Salesforce Certification Preparation Test Questions with verified Answer [2022/2023]
Salesforce Certification Preparation Test Questions
Inline
... [Show More] editing updates the field when
A. The field is saved/updated
B. When the record is saved/updated
C. When the return key is pressed
D. None of the above
B
If a company opts to use Custom Fiscal Years, they cannot use the standard forecasting option.
A. True
B. False
A
Which of the following are not standard objects?
A. Opportunities
B. Solutions
C. Job Applicants
D. Accounts
E. Campaigns
C
Which of the following are part of the Service Cloud offering?
A. Opportunities
B. Knowledge
C. Entitlements
D. Campaigns
E. Quotes
B,C
Locale settings control how users view date formats, time formats and number formats.
A. True
B. False
A
If the company locale is set to US English, all users will have a default locale of US English and this
cannot be changed.
A. True
B. False
BIf your company's fiscal year follows the Gregorian calendar, you must use Custom Fiscal Years.
A. True
B. False
B
In order to enable multi-currency feature in Salesforce, you must
A. Contact Salesforce.com
B. Check the Enable Multi-currency checkbox in your Chatter profile
C. Operate your business in at least two different countries
D. You cannot enable this feature once you've implemented Salesforce.
A
Which feature effectively allows you to "lock" the converted amount on closed opportunities?
A. Locale
B. Company Profile
C. Multi-currency
D. Advanced Currency Management
E. None of the above
D
User interface settings are global settings and apply to all users of an org.
A. True
B. False
A
Which of the following are true about List Views?
A. Save list views for future use.
B. Specify which groups of users have access to the list view.
C. Print list views.
D. Follow records and view related Chatter posts.
E. Export List View data to Excel
F. All of the above
A,B,C,D
A _________ defines a collection of settings and permissions that determines what users can see in the
user interface, and what they can do.
A. Role
B. Chatter feed
C. Profile
D. Company Profile
CWhich of the following is not a standard Profile?
A. System Administrator
B. Read only
C. Marketing Director
D. Partner Portal User
E. Standard Administrator
C,D,E
A user with a Chatter Free User profile has access to records in Salesforce such as Accounts and
Contacts.
A. True
B. False
B
Standard profile permissions cannot be edited.
A. True
B. False
A
System administrators can modify tab settings for custom profiles (Default On, Default Off and Hidden).
A. True
B. False
A
If a user leaves your company, the system administrator should do the following to prevent future access
to the Salesforce org.
A. Delete their user record
B. De-activate their user record
C. Delete any accounts or contacts owned by that user
D. None of the above
B
An active user record consumes a license.
A. True
B. False
A
A system administrator can opt to lock users out of the Salesforce org if they exceed a certain number of
failed login attempts.
A. True
B. FalseA
Where can a system administrator go if they are trying to determine why a user cannot log in to
Salesforce? (select all that apply)
A. The Login History related list on the user's record
B. The user's profile
C. Manage Users | Login History
D. Call salesforce.com Support
A,C
What should a system administrator use to disable an application for a group of users?
A. Sharing Rules
B. Web tabs
C. Page layouts
D. Profiles
E. Roles
D
To prevent a user from logging into the Salesforce org outside normal business hours, the System
Administrator would do this in
A. The user record
B. The user's profile record
C. Network settings
D. The role hierarchy
E. None of the above
B
If a user tries to login outside the IP range specified in their profile, the result will be.
A. They will be logged in as normal
B. They will have to reset their password
C. They will be prompted to activate their computer
D. They will be denied access
E. None of the above
D
When a user logs in the first time to Salesforce, the following takes place (check all that apply)
A. A cookie is placed in the their browser
B. Pop ups are automatically disabled
C. Their IP address is added to a trusted list
D. They are prompted to answer a security question
A, CThe system administrator needs to prevent telesales teams from logging into Salesforce outside of the
office. How will he/she do this?
A. There is not way to do this
B. Setup | Security Controls | Network Access and specify the team's range of IP addresses
C. Add the range of IP addresses to the team's profile(s)
D. Contact salesforce.com as this feature must be enabled
C
Permission sets can replace the need for profiles.
A. True
B. False
B
Only 1 permission set can be assigned to a user.
A. True
B. False
B
Used to set the default levels of access for users to records they do not own.
