1. What statement is true regarding decision making?
A) It is an analysis of a situation
B) It is closely related to evaluation
C) It involves choosing
... [Show More] between courses of action
D) It is dependent upon finding the cause of a problem - ✔✔ Ans: C
Feedback: Decision making is a complex cognitive process often defined as choosing a particular course of action. Problem solving is part of decision making and is a systematic process that focuses on analyzing a difficult situation. Critical thinking, sometimes referred to as reflective thinking, is related to evaluation and has a broader scope than decision making and problem solving.
1. Which represents the management functions that are incorporated into the management process?
A) Planning, directing, organizing, staffing, and evaluating
B) Planning, organizing, staffing, directing, and controlling
C) Organizing, planning, staffing, directing, and evaluating
D) Organizing, staffing, planning, implementing, and controlling - ✔✔ Ans: B
Feedback:
Management functions include planning, organizing, staffing, directing, and controlling. These are incorporated into what is known as the management process.
What is the advantage of recruiting from outside the organization?
A. Promotes long-term retention of employees
B. Tends to increase the number of candidates
C. Provides well-motivated candidates
D. Attracts well-qualified candidates - ✔✔ Ans: B
Feedback: recruiting from outside the organization provides an opportunity to increase the pool of candidates for positions but is no guarantee that these canddidates will be more qualified or motivated than those who come from within the organization.
Which information is too much in flux to identify on an organizational chart?
A) Grapevine lines of communication
B) Line and staff authority
C) Span of control
D) Scalar chains - ✔✔ Ans: A
Feedback:
The grapevine lines of communication cannot be placed on an organizational chart because they are constantly in flux. The remaining information is stable and so identified on the chart.
Which statement best describes mentorship?
A) The intensity and duration of relationships are similar in mentorship and
preceptorship
B) Staff cannot be assigned to become mentors. It is a role voluntarily chosen by the mentor
C) "Mentees" must be willing to put aside their personal goals and beliefs in an effort to identify more closely with their mentor
D) Most nurses will have the opportunity for many mentor relationships during their careers - ✔✔ Ans: B
Feedback:
The mentor makes a conscious decision to assist the protEgE in career development, with the relationship usually lasting several years. The remaining statements are not accurate regarding mentorships.
What is employee behavior best reinforced by?
A) Praise from a supervisor
B) An increase in their pay
C) A personally valued reward
D) Threat of punishment - ✔✔ Ans: C
Feedback: Each person is a unique individual who is motivated by different things. The other options lack that element of personal value.
What is the best combination that characterizes the communication process?
A) Sender-receiver-message
B) Receiver-message-sender
C) Sender-message-receiver
D) Message-sender-receiver - ✔✔ Ans: C
Feedback: The combination that best characterizes the communication process is senderñmessageñreceiver. The other options would result in the likelihood of miscommunication.
1. Which is the first step in the time management process?
A. Completing the highest priority task
B. Allowing enough time for sufficient daily planning
C. Reprioritizing based on new information received
D. Delegating work that cannot be accomplished in a day - ✔✔ Ans: B
Feedback: Daily planning is essential if the manager is to manage by efficiency rather than by crisis. The remaining options are steps that occur after that planning.
Max Weber, as part of the scientific management era, contributed immensely to the development of organizational theory. Which statement is not representative of his beliefs?
A) Bureaucracy could provide a rational basis for administrative decisions
B) Worker satisfaction was integral to productivity
C) Organization charts could depict the hierarchy of authority
D) Impersonality of interpersonal relationships should exist in organizations - ✔✔ Ans: B
Feedback:
Max Webers theories did not address worker satisfaction. The other options do represent the Weber organizational theory.
When does communication have the greatest likelihood of being accurately interpreted?
A) More than one mode is used
B) Face-to-face communication is used
C) Written communication is used
D) The sender repeats the message using the same mode - ✔✔ Ans: A
Feedback: Using various communication methods in combination increases the likelihood that everyone in the organization who needs to hear the message actually will hear it. The other options are single methods.
What did motivational theorist Victor Vroom state?
A) Personal motivators could be separated from job satisfiers
B) People are motivated by three basic needs: achievement, affiliation, and power
C) A manager's assumptions about workers directly affect the intrinsic motivation of the workers
D) Employees' expectations about their work environment or a certain event will affect their behavior - ✔✔ Ans: D
Feedback: This theory is called Vroom's expectancy model.
What would be the most helpful intervention to take to help a new RN adjust to the professional nursing role?
A) Advise the new RN to avoid confrontations with doctors whenever possible
B) Advise the new RN that this is the real world not the textbook one
C) Be alert to signs and symptoms of the shock phase of role transition
D) Be alert to signs that the new RN has not shed nursing school values - ✔✔ Ans: C
Feedback:
Managers should be alert to signs and symptoms of the shock phase of role transition. Managers should also ensure that some of the new nurses values are supported and encouraged so that work and academic values can blend. The remaining options do not address the needs of the new RN appropriately. [Show Less]