1. When working with an older adult who is hearing-impaired, the use of which techniques would improve communication? (Select all that
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2. Nurses must communicate effectively with the health care team for which of the following reasons? (Select all that apply.)
3. A new nurse complains to her preceptor that she has no time for therapeutic communication with her patients. Which of the following is the best strategy to help the nurse find more time for this communication?
4. Motivational interviewing (MI) is a technique that applies understanding a patient's values and goals in helping the patient make behavior changes. What are other benefits of using MI techniques? (Select all that apply.)
5. A nurse is talking with a young-adult patient about the purpose of a new medication. The nurse says, “I want to be clear. Can you tell me in your words the purpose of this medicine?” This exchange is an example of which element of the transactional communication process?
6. A patient who is Spanish-speaking does not appear to understand the nurse's information on wound care. Which action should the nurse take?
7. A nurse prepares to contact a patient's physician about a change in the patient's condition. Put the following statements in the correct order using SBAR (Situation, Background, Assessment, and Recommendation) communication.
8. A nurse is assigned to care for a patient for the first time and states, “I don't know a lot about your culture and want to learn how to better meet your health care needs.” Which therapeutic communication technique did the nurse use in this situation?
9. A new nurse is experiencing lateral violence at work. Which steps could the nurse take to address this problem?
10. A nurse has been gathering physical assessment data on a patient and is now listening to the patient's concerns. The nurse sets a goal of care that incorporates the patient's desire to make treatment decisions. This is an example of the nurse engaged in which phase of the nurse-patient relationship?
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