D. Installing the dashboard immediately into your production instance
E. Communicating the availability of the dashboard to stakeholders when it's ready.
D
What does the what in a user story describe?
A. The feature the user needs
B. The limitations placed on the user
C. The user's goal
D. The user's perspective
C
What's one thing user stories help you do?
A. Ensure all specifications and details are listed at the beginning of the project.
B. Decrease the need for collaboration
C. Add restrictions that avoid future mistakes.
D. Focus on customer/end-user success
D.
As a sales representative, I need the ability to take ownership of a new lead and document the progress so
that I can provide consistent insight into my pipeline.
Which acceptance criteria are best suited for the user story example? (Choose 3)
A. Able to update lead status with New, Prospecting, Dead, or Closed
B. Access to opportunity object
C. Assign ownership to yourself from the lead queue
D. Access to lead object.
A, C, D
What is a characteristic of acceptance criteria?
A. Limited to three testing statements.
B. Answered with only a true or false
C. Listed from easiest to hardest
D. Only written in negative phrasing
BWhy is it detrimental to use an undefined user as the who in a user story?
A. Undefined users require multiple user stories.
B. Acceptance criteria for an undefined user requires extra work.
C. Intention of the user can't be clearly defined.
D. User stories aren't meant to be written for users outside of the company.
C
Why should you find ways to empathize with your customer through design research?
A. To convince your team that people care about your unconventional ideas
B. To truly understand your customer and judge if your solution will make a difference in their lives
C. To collect evidence that supports budget requests
D. Because their lives are super interesting and you can live vicariously through them
B
What are three common forms of empathic research methods to gain deep insight into your customers?
A. Embodying, shadowing, and interviewing
B. Fishing, online research reports, and analyzing their social media accounts
C. Workshops, data mining, and interviewing
D. Friending them on social media, online surveys, and trolling the dark web
A
You should shadow someone to:
A. Study the person without having to get permission first
B. Map their digital presence
C. Develop empathy by helping them do their work
D. Directly observe their behavior in person
D
What approach to synthesizing your research may reveal deep insight from your research?
A. Review diverse quotes and try to rewrite them as one quote that represents everyone
B. Go to dinner with a friend and role play your subjects to see how your friend reacts
C. List all the things that surprised you and analyze why you were surprised by them
D. Seek out recurring themes, including pain points (discrepancies between people's perceptions and their
expressed reality)
DWhen capturing and clustering your notes always...
A. Capture and cluster alone first, then present to your colleagues for validation
B. Look for data that confirms or upsets your existing hypotheses
C. Enlist the help of your interviewees in the process
D. Sort and discard anything that isn't immediately useful
B
What is the core difference between archetypes and personas?
A. Personas have common household names, while archetypes have cool names
B. Archetypes describe characteristics of a user type, while personas express the personality of a market
segment
C. Personas represent demographics, and archetypes represent behavior
D. There is no difference—organizations use these terms interchangeably
C
What is the core purpose of an archetype?
A. To represent behaviors and habits exhibited by a market segment throughout the design process
B. To tell stakeholders heroic stories about the opportunity with familiar fictional characters
C. To avoid leaving clues that might reveal the identity of the people you interviewed in confidence
D. To summarize your findings into one powerful character that anyone can understand
A
Which of the following is the best way to describe futurecasting?
A. Predicting the future
B. Envisioning the future we want to create
C. Fishing for future opportunities that will give us a competitive advantage
D. Understanding the trajectory of the market and context for your innovation
C
Why should you futurecast before you start ideating?
A. To avoid wasting time and resources if the problem won't even exist in a few years
B. To future-proof your innovation work
C. To find new challenges to solve
D. To ensure that you have credibility as thought-leaders
B [Show Less]