NR 222 Week 5 Study Set 24 Questions with Answers
Types of communication - CORRECT ANSWER verbal, nonverbal, metacommunication
Metacommunication
... [Show More] - CORRECT ANSWER involves reading in between the lines, reading expressions and attitude with the statement
AIDET - CORRECT ANSWER acknowledge, introduce, duration, explanation, thank you
Pre-interaction phase - CORRECT ANSWER occurs before meeting the patient
Orientation phase - CORRECT ANSWER when the nurse and the patient meet and get to know each other
Steps to Functional Communication - CORRECT ANSWER 1. firmly stating case
2. clarifying the message
3. seeking feedback
4. being receptive to received feedback
Factors in effective communication - CORRECT ANSWER listening, flexibility, silence, humor, touch, space
Purposeful communication - CORRECT ANSWER communication focused on a particular goal
Rapport - CORRECT ANSWER -harmony and affinity between people
-facilitated by being genuine, open, and concerned
Trust - CORRECT ANSWER -reliance on another based on sense of safety, honesty, reliability
-facilitated by clear relationship definitions; being consistent
Empathy - CORRECT ANSWER -understand other's feelings without losing identity
-personal understanding while maintaining boundaries
Goal direction - CORRECT ANSWER -meet need or promote growth of recipient
-goals measurable, focus on change, short- or long-term
-developed jointly by nurse/client when possible
Barriers to effective communication - CORRECT ANSWER anxiety, attitudes, noise, activity, distance, language barriers, beliefs, touch, eye contact, appearance, emotions, body language, gestures, interruptions, distractions, illness, medication side effects
Alters perception, distorts reality - CORRECT ANSWER anxiety
Attitudes - CORRECT ANSWER -bias/stereotypes
-communicates negativity; distorts perceptions
Gaps between the nurse and individual - CORRECT ANSWER -gender, age, ethnicity, language
-causes difference in perception; blocks understanding
Resistance - CORRECT ANSWER -behavior to reduce anxiety
-avoidance, anger, tardiness, changing the subject
The nurse reminds the client of someone - CORRECT ANSWER transference
The client reminds the nurse of someone - CORRECT ANSWER countertransference
Use other senses; obtain specialized assistance - CORRECT ANSWER sensory factors
Identify and correct source of failure such as inadequate assessment - CORRECT ANSWER failure to address concerns/needs
Control/alter disturbing environmental factors - CORRECT ANSWER setting
ISBAR - CORRECT ANSWER -introduction
-situation
-background
-assessment
-recommendation
Lateral violence - CORRECT ANSWER workplace bullying [Show Less]