A. Organisation Wide Defaults
B. Roles Hierarchy
C. Profiles
D. Sharing Rules
E. Manual Sharing
A
If a user has public read-only access to records [that he/she does not own], the following are true
A. The user can view the record but not edit it
B. The user can view and delete the record, but not edit it
C. The user can change the owner of the record
D. The user can search for the record
E. The user can report on the record
A,D,E
If there are any users in the organisation that shouldn't have view access to Account records, the OWD for
Accounts should be set to
A. Public Read Only
B. Public Read/Write/Transfer
C. Private
D. None of the above
CIn a private sharing model, the following can be used when Role Hierarchy alone isn't sufficient when
providing record access to users (choose all that apply)
A. Forecasting
B. Sharing rules
C. Manual Sharing
D. Teams (Account, Sales and Case)
E. Apex Triggers
B,C,D
Criteria-based sharing rules allow administrators to share records based on field values rather than record
ownership.
A. True
B. False
A
Public groups can be used to simplify the creation of sharing rules for Administrators.
A. True
B. False
A
Public groups can be any combination of other public groups, users, roles and ________.
A. Profile
B. Roles & subordinates
C. Managers
D. None of the above
B
Sales reps at AW Computing need assistance from product managers when selling certain products.
Product managers do not have access to Opportunities but need to gain access when assisting on a
specific deal. How can the system administrator accomplish this?
A. Notify the product manager using opportunity update reminders
B. Use similar opportunities to show opportunities related to the product manager
C. Enable account teams and allow users to add the product manager
D. Enable sales teams and allow users to add the product manager
D
Manual sharing allows administrators to grant one-off access to individual records, users cannot grant this
access even if they own the record.
A. True
B. False
BWho can manually share records?
A. The record owner
B. The record owner's manager
C. The record owner's manager's manager
D. The system administrator
E. All of the above
F. None of the above
E
If Field Level Security prevents a user from viewing the Credit Card field on the Opportunity record, the
user will also be prevented from seeing this field (choose all that apply)
A. In a related list
B. In search results
C. In reports
D. In list views
E. All of the above
F. None of the above
E
The following can be done by a System Admin to a standard field.
A. Change the field label
B. Add help text
C. Add/edit values of a picklist
D. Delete the field
E. All of the above
F. None of the above
A,B,C
Use a __________ picklist to filter the values of one picklist based on the value of another picklist.
A. Controlling
B. Multi-select
C. Dependent
D. Independent
C
A checkbox can be the controlling field to a dependent picklist.
A. True
B. False
A
AW Computing needs to track the manufacturer and model for specific computers and laptops. How can
the system administrator ensure that manufacturer selected influences the values available for model.A. Create a multi-select picklist field that includes both manufacturers and models.
B. Create a lookup field from the manufacturer object to the model object
C. Create a manufacturer field as a controlling picklist and the model as a dependent picklist
D. Create a manufacturer field as the dependent picklist and the model as the controlling picklist.
C
Lookup fields allow users to select a record from another object during data entry, creating a parent-child
relationship.
A. True
B. False
A
Which of the following are true about formula fields?
A. They are read-only
B. They will not display on record edit pages
C. They will not display on record detail pages
D. They are not searchable
E. They will not display on reports
A,B,D
A cross object formula references fields from parent objects.
A. True
B. False
A
Page layouts are assigned to _____________.
A. Users
B. Profiles
C. Roles
D. Roles & subordinates
B
Use ____________ ____________ to filter or segment picklist values based on the user's profile.
A. Record Types
B. User Profiles
C. Role Hierarchy
D. Business Processes
E. Field Level Security
A
Which of the following objects support business processes?
A. CasesB. Opportunities
C. Campaigns
D. Knowledge
A, B
When creating a sales process, the System Administrator will be modifying/filtering the values of the
__________ field.
A. Amount
B. Stage
C. Next Steps
D. Status
E. Close Date
B
The system administrator has been asked to create a way to track Shipments of products to customers.
Shipments should be closely tied to the Opportunity record and there may be more than one shipment
record per Opportunity and the Opportunity should be required (i.e. Users cannot save a Shipment record
without associating it to an Opportunity). The system administrator should create
A. A cross object formula displaying Opportunity ID on the Shipment record
B. A Master - Detail relationship on the Shipment object to the Opportunity object
C. A lookup relationship on the Opportunity object to the Shipment object
D. A lookup relationship with a lookup filter from Opportunity to Shipment
B [Show Less]