Organisational Communication
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this MODULE contains my own, original ideas and work
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... [Show More] work, that are not my own, have been cited through
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with in Tutorial Letter CMNALL/E/301
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UNDER-GRADUATE STUDIES (available under “Additional Sources”
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TABLE OF CONTENTS PAGES
1 INTRODUCTION 5
2 ORGANISATIONAL COMMUNICATION 5
2.1 Communication networks and direction of communication 5
2.1.1 External networks 6
2.1.2 Internal Networks 6
2.1.3 Formal Networks 6
2.1.4 Informal Networks 6
2.1.5 Upward Networks 6
2.1.6 Downward networks 7
2.1.7 Lateral (or horizontal) networks 7
3 NETWORK AS A CHANNEL OF COMMUNICATION 7
3.1 Chain network 7
3.2 Y- network 8
3.3 Wheel network 8
3.4 Circle network 8
3.5 All Channel network 9
4 CONFLICT IN THE ORGANISATION 9
4.1 Levels of organisational conflict 9
4.1.1 Intrapersonal conflict 9
4.1.2 Interpersonal conflict 9
4.1.3 Inter-group conflict 10
4.1.4 Intra-group conflict 10
4.1.5 Inter-organisational conflict 10
5 EFFECTS OF TECHNOLOGY ON COMMUNICATION 10
5.1 Effects on communication content 11
5.2 Effects on communication patterns 11
5.3 Effects of communication outcomes 11
5.4 Effects on organisational structure 12
6 NATURE AND ASSESSMENT OF MANAGERIAL APPROACHES 12
6.1 Nature of the classical management approach 12
6.2 Assessment of the classical management approach 14
6.3 Nature of the humanistic approach 15
6.4 Assessment of the humanistic approach 15
6.5 Nature of the knowledge management approach 16
6.6 Assessment of the knowledge management approach 17
7 FORCES OF CHANGE 18
7.1 Driving forces of changes 19
7.1.1 Internal driving forces 19
7.1.2 External driving forces 20
7.2 Resisting forces 20
8 ORGANISATIONAL COMMUNICATION RESEARCH TYPES 21
8.1 Environmental monitoring 21
8.2 Social auditing 22
8.3 Corporate Communication 23
8.4 Communication content auditing 24
9 CONCLUSION 24 [Show Less]