1- In evaluating "long waiting times," a healthcare quality professional best demonstrates components related to staffing, methods, measures, materials,
... [Show More] and equipment utilizing A. a run chart. B. a histogram. C. a pie chart. D. an Ishikawa diagram. Correct Ans - EXPLANATIONS: A. Run charts are used to track data over time. B. Histograms and bar charts are used to show distribution. C. Pie charts are used to compare parts of a whole. D. An Ishikawa (cause and effect) diagram helps to analyze potential causes.
2- Which of the following are the primary reasons for developing drug formularies? A. manage pharmacy costs, promote patient safety B. reduce medication errors, educate physicians C. encourage the appropriate use of medications, educate physicians D. decrease food and drug interactions, promote patient safety Correct Ans - EXPLANATIONS: A. A drug formulary is an approved list of medications, clinical indications, and doses that helps manage pharmacy costs and patient safety. B. Reduced medication errors may result from having a drug formulary, but is not the primary reason for having one. It is also not intended to educate physicians. C. A formulary may encourage the appropriate use of medications, but it is not intended to educate physicians. D. A formulary is intended to promote patient safety, but the primary purpose is not intended to decrease food and drug interactions.
3- Management using quality improvement principles should emphasize the importance of A. NAHQ Practice CPHQ Questions And Answers
staf f orientation. B. customers' expectations. C. quarterly statistical reports. D. team selection. Correct Ans - EXPLANATIONS: A. Staf f orientation is only one component of quality improvement principles. B. The basis of quality improvement is knowing what the customer needs and wants. C. Quarterly statistical reports are only one component of quality improvement principles. D. Team selection is only one component of quality improvement principles [Show Less]