ONTARIO SMART SERVE TEST QUESTIONS AND ANSWERS WIT 100% VERIFIED
GRADE A+
Maria is slurring her speech, and having difficulty with
... [Show More] coordination and balance. Is she intoxicated? - Maybe, but Maria may have a medical condition that mimics these signs.
If a customer is served to the point of intoxication, when does the server's
responsibility end? - When the customer sobers up.
Select all that apply.
What are effective ways to monitor a customer's alcohol consumption? - ►Use different glasses for alcoholic and non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer consumes.
Select all that apply.
Which of the following indicates that an I.D. may have been tampered with? - ►The I.D. has folds or bends.
►Changed numbers on date of birth.
►Air bubbles in the lamination.
►Thicker lamination on the photo area.
It is important to let your co-workers and manager know if you have given a customer
which rating? - Yellow or Red
If the same number of standard drinks is consumed, which guest will most likely have
the lowest BAC? - A young, physically fit male.
Which of the following customers will likely have the lowest BAC after consuming the
same number of Standard Drinks in the same amount of time? - A young, lean man.
The Traffic Light System is a helpful way to: - Decide whether to serve, slow down, or
stop service to a customer.
Why is it important for you to know the features of all accepted forms of I.D.? - It's everyone's job in a licensed establishment to ensure that underage customers are not served alcohol.
It's hard to identify a fake I.D. if you don't know the distinguishing features. Serving an underage customer can lead to criminal charges for you and your employer. ►All of the above.
Select all that apply.
Which of the following statements are true about the Ontario Health Card as a form of
age identification? - ►By law, no one can be required to show their Ontario Health
Card.
►It is illegal to collect or record information from the Ontario Health Card.
►If an Ontario Health Card is offered voluntarily, it can be accepted at your discretion.
John attends a work reception held at a restaurant. The bartender notices John taking many drinks from the trays being carried around. When John knocks over a tray of drinks, the restaurant's manager suggests that John call it a night and offers to get him a taxi. John's boss intervenes and says that she will make sure that John gets home safely. John somehow leaves without anyone noticing and crashes his car a few blocks away. Who can be held liable? - Bartender, licensee, and manager.
Select all that apply.
Which of the following are illegal under the Liquor Licence and Control Act, 2019? - ►Allowing guests who smoke to take their drink with them outside of the licensed area.
►Serving or selling alcohol to an already intoxicated guest.
►Accepting an out-of-province I.D.
Select all that apply.
What does Duty of Care mean? - ►Servers must not serve a customer to the point of intoxication.
►Servers must take reasonable, positive steps to protect others from harm.
►Servers must take steps to stop an intoxicated customer from driving.
Select all that apply.
According to the law, you must eject a customer in which of the following situations? - ►The customer is on the premises to sell illegal drugs.
►The customer was asked to leave but returns the same day.
►The customer is intent on causing a fight.
Nick is a bouncer at a nightclub. There are currently 190 guests and 10 employees in the club. How many more guests can he let in? - It depends on the establishment's maximum capacity as listed on its Liquor License.
Ajay is playing trivia with a couple of friends. In three hours, he has had four drinks. On
his way to the washroom he stops to engage in a loud conversation with some
strangers. Which general sign of intoxication is he exhibiting? - Loss of self-control
and inhibitions.
Under what circumstance could you serve customers who look underage, but have no
I.D.? - You can never serve customers who look underage and have no I.D. [Show Less]